Principal Program Implementation Manager

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 82 million registered learners as of March 31, 2021. Coursera partners with over 200 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. More than 6,000 institutions have used Coursera to upskill and reskill their employees, citizens, and students, including in high-demand fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Responsibilities:

• Ensure your partner’s success by managing key metrics, identifying opportunities for improvement, and strategizing innovative methods to achieve program and content production goals
• Align a broad set of cross-functional teams (Product, Design, Marketing, Engineering, Business, Legal, etc.) to ensure your university partners are successful – from recruiting the best applicants to building high quality courses to providing a best-in-class student experience and ensuring on time high quality course launches
• Deepen the relationship with key partner stakeholders and strengthen overall partnership by driving retention, satisfaction and other key metrics.
• Manage the operations and implementation associated with Coursera courses, degree or MasterTrack™ programs, resolving issues as needed to ensure an exceptional student experience
• Provide platform and technical support to our partners, and manage the product feedback loop between partners and product teams, working closely with Product, Design, and engineering to make our platform compelling for both students and university partners
• Analyze data to build compelling business cases for resource investment either from Coursera or our partners to make our partners more successful

Basic Qualifications:

• 7+ years experience managing relationships with complex partners or clients, preferably in higher education or similar industry
• Demonstrated history in analytical, strategic, and problem-solving skills
• Background in project management and building sound business processes

Preferred Qualifications:

• Experience with executive presence and comfort moving between senior stakeholders and operational execution rapidly to enable different audiences
• Excellent written and verbal communication skills; a cross-functional team leader 
• Demonstrated passion for building products or programs that meet the needs of students and universities 
• A passion for our mission, and achieving ambitious goals to bring high-quality educational experience to learners around the world 
• The ability to thrive in a fast-paced, ever-changing environment and to radiate positivity even while under pressure
• MBA or equivalent from a top university

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected].

Please review our CCPA Applicant Notice here.