Change Management Pillar Lead

Background

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Job Purpose and Organizational Context

This role has a direct impact on the implementation, adoption and ongoing support for core administration business activities within planning and project management, finance, human resource and supply chain impacted by the existing ERP Implementation initiative.

Focusing on the people aspect of transformation, the position works to ensure high level buy-in, training, commitment and adoption of this transformation initiative across partner agencies. The position is responsible for the development of a comprehensive change management framework and methodology for implementing and sustaining change that will be applied across transformation initiatives and will guide detailed change management activities supporting the transformation initiative.

The role will oversee change management deliverables across multiple project streams assessing needs, providing direction, coordination and directing personnel to support the transformation. The position provides strategic directions, coordination and advice to leadership to support change management efforts across project streams ensuring alignment with UN Reform to a common way of working. As a pillar lead within the project team, the position will establish and maintain effective relations with other pillar leads, business process owners and agency change networks (consisting of agency identified change sponsors and change champions) to foster successful implementation of the transformation initiative. Sensitivity to stakeholders impacted by the initiative and the ability to successfully collaborate with multiple stakeholders across agencies is essential in the success of this role.

The position coordinates efforts and supervises staff as part of a matrix leadership model in with other Pillar Leads and the PMO team for Project Management, Communications, and Process Review and Alignment to Cloud ERP.

Duties and Responsibilities

Develop the strategy, framework, processes and principles for Organizational Change Management (OCM) for the ERP transformation initiative project, artifacts would include:

Sponsorship roadmap

Coaching Plan

Training Plan

Resistance Management Plan

Readiness Assessments

Stakeholder Analysis

Lead and direct a team of professionals, as part of a matrix leadership model, to support the transformation initiative:

Assess needs and direct personnel to support transformation initiatives;

Provide strategic direction, coordination, advice and takes decision that support transformation initiatives with necessary change management actions and advice;

In collaboration with multiple stakeholders across agencies provides strategic leadership in generating principles frameworks ideas options alternative solutions and recommendations for change management activities;

Provide oversight to ensure rigor in change activity design including coordinating activities across identified initiatives.

Relationship and change management:
Build effective relationships consulting and working collaboratively with business partners to deliver change management initiatives and activities that will assist agencies in realizing the transformation vision and improving integration;

Influence organizational culture and behaviors towards a holistic and integrated view to enable enhanced collaboration and organizational performance;

Work collaboratively with a variety of stakeholders working toward understanding a range of perspectives and the potential impacts of system and process change;

Provide leadership and influence by facilitating efforts to develop improve and implement cross agency transformation initiatives.

Provide leadership and strategic direction to a team of professionals:

Understand and effectively communicate vision direction plans changes benefits and implications across transformation initiatives;

Engage lead and coach a team of professionals to enable development of capabilities competencies agility and career goals;

Effectively manage physical and human resources.

Competencies

Core

Innovation

Ability to make new and useful ideas work

Leadership

Ability to persuade others to follow

People Management

Ability to improve performance and satisfaction

Communication

Ability to listen, adapt, persuade and transform

Delivery

Ability to get things done while exercising good judgement

Technical/Functional

Knowledge

Significant organizational awareness knowledge and understanding of agencies at the strategic and

operational level including the roles responsibilities deliverables and relationships at the corporate level;

Extensive leadership experience in projects with an international scope;

Extensive knowledge and understanding of government decision making process is and governance;

Comprehensive understanding of legislation directives policies and procedures that guide the agency business areas.

Change Management Experience

Significant experience developing and executing organizational change Mount strategies and plans related to public sector improvement and transformation initiatives;

Proven ability to manage dynamic teams demonstrated ability to develop and maintain effective working relationships with a broad range of internal and external stakeholders;

Team focused leadership style with proven success in coaching mentoring and developing staff to achieve results and build organizational capacity for the future;

Excellent communication interpersonal skills for facilitating discussions negotiating solutions making presentations and preparing written material;

Creative and innovative approach to problem solving with the ability to effectively read and manage change;

Ability to be flexible and think strategically analytically and creatively analyze issues identified gaps and generate option solutions;

Extensive planning and organizational experience in designing scheduling and monitoring concurrent assignments which may involve multiple clients and diverse requests for service;

Proven ability to ensure that activities are completed within specified timelines and that deliverables are high quality.

Required Skills and Experience

Education:
Master’s Degree in Computer Science, Engineering, Information Systems, Business Administration, Education, Sociology, Human Resources, Communication or related discipline with a minimum of 7 years of relevant experience, or bachelor’s degree in the same disciplines with a minimum of 9 years of relevant experience.

Experience:
A MUST: A minimum of one full lifecycle ERP Transformation or have an experience in ATLAS maintenance and support;

Two ERP deployments (Cloud based preferably);

Five years’ experience involved in Organizational Transformation initiatives in a change capacity, including experience leading organizational change either as part of a project or business improvement team;

Knowledge of business processes and change management in context of an ERP based transformation is a plus;

Experience with global international deployments is a plus.

Language Requirements:
Excellent oral and written communication skills in English, knowledge of other official UN language(s) is desired.

Disclaimer

Important information for US Permanent Residents (‘Green Card’ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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