IT Coordinator

Country
  • United States of America
City
  • Rockville MD
Organization
  • EnCompass
Type
  • Job
Career Category
  • Information and Communications Technology
Years of experience
  • 3-4 years

Position Title: IT Coordinator

Reports to: IT Manager

Position Description

EnCompass LLC is seeking an IT Coordinator to maintain computer operations for EnCompass staff and consultants located in the Rockville and Washington DC offices and working virtually around the globe. Since end-user support and teamwork are important aspects of the role, excellent communication and people skills are required. Duties include user and desktop support (hardware and software), helpdesk, and data management to ensure smooth delivery of technology services.

The position is based at EnCompass headquarters, in Rockville, MD.

Position Duties and Responsibilities

Essential functions include:

  • Provide technical support to staff on hardware and software related issues either by phone, online or in person
  • Install and configure software and hardware (printers, network cards etc.)
  • Research and respond to IT related questions; troubleshoot problems; maintains workstation and LAN performance
  • Provide training for systems, platforms, and applications
  • Maintain software licenses and upgrade schedules
  • Monitor system and network performance and diagnoses hardware/software faults
  • Support transitions to new systems, platforms, and applications
  • Keep track of all Windows 10 issues from patches, features, deployment, permissions on the ticketing system
  • Install requested application/s on the user machine
  • Maintain computer and video equipment in the conference rooms, copiers and phones; provides technical support to users when problems arise
  • Communicate with IT vendors (i.e., Dell, UBT, etc.) to troubleshoot and resolve any technical problems
  • Engage fully as a member of the EnCompass staff team, including participating in staff meetings and other EnCompass functions
  • Other duties as assigned

Position Requirements

Experience and Skills

  • Minimum of a Bachelor’s degree in IT field and 4 years’ experience working in an office environment
  • Must have experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users
  • Team player with good communication and interpersonal skills
  • Attention to detail and strong organizational skills
  • Ability to work in a changing and dynamic work environment
  • Ability to establish and maintain working relationships with a diverse group of staff
  • Demonstrated experience in working on multiple priorities consecutively and sequentially and meeting quality standards for accuracy, attention to detail, and timeliness
  • Ability to work independently and collaboratively as needed
  • Experience with working with and maintaining databases
  • Able to prioritize and drive to results with a high emphasis on quality
  • Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email
  • Must have experience working in a help desk / service desk, or customer service
  • Ability to work in an appreciative and strengths-based environment
  • Must have IT experience, including a good understanding of networking and/or network monitoring
  • Excellent computer skills in MS Word, Excel, PowerPoint; knowledge of website applications a plus
  • Knowledge of Microsoft products including but not limited to O365, SharePoint, and Outlook
  • Working knowledge of active directory for Windows group policy settings

How to Apply

EnCompass LLC is a progressive Equal Opportunity Employer. We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. EnCompass also does not tolerate retaliation against individuals who report discrimination or harassment. Our continuing commitment to the principle of Equal Opportunity Employment for all means all employment decisions are based only on the job requirements, the candidate’s qualifications, and the needs of EnCompass as a business—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

How to apply

Please submit CV and cover letter to https://app.ismartrecruit.com/jobDescription?x=E7pZW5jb21wYXNzd29ybGQuY2…

To help us with our recruitment effort, please indicate in your email/cover letter where (ngotenders.net) you saw this job posting.

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