Senior Manager, Client Solutions (Humentum Learning Services)

Humentum Learning Services provides elearning services, LMS platforms and course catalogues to many of the world largest charities, aid organisations and not for profits. The role of Senior Manager, Client Solutions is to help grow our customer base so we can help those doing good in the world to do their work even better.

This role will cultivate and deepen Humentum’s relationship with a range of clients, with an emphasis on growing clients and demonstrating impact from these relationships. You will work as part of a client-centric global team and support other accounts as needs arise. You will also work closely with our marketing team as part of our lead generation efforts, and cross-functionally with all other teams to deliver client-centric solutions.

Key Responsibilities

• Proactively grow and manage a pipeline of opportunities within Humentum’s learning offer to meet annual revenue targets.

• Network among existing and new clients;

• Follow-up and manage marketing-generated leads;

• Conduct problem analysis and identification with clients;

• Design appropriate, client-centric solutions in close collaboration with Humentum colleagues;

• Develop and present proposals that meet client needs;

• Conduct client negotiations leading to executed contracts;

• Collaborate with our marketing team to grow member and client awareness of Humentum services.

Core Competencies

• Knowledge of eLearning types, systems and processes

• Creative and proven business-to-business networking and account management skills with a drive to deliver impact for a growing portfolio of clients, while generating revenue for Humentum;

• Experience building relationships with, and influencing client decision-makers;

• Proven ability to nurture client, stakeholder and membership networks through the use of social media and other platforms;

• Client-centric bid and proposal development skills, including problem analysis, solution design and delivery;

• Disciplined project management skills to deliver high impact client solutions;

• Highly motivated, energetic, organized, positive and inspiring approach to work—in a 100% globally distributed (virtual) team and organization.

Job Related Information

• This position is a 100% home-based position. You must possess both the proven experience and the home office environment to thrive in this environment: flexible attitude, self-starter mindset, reliable connection to high-speed internet, appropriate home-office setting for leading and participating in virtual meetings with video enabled.

• Ability to travel up to 20% as needed, including internationally.

Equal Opportunities Statement

Humentum is an equal opportunity, affirmative action employer.

Total Rewards

Compensation for this role is as set out in Humentum’s Total Rewards policy. The role is grade D. The starting salary will be set at step 1 of the grade, paid either on the US scale for US-based staff or global scale for all other locations. All benefits are paid as per the policy. More details are found here

Qualifications

• Experience with online learning solutions – essential

• Sales or customer account management experience in professional services, training including demonstrated year-on-year growth in sales performance against targets- essential; – essential

• Professional level of proficiency in English – essential

• Working knowledge of Salesforce CRM software or equivalent

• Proven relationship management experience with non-profit clients and/or other bi-lateral or foundation donor programs – highly desirable;

• Ability to work in French, Spanish or Portuguese – desirable;

• Strong professional networks in the global development and humanitarian community – helpful;