Operations Manager, Program Management, GHSC-PSM

Chemonics seeks an Operations Manager in support of the Global Health Supply Chain – Procurement Supply Management project based in Arlington, VA. The operations manager is responsible for ensuring that sound management principles and tools are employed in the operations of the business unit (BU) and in the implementation of its work. In this capacity, the operations manager will address needs related to the establishment and maintenance of BU processes, manage operations budget, portfolio resourcing, staff recognition, event planning, and talent acquisition, staff engagement, financial processes, BU support systems, and executive support. We are looking for individuals who have a passion for making a difference in the lives of people around the world!

GHSC-PSM is the primary vehicle through which the U.S. Agency for International Development (USAID) procures and provides health commodities for countries receiving U.S. government foreign assistance. GHSC-PSM also provides technical assistance to improve the efficiency, reach, and sustainability of in-country supply chains and is supported with funding from the U.S. President’s Emergency Plan for AIDS Relief, the U.S. President’s Malaria Initiative, USAID’s family planning and reproductive health program, and USAID’s maternal and child health program.

Responsibilities include:

Business Unit management, continual improvement, and leadership

• Provide general management, operational and administrative support to the BU

• Manage all BU operations, including but not limited to talent management, staffing and resourcing, compensation activities, performance management, staff recognition and events, and financial management

• Support the operations director to develop and implement business operations strategies, plans, and procedures; ensure consistency in all operations areas across the BU

• Provide strategic support to the BU senior vice president (SVP) including drafting communication, planning trainings, meetings, and events, and supporting corporate initiatives

• Support and further the development of BU systems, processes, policies, and programs to effectively identify, manage, and mitigate risks and support BU goals

• May serve as acting director as required

• Coordinate annual work planning with SVP and department directors

• Support and coordinate responses to periodic Board of Directors and strategic EMT meetings (e.g., mid-year review and budget retreats)

• Provide surge support on PMUs, startup, and closeouts and as needed

• Support new business efforts, including lead development and capture; serve in line roles of increasing complexity and leadership (e.g., proposal coordinator, expatriate/local recruiter, personnel/management/organizational capacity section writer, subs-liaison, cost preparer, and technical writer)

• May contribute dedicated time to other work streams and functions to achieve BU goals, including new business, project management, and technical practice contributions

Financial planning and analysis

• Liaise effectively with other operations teams on resourcing, cost savings, and best practices

• Prepare financial reporting to the Executive Office and prepare monthly staffing budget

Talent management and development

• Supervise, mentor, and evaluate operations team associate-level staff, communicating clear performance goals and standards and offering regular performance feedback, prompt resolution of problems, and time and opportunity to grow and develop in key competency areas

• Coordinate formal performance assessment process for the BU; support supervisors to clearly articulate performance goals and standards, provide regular feedback, and provide overall professional advancement advice and direction to supervisees

• Make presentations and train staff, as needed, including through one-on-one mentoring, small group trainings, corporate training programs, and information dissemination

Project compliance

• May receive training as regional compliance specialist (RCS) and/or liaise with other RCSes in BU to advise on compliance issues and review subawards for compliance

• Review corporate procurement, contractual, financial reports, and BU trackers

• Oversee unit’s relationships with vendors, partners, and consultants that serve to enhance Chemonics’ reputation

• Perform other duties and responsibilities as required

Qualifications:

• Bachelor’s degree or equivalent work experience; Master’s degree preferred

• Minimum 3 years of relevant experience

• Experience supervising or mentoring employees preferred

• Knowledge or familiarity with government contracting and procurements

• Demonstrated experience in key areas of operations, including budget management, procurement and contractual compliance, client relations, and knowledge of external and internal clients, and systems

• Demonstrated experience working on one or more government-funded projects and provide support to government proposals

• Demonstrated experience following standard practices and procedures, receiving general instruction on work progress, and making significant contribution to end results

• Works independently and as part of a team

• Demonstrated resourcefulness in problem solving and initiative to learn new skills

• Strong knowledge of Microsoft Office applications and word processing abilities

• Previous experience working in international development and/or living or conducting work in developing countries preferred

• Willingness to travel up to 8 weeks per year