Membership Coordinator

Work Location: Baltimore, MD or remote

Status: Full-time, non-exempt; approximately 40-42 hours/week depending on the demands of the work

Reports to: Membership Manager

Key roles: Onboarding new member agencies, fielding member concerns, building offerings for membership, content creation for membership resources, event support, administrative needs

About the National Trafficking Sheltered Alliance

The National Trafficking Sheltered Alliance (NTSA) is a network of service providers committed to enhancing services and increasing access to care for survivors of human trafficking and sexual exploitation. NTSA is working to achieve this mission through three initiatives:

• Knowledge Center – Caregivers helping survivors every day often feel isolated as they face the challenge of overwhelmingly complex trauma and barriers in the recovery process of survivors. NTSA offers resources, training, and community to caregivers to help them enhance the quality of care they offer survivors.

• Alliance Referral System (ARS) – NTSA’s referral system has now served more than 500 survivors seeking long-term housing programs. Of those, 91% are US Citizens. This is not just an international issue. Through our national network, we efficiently connect survivors with the appropriate programs that suit their needs.

• Accreditation- Survivor residential services is a young and emerging field comprised of housing programs that have been open for an average of 8 years. While many provide high-quality services to survivors, a national and independent resource for establishing accountability and minimum standards of care does not exist. NTSA is developing an accreditation model specific to housing programs to ensure that every survivor in the United States receives appropriate and quality care.

Website: www.shelteredalliance.org

Position Summary

The Membership Coordinator will conduct an onboarding process with new members, guiding them through membership offerings on the website as well as answering any membership questions. The Membership Coordinator will also work with auxillary partners to build a portfolio of relevant offerings to members, facilitate quarterly webinar/member calls, create monthly resources and content for members, provide customer support, data entry, and support event planning for the annual conference and any regional member events.

Responsibilities

Member Support

• Work with interns to research resources and create biweekly newsletter for members

• Research and disseminate relevant trainings, webinars and resources for current members on the member portal

• Cultivate community on the online group forums

• Recruit new members to join the NTSA & onboard new members to the website and all membership offerings

• Act as customer service for member questions or troubleshooting membership issues

Auxiliary Partnerships

• Maintain current and build new relationships with companies, firms or experts that provide complimentary or discounted services for members

• Create a process of disseminating information to members about all relevant auxiliary partners and the benefits/services they can provide

Events/Logistics

• Assist with logistics of the annual Sheltered conference

• Support planning/logistics for any member-related events outside of the the Sheltered Conference

• Facilitate and attend Alliance tabling at relevant conferences or events

General

• Data entry of correspondence and tracking member engagement

• Any other duties as assigned by the Membership Manager or NTSA Leadership

Qualifications

• BA degree required, in a related field preferred

• 1-2 years of professional experience in a related field

• Outgoing with excellent oral and written communication skills

• Customer service and sales experience beneficial

• Strong listening and interpersonal skills

• Strong writing skills

• High organized with attention to detail

• Proficiency with Microsoft Office and Google Drive, Sheets & Docs

• High-energy with the ability to manage multiple projects at once

• Ability to think creatively and take initiative.

• Self-starter with ability to work independently and meet deadlines

• Strong commitment to confidentiality and ethical responsibilities

• Flexible, ready to help with new projects as they arise

The National Trafficking Sheltered Alliance (NTSA) is a faith-based agency.

All applicants who are offered employment with the NTSA will be subject to a background check. Offers of employment are contingent on the successful completion of a background check in accordance with the NTSA policy and state law.

ShelteredAlliance.org