Case Management Data Officer (MiMOSA)

Position Title: Case Management Data Officer (MiMOSA)

Duty Station: Cairo, Egypt

Classification: Professional Staff, Grade P2

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 13 October 2020

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates

2. Candidates from the following non-represented member states:

Antigua and Barbuda; Botswana; Cabo Verde; Comoros; Cook Islands; Cuba; Djibouti; Fiji; Gabon; Grenada; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Luxembourg; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

Through its presence in North Africa, the IOM Regional Office for the Middle East and North Africa provides technical support, advisory and oversight to IOM offices and partners across the region on issues related to migration management, and the protection and assistance to migrants and displaced populations.

In the context of IOM’s Migrant Protection and Assistance (MPA) information management strategy, IOM’s global information management systems are being upgraded and expanded to ensure that all individuals assisted have their cases systematically stored and managed through a centralized, standardized system which allows unique cases to be tracked across different countries and access points. The upgrade will improve operational efficiency and the data produced will be used to develop the evidence base on migration and vulnerability and provide valuable insight into IOM’s programming.

The systems expansion will include the development of a low-connectivity, mobile application to reach challenging operational contexts, including Migration Resource and Response Mechanisms (MRRM), detention facilities, border points, and other difficult field locations. The expanded systems will also include processes to improve the assistance workflow and monitoring of the return and reintegration experiences and outcomes of returnees, as well as the assistance provided to all migrants in vulnerable situations assisted by IOM. In addition, COVID-19 created new challenges in outreach and information provision, registration and assistance to migrants hence further expansion is envisaged with digitalizing these processes and making remote case management work possible for both IOM staff and State/non-state partners.

In addition to this, IOM is working to improve migration management and build the knowledge base on migration flows to inform evidence-based advocacy and policy and research. IOM’s Displacement Tracking Matrix (DTM) is a unique tool that allows IOM to collect data on migration flows. In the context of COVID-19 this tool is being used to track and monitor the impact COVID-19 is having on mobility across the Middle East and North Africa.

Under the overall supervision of the Senior Regional Thematic Specialist for MPA, and the direct supervision of the Regional Programme Coordinators, and in close coordination with the Policy, Data and Research unit, and in close collaboration with the Regional IT Officer at RO Cairo, and the MPA Information Management Officer at IOM Headquarters (HQ), the successful candidate will support the roll-out, and compliance of IOM’s global case management system Migrant Management Operational System Application (MiMOSA), as well as new self-registration, referral, and remote case management modules across IOM’s offices in the Middle East and North Africa, assist in the strengthening of geoportals to showcase IOM’s MPA work complementary to DTM work, and support the establishment of data collection systems on monitoring and evaluation. Focus will be given to the collection and analysis of case management data related to Assisted Voluntary Return and Reintegration (AVRR) and migrant protection case management including Counter-Trafficking (CT) data.

Core Functions / Responsibilities:

1. Provide remote and on-site support to country offices (CO) in the Middle East and North Africa to facilitate the smooth transition to IOM’s case management systems (MiMOSA) for all migrant protection and assistance activities.

2. Support the roll-out of an online referral and remote case management system, to allow self-registration by migrants, and digitally referring cases to and from IOM, and contribute to the development of standard operating procedures for IOM and its partners.

3. Contribute to the development of information and knowledge products on migrant assistance and protection based on internal and external needs and requirements. Assist colleagues working on research publications by providing inputs, technical guidance and required information.

4. Train and provide technical guidance and support to IOM field missions in MPA information management (reporting) to help build the capacity of CO staff in MiMOSA reporting. Monitor MiMOSA use and provide timely preliminary analysis.

5. Develop ad hoc mobility data collection reports for the regional office considering other sources of data that may support a broad overview (DTM, MPA, external) and liaise with the Geographic Information System (GIS) team for support.

6. Participate and liaise with HQ and COs in the review of the functionality and upgrades for IOM’s case management systems (MiMOSA) and provide content for the development of functional requirements, based on users’ feedback and programmatic needs.

7. Contribute inputs for the development and updating of standard operating procedures, policies, capacity-building material, and user guidance to assist in strengthening MPA activities and MiMOSA usage for the MENA region. Check the application of IOM’s Data Protection Principles, Data Governance Policy, and other relevant ethical and operational guidelines, and bring non-compliance issues to the attention of the supervisor.

8. Assist in designing structured MiMOSA data reports relating to voluntary return, reintegration, vulnerabilities and monitoring at country and regional levels and DTM reports.

9. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Economics, Law, Political or Social Sciences, Computer Science, Information Management, or a related field from an accredited academic institution with two years of relevant professional experience; or

• University degree in the above fields with four years of relevant professional experience.

Experience

• Experience in understanding and documenting business process and user needs for the development of applications/databases/Management Information Systems (MIS)/user interfaces/etc.;

• Experience in designing and delivering training, as well as developing user guidance and standard operating procedures;

• Experience working with SSRS and/or Power BI an advantage;

• Experience with IOM enterprise systems, including MiMOSA, and other tools is an advantage;

• Experience working on return and reintegration, protection and assistance of vulnerable migrants, or related programming;

• Experience in managing and coordinating project/programme delivery, preferably with activities in multiple countries.

Skills

• Strong knowledge and understanding of computerized information systems/databases.

Languages

IOM’s official languages are English, French, and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of French, Spanish and/or Arabic is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database

(https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.