NATIONAL INFORMATION & COMMUNICATION TECHNOLOGY MANAGER

VACANCY ANNOUNCEMENT

NATIONAL INFORMATION & COMMUNICATION TECHNOLOGY MANAGER

(Job Ref: SOS/9/11)**

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Position title: National Information and Communication Technology Manager

Working location: Harare Zimbabwe

Functional Supervisor: Regional ICT Director, (ESAF)

Direct Supervisor: National Director **

Region: East and Southern Africa (ESAF)

Context of the position

Established in 1949, SOS Children’s Villages International (CVI) is a dynamic, international social development organization working globally to meet the needs and protect the interests and rights of children without parental care and those who are at the risk of losing it.

SOS Children’s Villages Association of Zimbabwe is a member of SOS International – a worldwide children’s social welfare organisation, providing vulnerable children without homes with a family home and educational opportunities as well as strengthening families to reduce poverty. SOS Children’s Villages Zimbabwe has established Community Outreach Programmes around the country. The Programme aims to assist and support children in difficult circumstances, in particular, families headed by a child, a grandparent or by a single parent. The Organisation works as a development partner with communities and the local authorities and seeks to address gender issues in these situations.

Mission of the position:

The ICT Coordinator is responsible of the effective operation of the information and communication technology infrastructure and services across SOS Children’s Villages Zimbabwe .In cooperation with the Regional ICT Director/Advisor, the ICT Coordinator implements SOS Children’s Villages International, global and regional ICT goals, policies and standards in the Member Association (MA). S/he designs and maintains the connectivity, infrastructure and ICT services architecture that support and facilitate the business needs in the national office and the SOS programme locations. S/He ensures reliable ICT services in terms of availability, security and business continuity.

As member of the National Management Team, the ICT Coordinator contributes to the development of SOS Children’s Villages Zimbabwe strategies and operations. S/He works closely with the management and the various national functions in providing technical and strategic advices on how to achieve operational efficiency better support the programme implementation and bringing innovations to the work of SOS Children’s Villages Zimbabwe.

Main Clients:

• Member Association Co-workers

• National Director

• Regional ICT Director, East and Southern Africa

• Regional ICT Advisor, East and Southern Africa

Key performance areas and main responsibilities:

Implementation of Minimum ICT Standards, IT Security and Business Continuity Policies

· Design, implement and manage the National Office and programme locations’ ICT infrastructure including, LANs, WANs, Wi-Fi Networks and computers/laptops across the MA.

• Ensure the strict implementation and rollout of the approved global/regional ICT minimum standards for hardware and software across the National Office and programme locations.
• Plan, design and execute the internet bandwidth requirements in accordance to the global and regional guidelines, number of users and business applications running.
• Implement the global and regional IT Security guidelines to ensure the systems, cloud services and users data are protected from threats.
• Implement the global and regional disaster recovery and business continuity measures to ensure smooth operations of SOS and reduce downtime.
• Execute technical measures of content filtering, to ensure the proper use of the business internet connection and the protection of the MA’s operations from internet and cyber threats.
• Ensure all systems, software and hardware operated in SOS Children’s Villages Zimbabwe are officially licensed and has the latest security patches, updates and firmware.

· Provide onsite and remote support for the user’s daily technical issues and provide timely and effective solutions.

• Maintain an up-to date ICT documentation of all ICT services in place, infrastructure, hardware, network, licenses, access credentials and any ICT related service or contracts.
• Conduct quarterly stocktaking and inventory of the ICT assets across the MA.

ICT Management

• Develop and maintain up-to-date (3 years) national ICT plan for the entire MA.
• Evaluates the National Office and programme locations’ technology use and needs and recommend improvements, such as hardware and software upgrades

· Execute and respond to the regular operational and reporting tasks in time and quality as requested by the Regional ICT Director/Advisor.

· Conduct regular visits to audit the ICT systems in the various programme locations and report to National Director.

• Develop usage policy guidelines for the users to ensure the adherence of the organisation code of conduct and IT security policies.
• In close cooperation with the HR department, the NITC technically administer the MA email accounts, in strict adherence of the organisation’s code of conduct and users privacy.
• Submit, execute and track the ICT budget for the national office and the programme locations in accordance to the national guidelines and procedures
• Co-lead/endorse the ICT equipment and services procurement and ensure the global and regional minimum ICT standards are followed for the procured equipment and services.
• Review ICT services contracts, recommend adjustments, changes and endorse them to the management for approval.

Cross Functional and Management Support

• Serve as active member of the National Management Team, with responsibility to promote the functions goals, consult the management on technology related issues and safeguard the implementation of the global, regional and national ICT goals.
• Support the management and the functions in the development of business requirements for business applications customisation/acquisition (strictly under the approval of the Regional ICT Director and in accordance to the Global Application Lifecycle Management policy).
• Lead the product selection and vendor assessment for non-global/regional ICT software.
• Support the programme team with innovative ideas of integrating technology components (ICT for Development) in the existing/new programmes to better service the beneficiaries.
• Support the ICT capacity building and training activities for the co-workers, in close cooperation with the HR department, by analysing areas of training needs and recommend training agencies.
• Organise High-Level strategic and management trainings in the areas of ICT, which support the implementation of the global and regional ICT policies.
• Participate in regional knowledge sharing processes, regional ICT activities and serve as active member of the region’s ICT network.
• Perform additional responsibilities and duties as requested by the National Director within the frame of the technical and managerial areas of expertise.

Requirements

Educational background:

§ BSc degree in Computer Sciences/ Information Technology/Information Systems

§ Certified in networks (CCNA or equivalent)**

§ Certified in Microsoft (MCSE/MCSA or equivalent). Microsoft Enterprise Mobility Suit (EMS) is a plus.

§ Project Management certification (Prince2, PMP or equivalent) is a plus

Technical competencies:

§ Advanced knowledge in Microsoft windows server and client operating systems

§ Advanced knowledge in software defined (SD) networking such as Cisco Meraki and Ubiquity devices.

§ Advanced knowledge in Azure identity management and Microsoft Active Directory

§ Hands on experience on Microsoft Office 365 services

§ Proven experience to design and mange IT projects

§ Knowledge in conducting digital literacy and assessing its result

§ Knowledge in ICT4D design and implementation

Management competencies:

§ Proven experience to create strategic ICT plan and monitoring ICT budget expenditures

§ Solid experience in ICT hardware and software acquisition and management

§ Advanced knowledge in project management

§ Professional communications skills

§ Experience in business requirement analysis and change management activities

§ Experience in doing internal ICT audits

§ Ability to develop various ICT policies **

Work experience:

§ Relevant three to five years ICT experience

Preferred additional criteria

§ Industry standard IT Certifications ITILv3