UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.
What you’ll do:
Responsible for assessing the quality of membership data residing in core banking system. Collaborate with domestic branches and international representative offices on an ongoing basis to provide support on branch processes related to membership data and quality control matters.
What we’re seeking:
Conduct quality control of all membership applications being submitted via A360 from domestic branches and international representative offices.
Verify and validate eligibility of prospective members by reviewing documentation provided via A360 to ensure it conforms to UNFCU guidelines and regulatory compliance policies
Research and escalate OFAC related items to the Global AMLS team as needed.
In conjunction with Director, LIC Service Center, review A360 procedures on a regular basis to ensure documentation is in alignment with current processes. Distribute any updated material to subject matter experts via Doc Central. Serve as a Retail
Subject Matter Expert for Information Technology colleagues to collaborate on design, functionality, process and controls for A360; conduct testing and data clean up as needed.
Submit new requests for the creation of BI portal reports.
Communicate with Branch Managers and Supervisors via email regarding missing/incomplete account documentation and/or information.
Sample member address changes performed by staff/members using BI portal reports to ensure proper formatting in DNA.
Review database for New Memberships with/without foreign certification dates and make any necessary corrections.
Assist with regulatory examinations, including internal audits.
Keep abreast of any regulation changes and/or new regulations as they pertain to member service and operations. Update any pertinent documentation as needed.
Partnering with Director, LIC Service Center, work closely with other UNFCU departments and staff, particularly the Director, RO Member Service and Director, RO Operations and VP, Branch Administration to facilitate branch and representative office operations, changes in procedures, and to facilitate effective implementation of new processes.
Maintain confidentiality of all member account information.
What makes you stand out:
High School Diploma (college degree preferred)
Minimum of 5-7 years of banking experience in a customer service function
Experience with review and reporting of quality control process in a financial institution is a plus
Apply Now
To help us track our recruitment effort, please indicate in your cover letter where (ngotenders.net) you saw this job posting.