Web Content Administration for the Technet-21 Website and Technet Conference

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Web content administration for the TechNet-21 website and TechNet Conference Open new window

Objective of the RFP

The purpose of this Request for Proposal(RFP) is to enter into a contractual agreement with a successful bidder and select a suitable contractor to provide support to the TechNet-21 Community Manager with the community management functions of the website, and by assisting in the delivery of the Annual TechNet Conference that will be held in October 2022. WHO is an Organization that is dependent on the budgetary and extra-budgetary contributions it receives for the implementation of its activities. Bidders are, therefore, requested to propose the best and most cost-effective solution to meet WHO requirements, while ensuring a high level of service

Description of Office/Region or Division/Service/Unit

The Immunization, Vaccines and Biologicals (IVB) Department’s mission is ‘to promote the health and well-being of all people, in all countries, by advancing the impact of vaccines and immunization programmes through partnership and leadership; policies and guidance; evidence and research’. Our work is aligned with the World Health Organization (WHO) 13th Global Programme of Work (GPW13), with a central focus to drive impact in countries, to ensure healthy lives and promote well-being at all ages.

The Strategic Objectives of the IVB Department include:

1) Establishing global immunization agendas, strategies and policies to build and harness commitment to action.

2) Promoting research and innovation to increase impact of vaccines, technologies and immunization practices.

3) Advancing evidence-based introduction and access to vaccines and immunization innovations.

4) Optimizing immunization delivery to ensure high-impact, sustainable and equitable programmes.

5) Harnessing Vaccine Alliances and Partnerships, including collaborations with Gavi, the Vaccine Alliance and key WHO partners, towards cross-programme coordination and collaboration in pursuit of universal health coverage. This work sits within the Vaccine Supply Chain and Logistics Team which is responsible for supply chain and logistics and financing. Immunization supply chain and logistic systems (ISCL) are critical to immunization services to ensure the availability of appropriate equipment and an adequate supply of high-quality vaccines and immunization-related materials to all levels of the programme. WHO supports Member States in strengthening national ISCLs that serve as the backbone of routine delivery systems for the Essential Programme on Immunization (EPI), as well as to facilitate the preparation for new vaccine introduction.


Established by WHO and UNICEF in 1989, TechNet-21 is a global network of immunization professionals committed to strengthening immunization services by building relationships, sharing knowledge, and coordinating activities. The network has two complementary parts: the TechNet Conference, held every one or two years since 1990, and the TechNet-21.org website, released in 1998. The goal of TechNet-21 is to improve immunization services by bringing together immunization professionals at every level, in every country, and from every sector. TechNet will host a TechNet Conference in October 2022. Considering the workload that the conference will entail, as well as the Covid-19 context prioritizing online communications, it is necessary to provide the TechNet Community Manager, who does not work full-time, with additional support. This will enable the Community Manager to focus on supporting the conference and further developing the online functionalities of the website.

Characteristics of the provider


The Contractor shall be a for profit institution operating in the field of online communications and web content administration/management.


An accreditation (ISO 9001 or equivalent; other or certification in a relevant fieldt) or an on-going accreditation process by a certified accreditation body would be an asset.

Previous experience


  • Proven experience in the field of online communications, website content management and administration systems including but not limited to Joomla, and Microsoft Office applications, ..
  • Previous work with WHO, other international organizations and/or major institutions in the field of public health


  • Experience in translating online content from English to French.

Place of performance

The work is to be done remotely, in a location at the discretion of the selected contractor.


The contract is expected to start on 1 January 2022 through to 31 December 2023 and corresponds to two days a week (40% FTE), with possibility for extension.

Instructions To Bidders

Bidders should follow the instructions set forth below in the submission of their proposal to WHO:

WHO will not be responsible for any proposal which does not follow the instructions in this RFP, including this Section 4, and may, at its discretion, reject any such non-complaint proposal.

Language of the Proposal and other Documents

The proposal prepared by the bidder, and all correspondence and documents relating to the proposal exchanged by the bidder and WHO shall be written in the English language.

Intention to Bid

No later than 06/12/2021 the bidder shall complete and return by email to WHO to the following address: [email protected]

  1. The RFP 2022/UHL/IVB/2022 Acknowledgement form, attached hereto as Annex 1, signed as confirmation of the bidder’s intention to submit a bona fide proposal and designate its representative to whom communications may be directed, including any addenda; and
  2. The RFP 2022/UHL/IVB/2022 Confidentiality Undertaking form, attached hereto as Annex 2, signed;
  3. The Self-Declaration form, attached hereto as Annex 6,

These forms are confirming the bidder’s intention to submit a bona fide proposal and designating a representative to whom communications may be directed, including any addenda. WHO reserves the right to reject proposals from bidders who have not submitted the above-listed forms in accordance with this section.

Communications during the RFP Period

A prospective bidder requiring any clarification on technical, contractual or commercial matters may notify WHO via email at the following address no later than 13/12/2021:

(use subject: Bid Ref. 2022/UHL/IVB/2022 )

The UHL/IVB/EPI Team at WHO will respond in writing (via email only) to any request for clarification of the RFP that it receives by the deadline indicated above. A consolidated document of WHO’s responses to all questions (including an explanation of the query but without identifying the source of enquiry) will be sent to all prospective bidders who have received the RFP. Questions are to be submitted following the format of the form “Questions from Bidders”, attached hereto as Annex 7. There shall be no individual presentation by or meeting with bidders until after the closing date for submission of proposals. From the date of issue of this RFP to the final selection, contact with WHO officials concerning the RFP process shall not be permitted, other than through the submission of queries and/or through a possible presentation or meeting called for by WHO, in accordance with the terms of this RFP.

Submission of Proposals

The bidder shall submit the complete proposal to WHO no later than 20/12/2021 at 17:00 hours CET time (“the Closing Date for Submission of Proposals”), as follows:

Each proposal should be prepared in two distinct parts: the technical proposal and the financial offer.

Each proposal must include the signed Proposal Completeness Form (attached hereto as Annex 3) and supporting documents, as well as the signed Acceptance Form (attached hereto as Annex 5).

Each proposal shall be marked Bid Ref: 2022/UHL/IVB/2022 and be signed by a person or persons duly authorized to represent the bidder, submit a proposal and bind the bidder to the terms of the RFP.

A proposal shall contain no interlineations, erasures, or overwriting except, as necessary to correct errors made by the bidder, in which case such corrections shall be initialled by the person or persons signing the proposal. It shall be the Bidder’s responsibility to obtain a confirmation of receipt by WHO of the signed Acknowledgement form (see section “Intention to Bid” 4.24.2 above) and the proposal, marking in particular the Bid Reference number and the date and time of receipt by WHO. WHO may, at its own discretion, extend the closing date for the submission of proposals by notifying all bidders thereof in writing. Any proposal received by WHO after the closing date for submission of proposals will be rejected.

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