Summary of Job
The Senior IT Business Analyst is a servant leader for the software development teams and a trusted advisor to a wide range of business stakeholders. Following the guidance of the Director of IT Business Analysis & Operations, the Senior IT Business Analyst serves as a liaison between IT and Association staff departments (e.g., Membership and Marketing, Digital Content) in order to understand business needs and to deliver technology solutions that will improve the quality of business processes, products, and services for the Association’s members and entities.
 

Essential Job Functions and Responsibilities

-Partner with business stakeholders to elicit, document, and refine business requirements for technical solutions.

-Convey business needs to technical teams and ensure delivery of solutions that will satisfy those needs.

-Perform and facilitate quality assurance and user acceptance testing of delivered technical solutions.

-Troubleshoot issues across a range of technical platforms and tools, and facilitate efficient development of solutions and/or improvements.

-Maintain an understanding of the business’ strategy and mission, and leverage knowledge of the external marketplace and evolving technologies to recommend innovative solutions to business needs, presenting ideas to IT management before presenting to the business.

-Communicate with external technology vendors regarding project scope and business requirements, as relevant.

-Recommend standards and procedures for business analysis and create related documentation.

-Perform other related duties as required.

 

Required Education, Qualifications, Experience

Bachelor’s degree from an accredited college or university with a concentration in a  related field, or equivalent experience; minimum of 8 years’ experience in comparable role. Minimum of 7 years’ experience directly related to essential functions of the role, business analysis and information technology. Minimum of 5 years of hands-on experience in agile software development. Scrum Master certification highly desired. 2+ years of working with Association Management Systems, Content Management Systems, and/or Customer Relationship Management Systems. Excellent communication skills, both written and verbal, with ability to effectively communicate technical content to a general audience. Demonstrated ability to build strong relationships with both business and IT stakeholders. Experience in business process analysis with skills in the documentation of business process flows. Experience developing project steps and project plans.

 

Preferred Education, Qualifications, Experience

Proficiency with Atlassian suite of products, particularly Jira and Confluence.  Familiarity with RFI/RFP processes, including past experience authoring and serving as primary point of contact for a software RFP. Project management experience. Other advantageous technical skills or areas of experience: SQL; Javascript; data warehouse and reporting systems.

The American Bar Association is an Equal Opportunity, Affirmative Action Employer of all protected classes including veterans and individuals with disabilities.

Women, minorities, veterans, and individuals with disabilities are encouraged to apply. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with the American Bar Association please call 312-988-5188.

Flexible/hybrid work arrangements may be available for residents of CA, IL, IN, DC, MD, VA, and TX.  Residency requirements may apply. 

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