Individual Contractor (6 months, full-time, Remote): Salesforce Business Analyst, Operations and Finance, Division of Private Fundraising and Partnerships (PFP)

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

UNICEF is embarking on an accelerated effort to increase uptake and systematic usage of UNISON – the UNICEF-adapted Salesforce customer relationship management system (CRM) – across the spectrum of private sector partnerships globally, including UNICEF National Committees, as well as introducing the tool for the management of public sector partnerships. The ultimate goal is to maintain and manage all donor partner relationships on UNISON globally (horizontally and vertically), promoting partnership knowledge-sharing and coordination, tracking of income and pipeline funding, and enabling increased financial and non-financial support to drive results for children. 

How can you make a difference?

Under the direct supervision of the Sr. Project Manager (UNISON), the Salesforce Business Analyst is expected to work in the planning, design, development, testing, rollout, and support of the private and public Customer Relationship Management (CRM) solution with the Salesforce platform. The incumbent will be a vital link between the business and technical teams and be responsible for drafting documents, consulting and coordinating with relevant Divisions / Country Offices and Regional Offices, as necessary, and translating requirements to support effective integration of the systems with other UNICEF enterprise platforms.

This role is expected to take ownership and respond to operational issues and communication to the wider team. The incumbent will demonstrate strong ability to effectively self-manage priorities and be able to collaborate effectively between end users and technical teams.

The incumbent will work closely with the Sr. Project Manager (UNISON), Business Relation Management team, business stakeholders, platform vendor, and technical team (Salesforce Solution lead, Integration developer, Salesforce support resources, contracted providers of Salesforce apps) in roll out and adoption of the technical solution. The focus will be primarily on Country Office and Regional Office solutions and uptake.

MAIN TASKS

• Work with Regional Office and Country teams and end users to gather, understand, and define business requirements and translate the requirements into technical briefs.  UNICEF Private Fundraising & Partnerships Division Terms of Reference for Consultant / Individual Contractor 13 July 20212

• Develop user stories and to-be process flows to deliver business requirements. Ability to identify gap and look for ways to improve the system adoption.

• Maintain and update planning tools and assessments to support technical design, business requirements gathering and the implementation of the CRM.

• Collaborate with developers and external parties in the delivery of complex requirements and verify that solutions will meet the business requirements of Regional and Country Office users. 

• Create reports and dashboards to meet operational requirements. Validate reports/dashboards created by others in the organization and assist in the interpretation of data.

• Data cleansing and mapping to import large volumes of data.

• Participate and deliver system demos, show-and-tell sessions, and end to end system testing.

• Develop training materials and content and conduct user training sessions and support the user adoption.  

• Participate in planning, development, testing, and global roll out of the enhancements on the CRM.

• Create and maintain documentation on processes, policies, application configuration, user support materials and systems operations documents. 

• Report on common sources of technical issues or questions and make recommendations to technical team.

• Provide recommendations for possible process changes to help optimize current procedures in support of maximizing outcomes.

• Manage daily workload and maintain SLA to provide quality services to end user.

• Others task as required to support UNICEF Salesforce projects and initiatives.

DELIVERABLES

1. Identify objectives and timeframes for implementation of UNISON in Country and Regional Offices, including mapping of business requirements and identification of necessary enhancements.

2. Build the capacity of Partnerships teams in Country and Regional Offices and proactively guide and support them in the effective use of UNISON. This will include: a stock-take to assess current capacity; supporting efforts to obtain senior level buy-in; and hosting trainings to upskill Partnerships staff on use of UNISON across all regions.

3. Support Partnerships teams in Regional and Country Offices to upload new information and ‘clean-up’ pre-existing (2020 data) in UNISON to ensure it accurately reflects the portfolio of current partnerships and new opportunities from both private and public sector partners.

4. Develop and/or fine-tune market-specific dashboards and reports generated in UNISON for use in Country and Regional management decision-making and partner management to promote collaboration across teams and the rest of the organization and to inform Regional and Global analytics and forecasting.

5. Field queries for UNISON support from Country and Regional Offices. 

ESTIMATED DURATION OF THE CONTRACT AND PROPOSAL

Full-time, 6 months

REPORTING TO

Sr. Project Manager (UNISON)

WORKPLACE

Remote, with core working hours aligned with Central European time zone.

To qualify as an advocate for every child you will have…

Education:

• An advanced university degree in management information systems, computer science, business administration, information technology management or other related social science field is required. 

**Alternatively, a first university degree combined with two additional years of relevant professional experience may be accepted in lieu of the advanced university degree.

Experience:

• A minimum of 5 years of relevant professional experience in a large international organization and/or corporation with public and private sector fundraising domain is required, as elaborated below:  

o Web/Mobile solutions, Data management and Business intelligence solutions; Customer relationship management solutions.  

o Agile project management, Customer Relationship Management (CRM), Front end transactional platforms, Non-Profit or commercial marketing. 

• Experience of working with SharePoint desirable.

Language:

• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

Others:

• Flexibility and agility to adapt to changing and evolving business requirements and objectives.

• Strong communication skills, both written and oral. Has the ability to communicate technical concepts to non-technical audiences, as well as effectively translating business needs to technical experts. Experience of working with cross-functional teams of technical and non-technical professionals.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

Remarks: Please indicate your ability, availability and gross daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered. Also, please mention the earliest date you can start.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.