Provision of E-Learning Design and Development Services 122 views

Invitation to Tender (ITT) For the Provision of E-Learning Design and Development Services

Background

The Commonwealth Secretariat is an Intergovernmental Organisation whose mission is to support member governments, and partner with the broader Commonwealth family and others, to improve the well-being of all Commonwealth citizens and to advance their shared interests globally.

The Secretariat develops and deploys several capacity and capability building methodologies for internal and external consumption on a consistent basis. The current shift to online delivery due to the pandemic has meant that there is an increase in demand for digital delivery including e-learning content.

The Secretariat does not have internal capability to meet these needs and currently each area of work that requires development of e-learning content undergoes a separate procurement exercise to appoint contractors to deliver the required work.

The Organisational Development (OD) section in HR and the ICT department are working with Procurement to establish a more flexible and proactive approach to meet these needs.

The intention is to set up a zero-value framework agreement, with a Single Supplier/Contractor for the necessary expertise to convert content already developed into digital content that meets the standard to be hosted on most e-learning/MOOC platforms, and in particular, the Secretariat’s e-learning platform (cslearn.commonwealth.int).

The OD unit will co-ordinate the activity and manage the contract on behalf of the ComSec Programmes that require this specialist external service.

The Secretariat therefore seeks a competent firm (Contractor) to provide these instructional e-learning design services on a more consistent basis. The engagement shall be for an initial period of 2years with an option to extend for 1year subject to need analysis and supplier performance.

Specification

The following high-level specification for the services required may change after discussions with Subject Matter Experts (SME) for each project and the provider. The requirements listed below are for guidance on the project’s scope, but are not considered exhaustive.

  • Work with the Client in the developing robust and interactive courses which users find easy to navigate and consume.
  • Courses shall comply to the Shareable Content Object Reference Model (SCORM)
  • Review the learning objectives and materials of each course and develop a knowledge and skill map considering the target audience and the knowledge required;
  • Develop self-paced courses with modules where required;
  • Develop courses in English that can easily be translated into other languages;
  • Develop learner-friendly interface and navigational elements with e.g.
    • Navigation buttons and easy functional links;
    • Enhanced search function within courses/modules;
    • Ability for learner may stop and restart course at any time;
    • Ease of identifying course stage and navigation within modules;
    • Show approximate time to complete each module;
    • Accessible for learners with low bandwidth;
    • Search for information required to complete a task or course.
  • Courses could include links to internal and external resources;
  • Use texts, graphics, audio, video, quizzes, etc. to engage learners, promote interest, and support knowledge and skills acquisition;
  • Include knowledge and skills assessment tests, with completion certificate;
  • A community function for learners to share experiences as well seek assistance;
  • Monitoring – Administrators and instructors should be able to monitor learner journeys through tools, alerts, and reporting. Administrators should also be able to de-activate or re-assign courses and perform other similar tasks.
  • Compatible design with all modern browsers. The courses should also offer the same learning experience on mobile and tablet devices.

Technical Specification

The Commonwealth Secretariat hosts the eLearning MOODLE portal. Please refer to the attached “Specifications for eLearning Content.pdf” document referenced in ANNEX 1 for technical requirements related to our hosting platform. Bidders are expected to take these technical requirements along with the standards set out in the document into consideration.

Role and responsibilities

The provider should be able to lead and take ownership of the design, development, testing, deployment, handover and maintenance phases of the project.

Key responsibilities should at a minimum include the following:

  1. Assisting with the development of a work plan detailing the information gathering, planning, design, development, testing, delivery and handover of each project;
  2. Assisting with finalising requirements documentation;
  3. Working with the Secretariat to develop course blueprints and digital content capturing the best aspects of face-to-face training into the eLearning environment;
  4. Advising on the best presentation of the eLearning content in various formats;
  5. Compiling and digitising course content into engaging learning modules accessible on various platforms;
  6. Pilot testing / debugging to ensure the portal meets business and performance requirements specified during the requirements gathering process;
  7. Assisting with deployment of the courses onto the Secretariat’s hosting platform;
  8. Working closely with our Project Manager and designated SME;
  9. Ongoing research and development of industry relevant lessons learned for sharing and discussion with Commonwealth team;
  10. Ongoing support and maintenance.

Instructions to Tenderers

  • Tenderers must submit all documents as set out in Section 7 Part1 – Part 3 no later than the return date of 12:00 (Noon) on 23 07 2021.
  • The tender documents are to be returned by email only to the Commonwealth Secretariat to:
    Email: [email protected]

    NOTE: The file must be no more than 25MB per email.

  • Unless indicated otherwise, all prices should be quoted in Pounds Sterling. Prices quoted should exclude VAT but must indicate clearly where VAT is applicable and where items might be zero-rated.
  • The tenderer must ensure that they have all the information required for the preparation of the tender submission and that they are satisfied about the correct interpretation of terminology used in this documentation. The tenderer must also ensure that they are fully conversant with the nature and extent of the obligations should the tender be accepted.
  • Tenders are to be valid for a minimum of 90 days from the closing date for the submission of the tenders.
  • The Commonwealth Secretariat reserves the right to cancel the tender at any time during the process and not to award a contract as a result of this procurement process.
  • The Tender process will be conducted to ensure that responses are evaluated fairly to ascertain the most qualified and economically competitive bids. The Secretariat will use the evaluation criteria described below to determine if the Tenderer qualifies.
  • Tenderers shall bear all costs in completing a tender submission, including attendance of any presentations required.
  • Tenderers shall not disclose details of the ITT to third parties without prior agreement from an authorised officer of the Commonwealth Secretariat.
  • Tenderers are required to submit transparent pricing with no hidden costs or charges.
  • All clarification queries must be in writing submitted by 5pm on 12/07/2021 and only via the email address [email protected]

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