Consultancy: Product Technical Assistant, 11.5 months – DOC (DSS), NYHQ – Requisition# 535062

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

The Digital Strategy Section (DSS) within the Division of Communication comprises Web Editorial, Social Media News and Campaigns, Digital Governance and Platforms teams working together to create compelling public-facing content and to provide digital services within the organization. Through multiple platforms and in multiple languages, the Digital Strategy Section draws attention to the many facets of UNICEF’s work, encouraging public support, participation and action, as well as ensuring greater transparency and accountability. Web stories, blog posts, photo essays, Facebook posts, Twitter campaigns, and videos for distribution via UNICEF.org, UNICEF Connect, YouTube, news media and other outlets and platforms are all a part of our digital storytelling.

The Digital Strategy Section is also responsible for the build, management and maintenance of global website properties, as well as providing support to Country and Regional (field) Offices to maximize their use of global web platforms in their communications activities. This role is instrumental in ensuring our large and globally distributed user base has access to web platforms, and is supported to use these platforms to publish high quality content that is critical to their communications work.

How can you make a difference?

The unicef.org platform stands for the web ecosystem of public-facing, communication websites, built on the common underlying infrastructure and powered by the Drupal Content Management System (CMS), with the main function to enable authoring, publishing and delivering content to targeted audiences.  

DSS is looking for skilled product technical assistant to provide support in: managing the platform’s technical and functional aspects, content migration from the UNICEF legacy CMS to Drupal, integration with the 3^rd party services, and technical management of the supporting tools and services in place to ensure platforms testing and quality assurance.

Expected results: (measurable results)

 The product technical assistant will:

• Troubleshoot the Drupal platform and support the platform users
• Draft, groom and validate Drupal related bugs and stories
• Manage 3^rd party tools and services for maintaining platform quality assurance standards
• Perform the platform testing, and update the platform functional documentation
• Support migration of legacy OpenText/RedDot pages into Drupal CMS

 Description of the assignment

 The product technical assistant will perform the following activities:

• Lead in providing level 3 support by troubleshooting functional and content related Drupal CMS issues
• Assist in drafting, grooming, and validating stories and bugs
• Provide testing support in user acceptance and quality assurance processes
• Support the process of migration of the legacy CMS pages to new global Drupal platform
• Assist in documenting functional aspects of the Drupal platform
• Act as a technical manager of the 3rd party tools and services in place to support platform’s quality standards
• Assist in testing and validating 3rd party service integration with the unicef.org platform following the UNICEF standards on accessibility, usability, browser support, security, privacy and performance
• Perform front-end development, which may include, but is not limited to, development in: HTML, JavaScript, jQuery, CSS, and media queries
• Perform other duties as may be assigned

Estimated Start date: 4 November 2020

Estimated End date: 19 October 2021

Duty station: UNICEF NYHQ

 

Deliverables	Duration (Estimated # of days)	Deadline
Drupal platform troubleshooted, platform users supported	Ongoing: 25%	2021
Drupal related bugs and stories drafted, groomed and validated	Ongoing: 25%	2021
3rd party tools and services for maintaining platform quality assurance standards managed	Ongoing: 25%	2021
Platform regularly tested; functional documentation updated	Ongoing: 20%	2021
Pages in legacy OpenText/RedDot platform successfully migrated to Drupal CMS.	Ongoing: 5%	2021
total	11.5 Months

 

To qualify as an advocate for every child you will have¦

A professional and educational background or related to project management including:

• Bachelors or Engineering Degree in Computer Science, Software Engineering is the minimum requirement. 
• At least two years of professional experience in technical management and support of the Drupal based websites.
• At least one year of professional experience in managing and developing Open Text/RedDot platform highly preferred.

Extensive knowledge and experience in the domain of web and Drupal CMS including:

• Expert knowledge of the Drupal CMS architecture and functionality
• Strong HTML, JavaScript and CSS skills
• Demonstrated technical understanding in one or more of the following areas: PHP development, application lifecycle management, continuous delivery, DevOps, and web application operations

The ability to work in a global, international environment, including:

• Possess strong organizational and detail-oriented skills
• Proven ability to deliver under tight deadlines
• Proven ability to work as part of a team
• Work experience in a non-profit organization is a plus
• Fluency in English is required. Knowledge of another UN official language a plus.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

View our functional competency framework at:

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4. At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.

Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.