Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Corporate Services Support
The British Embassy in Athens is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a Corporate Services Manager to provide strategic direction to corporate services; leading an efficient, cost effective and professional team of 16 staff delivering services across the British Embassy platform and network in Greece (which includes FCDO and other UK Government partners.) Day to day oversight of HR, finance, procurement, estates, IT and protocol functions.
As the driving force for corporate delivery, the jobholder will be a core member of the senior leadership team providing corporate, financial and local insight to inform decision making.
Main roles and responsibilities:
Delivery 35%
- Oversee all corporate delivery across finance, HR, protocol working closely with the regional HR, finance and procurement hubs and the Global Processing Transaction Centre (GTPC). Ensure full use of self-service access to corporate services and regionalised services.
- Direct the management of the estate, ensuring that UK and local standards are met through planned and reactive maintenance and in compliance with corporate procedures, including local and UK health and safety regulations and policy.
- Act as the ‘intelligent client’, identifying requirements, appropriate service level agreements and key performance indicators to manage and monitor supplier contracts.
- Oversee the local delegated budget in accordance with corporate policies to ensure on-budget expenditure and value for money.
- Instil a continuous improvement mentality within the team, leading on corporate projects and the change management required to deliver them.
Strategic Planning and Leadership 30%
- Provide strategic leadership and planning in support of the corporate agenda including the country business plan and risk management.
- Act as trusted advisor to local leadership and partners on the platform ‘horizon scanning’ locally to enable proactive resource and activity planning.
- Manage the platform (currently supporting 7 partners) and support wider network, influencing at a senior level to maintain and strengthen inclusiveness.
- Actively build and deepen relationships with key stakeholders internally, within regional and global hubs and with external partners (at other diplomatic missions, government departments and suppliers) to maintain informed and current corporate knowledge.
- Ensure local policies are reviewed and aligned to global and local requirement and adopted by all partners on the platform.
- Ensure an overall efficient and effective Corporate Services (CS) operation. Lead and monitor the delivery of services against the local corporate services charter and respond to improvement needs identified in the Customer Satisfaction Survey.
People 20%
- Lead on the overall employer proposition, overseeing terms and conditions of service and pay and benefits for country-based staff, ensuring compliance with local labour law.
- Provide guidance and act as an escalation point on sensitive staff matters for diplomatic and country-based staff, including management issues and dispute resolution, engaging with specialist HR functions where necessary.
- Champion and embed a collaborative and inclusive culture.
Resilience 10%
- Respond to operational crisis, providing leadership and flexing team prioritisation as required.
- Ensure cross training within corporate services roles to provide resilience within the teams and across the region.
- Work with the DHM and hubs to plan long term resource and development needs.
- Ensure wellbeing and engagement are maintained within the corporate services team, seeking regular feedback and embedding the values of resilience and respect.
Local Requirement (Post discretion) 5%
- Engaging with counterparts in other diplomatic missions, Representing the Embassy in external meetings/ corporate issues
Resources Managed
- Line management of 4 staff, countersign for 2 staff
- Oversight of the Embassy’s Local budget
- Fluency both oral and written at a C level in English and Greek
- Minimum 3 years of middle management experience working for international organisation, preferably with direct involvement in HR and /or Finance policy and implementation
- Experience in managing cross functional teams
- High levels of discretion, with a resilient, flexible and ‘can do’ attitude
- Able to challenge and influence senior stakeholders
- Experience in managing suppliers and outsourced service delivery
- European Driving Licence
- Proficiency using MS tools (Outlook, PPT, Word, Excel and Microsoft Teams)
Making Effective Decisions, Leading and Communicating, Delivering Value for Money, Managing a Quality Service
14 October 2021
C4 (L)
Full-time, Permanent
37.5
Europe, Eastern Europe & Central Asia
Greece
Athens
British Embassy
1
EUR
€ 3,324.59€
1 November 2021
This is a full-time, permanent position of 37.5hours per week.
The British Embassy offers a competitive remuneration package, 24 days annual leave entitlement (given pro-rata to staff on fixed-term contracts and/or staff working part-time), a training package and flexible working opportunities. Monthly salary for this position is EUR 3,324.59 (Gross) currently payable 14 times a year (as per Greek labour law). An individual personal development plan will be agreed with the successful candidate.
The successful candidate will be subject to confirmation of a background and security clearance. Anyone with right of residence and employment in Greece may apply, including all EU / EEA citizens and the family members of EU / EEA nationals exercising a treaty right in Greece.
Staff recruited locally by the British Embassy is subject to terms and conditions service according to Greek employment law. The British Embassy does not sponsor work permits.
Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Greece and be prepared to ensure that right remains throughout the scope of the contract.
Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.
*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
FCDO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.
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