Fund Raising Assistant (Telemarketing), GS-5, Lima-Peru, # 111144

UNICEF PERU

Post No. 111144

Type of Contract: Fixed-Term
Job Title/Level: Fundraising Assistant (Telemarketing) GS5
Supervisor Title/Level: Fundraising Associate (Telemarketing) GS6
Organizational Unit: Private Sector Fundraising
Post Location: Lima, Peru

———————————————————

Purpose for the job

The GS5 Fundraising Assistant (Telemarketing) will be responsible for the operative support the acquisition of new donors controlling the good quality of the recruitment process to ensure that the profile of the donors is adequate; the correct handling of the proposal and the information about UNICEF’s mission by the fundraisers; and, the appropriate quality of new donors information. The work of the SM will be oriented to support the recruitment of as many individual donors with the best quality as possible. This post will be under the general supervision of the GS6 Fundraising Associate (Telemarketing).

Key functions, accountabilities and related duties/tasks

• Monitoring and evaluation: Monitor, plan and provide feedback to each supervisor and fundraiser of the different acquisition channels (i.e. call centers, F2F agencies, digital agencies, etc.), providing technical training in order to achieve goals for each campaign, improving the communication, fundraising speech and ensuring the trust in UNICEF purpose (i.e. execute call listens, donor forms review and mystery shopping activities, providing feedback in order to improve the quality and the performance of the fundraisers and their work).
• Reporting and provide insights: prepare reports per fundraiser, per supervisor, per campaign and per provider including performance, productivity and improvement needs for management. Make recommendations on managing fundraising teams for each campaign. Develop and implement an action plan to each fundraiser / supervisor / campaign / provider in order to improve the performance (results and quality). Undertake different types of analysis information in order to improve and ensure campaign goals, fulfillment and attrition rates.
• Motivating fundraisers / supervisors / providers: carry out an incentives plan that aims motivation, enthusiasm and engagement within fundraisers, teams and providers. Develop and support all activities related with teamwork.
• Training fundraisers: conduct training and ensure an induction plan to new fundraising members.
• Innovating: participate in trainings about fundraising tools and techniques in order to have up to date techniques. Learn about UNICEF programs, visit projects and coordinate talks with program specialists through PFP team and fundraisers.
• Support: support the process of the individual donor fundraising, as required.

 

RECRUITMENT QUALIFICATIONS

Education:

Completion of secondary education, preferably supplemented by courses in marketing and/or sales

Experience:

A minimum of 5 years of practical work experience with sales work groups and/or sales agencies. Fundraising/telemarketing experience is an asset.

Previous work experience with UN System and/or experience in human and children rights is an asset.

Language:

Fluency in Spanish and English is required.

Knowledge of a local language of the duty station (as quechua, aimara, and amazonic) is considered as an asset.  

 

COMPETENCIES REQUIRED

Core Values:

Care, Respect, Integrity, Trust, Accountability

 

Core Competencies

Demonstrates Self Awareness and ethical awareness (1)

Works Collaboratively with others (1)

Builds and maintains partnerships (1)

Innovates and embraces change (1)

Thinks and acts strategically (1)

Drive to achieve impactful results (1)

Manages ambiguity and complexity (1)

 

Functional Competencies:

• Analyzing (1)
• Learning & Researching (1)
• Planning and organizing (1)
• Following Instructions and Procedures (1)

 

APPLICATIONS

If your competencies match the requirements of the post, apply to:

http://jobs.unicef.org/cw/en-us/job/543582

Last date for receiving applications is 17 August 2021

—————————————————————-

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Qualified young women and young men are highly encouraged to apply.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.