National Business Analyst for innovation software prototypes Consultancy in Dar es Salaam, TANZANIA.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Knowledge

The Innovation Unit at UNICEF supports the design, implementation and monitoring of various digital initiatives supporting young people in Tanzania. These Initiatives include the OKY Period Tracking App, Mental Health and Psychosocial Support and U-Report.

Oky Period Tracking App
Oky is the first-of-its-kind open-source mobile phone period tracker and menstruation education application co-created with and for girls. Oky illustrates innovative tech design that tackles both: the taboo, stigma, misconceptions, and lack of quality information related to menstruation and reproductive health for girls, and the gender digital divide.

U-Report
U-Report Tanzania is a multi-channel platform operating predominantly on SMS also available on social media channels such as Facebook and twitter) optimized to enable young people voice their opinion on issues they care about, connect with each other, connect with their leaders and get realtime information/feedback on new initiatives and campaigns.

Mental Health and Psychosocial Support Chatbot in Child Helpline
This software seeks to address the increased need, and increased demand for Child Helpline services, by introducing the use of artificial intelligence (AI) to design and build a Chatbot function and embedding this as much as possible with the pre-existing U-Report and Child Helpline (CHL) infrastructure.

How can you make a difference?

The purpose of this consultancy will be to provide the innovation section with support in overseeing the implementation of these digital solutions through working closely with young people and partners in the design, implementation, and monitoring of the various digital solutions.

The consultant will work to engage young people, and relevant stakeholders in order to define business and user requirements and will be tasked with coordination of internal and external activities and document key learnings and best practices from the implementation of the digital solutions.

MAIN OBJECTIVES, DELIVERABLES AND TIME FRAME  

Main objectives: 

The consultant will be performing the below main activities:

1. Jointly with the Innovation Officer support with the coordination of OKY activities

1.1 Ensure that all activities are delivered on time and within scope .

1.2 Provide regular updates on progress and challenges to the Innovation Team at the Tanzania Country Office

1.3 Document insights, learnings, and outcomes of activities

1.4 Deployment support to the key implementing partner such as:

• technical support on setting up and running girls’ consultations

• technical support in running market scans

• support user testing and feedback

• support and technical advisory on content creation, adaption, and translation

1.5 Provide other technical assistance and support to the key implementing partner as needed

 

2. In collaboration with the Innovation Specialist provide support in the implementation of the MHPSS project:

2.1 Liaise and coordinate with all relevant teams internally and externally to ensure that all activities are delivered on time and within scope;

2.2 Develop user requirements documentation.

2.3 Develop Business requirements documentation;

2.4 Design, Coordinate and Facilitate workshop and group activities related to the programme, including those relating to the development of any documentation, training and onboarding or users and final programme evaluation

 

3. Jointly with the Innovation Officer provide support on U-Report Stakeholder Engagement:

3.1 Support with engaging stakeholders and partners including engaging with partners to share insights, promote U-Report and build a community around the platform;

3.2 Support to develop presentations and Factsheets and other communications materials to present U-Report to potential partners as well as external and internal stakeholders;

3.3 Refine and contextualize messages for U-Report including Polls, quizzes, chatbots and social media content

DELIVERABLES AND PAYMENT SCHEDULE

Deliverables (Duration)	Detailed breakdown of deliverable and time	Date	Amount (TZS)
Payment 1 (10 days)	Inception Report and Consultancy workplace	15th December 2021	8%
Payment 1 (90 days)	Quarterly OKY report including : – Project progress, highlighting key achievements and bottlenecks, support delivered in development of tools and workshops – Quarterly MHPSS progress report including updated activity matrix, uploaded documentation to designated sharepoint, bottlenecks, enablers of programme implementation; – U-Report Frequently Asked Questions Documentation – Quarterly U-Report update highlighting • Key feedback received from U-Reporters, Stakeholders, and partners • Recommendations on service delivery and improvement	1 March, 2022	22%
Payment 2 (90 days)	Quarterly OKY report including : Project progress, highlighting key achievements and bottlenecks, support delivered in development of tools and workshops – Quarterly MHPSS progress report (maximum 5 pages) including updated activity matrix, uploaded documentation to designated sharepoint, bottlenecks, enablers of programme implementation; – Quarterly U-Report update highlighting • Key feedback received from U-Reporters, Stakeholders, and partners •Recommendations on service delivery and improvement •Recommendations on service delivery and improvement	30 May,2022	22%
Payment 3 (90 days)	– Quarterly OKY report including Project progress, highlighting key achievements and bottlenecks, support delivered in development of tools and workshops – Quarterly MHPSS progress report (maximum 5 pages) including updated activity matrix, uploaded documentation to designated sharepoint, bottlenecks, enablers of programme implementation; – Quarterly U-Report update highlighting • Key feedback received from U-Reporters, Stakeholders, and partners • Recommendations on service delivery and improvement	30 August, 2022	22%
Payment 4 (90 Days)	– Quarterly OKY report including Project progress, highlighting key achievements and bottlenecks, support delivered in development of tools and workshops – Quarterly MHPSS progress report (maximum 5 pages) including updated activity matrix, uploaded documentation to designated sharepoint, bottlenecks, enablers of programme implementation; – Quarterly U-Report update highlighting ·       Key feedback received from U-Reporters, Stakeholders, and partners ·     Recommendations on service delivery and improvement	30 November,2022	15%
Payment 5	·       Recommendations on service delivery and improvement ·       Quarterly Travel to monitor progress of activities and delivery of travel report	Maximum 5 working days after trip completion	11%
TOTAL			100%

 PAYMENT SCHEDULE.
Payments will be made upon submission and acceptance of the specified deliverables in the table above under section TASKS, DELIVERABLE AND TIME FRAME. UNICEF reserves the right to withhold all or portion of payment if performance is unsatisfactory, if work/output is incomplete, not delivered or for failure to meet deadlines. 

SUPERVISION. 
The consultant will report directly to UNICEF Tanzania Knowledge Management & Innovation Specialist. And the second supervisor is Innovation Officer. 

DURATION OF THE CONSULTANCY
This consultancy covers a period of 11.5months

EVALUATION PROCESS AND METHODOLOGY.

Candidates will be assessed on a 75% technical and 25% financial proposal.

Technical assessment will be done through the following criteria:

Technical Proposal	Points
Qualifications	15
•         University degree in a relevant field such as law, social sciences, humanities, international relations, IT, communications/journalism, or a similar field;	15
Experience	60
•         Experience in youth outreach and digital-led youth engagement experience;	15
•         Knowledge and understanding of U-Report platform, RapidPro, CasePro and the Internet of Good Things (IoGT);	10
•         Understanding of principles of youth participation and human-centered design,	10
•         Awareness of trends in youth digital participation and social media communication;	10
•         Minimum 3 years professional experience (internships, volunteering, consulting);	15
Total	75

Financial Proposal will be assessed as per the following criteria the lowest financial proposal will receive the maximum points, i.e. 25 points. And the other proposals are rated as follows:

P= y(x/z)

Where P = points for the financial proposal being evaluated.

y= maximum number of points for the financial proposal

x= price of the lowest price proposal

z= price of the proposal being evaluated

MEDICAL EVACUATION COVERAGE.
The consultant will be required to submit the proof of medical/Health Insurance with medical evacuation coverage.

To qualify as an advocate for every child you need to have the following

University degree in a relevant field such as social sciences, humanities, international relations, IT, communications/journalism, or a similar field;

• At least 2 years of experience in youth outreach and digital-led youth engagement experience;
• Knowledge and understanding of U-Report platform, RapidPro, CasePro and the Internet of Good Things (IoGT);
• Understanding of principles of youth participation and human-centered design;
• Awareness of trends in youth digital participation and social media communication;
• Fluency in written and spoken English and Swahili;
• At least 2 years of working or volunteer experience in a development organization;

 For every Child, you demonstrate… 

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

The UNICEF competencies required for this post are…

Builds and maintains partnerships, demonstrates self-awareness and ethical awareness, innovates, and embraces change, drive to achieve results for impact, manages ambiguity and complexity, thinks, and acts strategically, work Collaboratively with others. 

To view our competency framework, please click the link below.

https://www.unicef.org/careers/media/1041/file/UNICEF%27s_Competency_Framework.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

 Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.