Operations Assistant (Operations)

Reporting Line:

The Operations Assistant (Operations) reports to the Operations Officer.

Main Tasks and Responsibilities:

· To assist the Operations Officer by ensuring that the efficient logistical and operational arrangements are in place for witnesses required to appear before the Kosovo Specialist Chambers;

· To provide operational and logistical support and other services to the Witness Protection and Support Office (WPSO), when required, and to witnesses in the Witness Protection Program (WPP), when necessary;

· To provide or facilitate translation and interpretation services to victims and witnesses;

· To escort the victims and witnesses in the area of operations and during international travel;

· To manage the financial administration process of the victims and witnesses according to the EU and/or WPSO guidelines;

· To monitor the psycho-social wellbeing and stress level of the victims and witnesses and, if necessary, to brief the (Associate) Psychologist/Support Officer;

· To inform the victims and witnesses about the court room procedures and their rights and obligations in those proceedings;

· To provide assistance and support to the victims and witnesses prior, during and after the court proceedings;

· To liaise with the WPSO staff to plan, co-ordinate, forecast and disseminate victims and witnesses’ information regarding the court appearances;

· To update all WPSO staff regarding daily activities and itinerary;

· To ensure timely and correct data entry into and maintenance of WPSO database;

· To undertake any other tasks as requested by the Line Managers.**

Essential Qualifications and Experience:

· A level of secondary education attested by a diploma

AND

· A minimum of eight (8) years of relevant professional experience, after having fulfilled the education requirements.

Specification of Education and Experience

· Experience with the logistical arrangements, translation and support to sensitive and/or traumatised witnesses in a national or international organisation or a hybrid court;**

· Very good interpersonal and communication skills in English, both written and oral;

· Knowledge of and fluency in at least one of the following official languages of the Kosovo Specialist Chambers and Specialist Prosecutor’s Office: Albanian or Serbian;

· Excellent computer skills in MS Office applications (Excel, Word, PowerPoint, Access) and proven experience in input of data and maintenance of database in a court environment;**

· Valid driving license of minimum category B;

· Ability to act with utmost discretion and maintain confidentiality;

· Ability to work productively in a fast-paced, team-oriented environment and produce accurate work under pressure and in difficult circumstances;

· Ability to establish and maintain effective and constructive working relationships with people of different national and/or cultural backgrounds with respect for diversity;

· Demonstrated gender awareness and sensitivity; ability to promote an inclusive working environment and integrate a gender perspective into tasks and responsibilities.

Desirable

· Work experience in a conflict or post conflict context;

· Good understanding of the political, cultural and security situation of the Balkans, in particular Kosovo.