Manager, Tech & Business Operations

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 92 million registered learners as of Sept. 30, 2021. Coursera partners with over 250 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021.

Coursera is looking for a Manager for a Technology & Operations team to assist in the day-to-day operations of a Content and Credentials Team. Content & Credentials is responsible for bringing on new partners and new content to the Coursera platform. As a Manager, Technology & Operations, you will lead a team of Operations Specialists and Data Analysts. You are a hand-on leader who ensures data integrity and reporting accuracy. You’re able to lead multiple operational projects and solve complex problems through improved processes.  We are looking for a leader, with strong team-building, and creative instincts, and the ability to navigate the fast-paced ambiguity of a startup environment.

Responsibilities

• Lead a team of Operations specialists and Data Analysts
• Focus on improving processes and solving team’s pain points
• Align a broad set of cross-functional teams (Finance, Product, Design, Marketing, Engineering, Business, Legal, etc.) to ensure improved efficiency and quicker / consistent content launches and reporting
• Collaborate with cross-functional teams to execute key internal initiatives

Basic Qualifications

• 7+ years experience working in an operations role
• 3+ years people management experience
• 3+ years of Salesforce experience focused on dashboards, reporting and collecting requirements to improve the flow of Salesforce

Preferred Qualifications

• Exceptional communication: Ability to quickly distill complicated topics into clear, concise narratives and artifacts (e.g. documents, presentations) that facilitate discussion and alignment across internal and external stakeholders
• Strong analytical mindset: Ability to solve problems, independently introducing clarity, and solutions
• Superb project management: Ability to organize, manage, and deliver on multiple projects concurrently in a fast-paced environment; strong work ethic and a willingness to roll up your sleeves and do whatever needs to be done.
• Confidence navigating ambiguity: Ability to navigate competing demands in a fast-paced environment, aligning with stakeholders on priorities, objectives, and timelines in an organized manner
• Demonstrated ability to gather requirements, identify pain points and propose solutions

If this opportunity interests you, you might like these courses on Coursera:

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected].

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