MIS Officers

About GOAL

GOAL an International Humanitarian Organisation is an international emergency and development NGO dedicated to alleviating the suffering of the poorest and most vulnerable. GOAL was established in 1977 and is currently operational in 13 countries world-wide.

GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.

GOAL has been contributing to the urban refugee responses in Turkey since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.

Overview of the GOAL Turkey Program

Currently, GOAL Turkey has two active programs (ECHO funded LINK and BPRM funded GREEN). LINK program targets refugees from nomadic / semi-nomadic backgrounds and those engaged in seasonal agricultural labor. On the other hand, LINK program has been designed to address and mitigate protection concerns of the vulnerable/marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities, and Individual Protection Assistance (IPA) services to enable highly vulnerable refugees to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. Green program aims to improve socioeconomic inclusion, resilience and self-sufficiency of highly vulnerable/excluded women and girls from host and refugee communities (Syrians as well as those living in program locations under the international protection regulation) including nomadic communities and seasonal agriculture workers from both communities through integrated and market driven livelihood opportunities and protection services, including language courses and vocational skills training on greenhouse production and agriculture; case management (CM)/coaching services, establishment of a women cooperative, protection outreach, information provision and awareness raising; and provision of special needs and individual protection assistance services.

Job purpose:

The primary responsibility of the MIS Officer is to support the MEAL Manager in ensuring that all MEAL/Program activities data are collected, cleaned, analysed, and reported in a timely manner.

General Functions of the role

• Contribute to forums, coordination and working groups meetings, as agreed upon with the line manager.
• At all times, be up to date on his/her knowledge on MIS system, procedures, relevant MIS technologies and tools.
• Ensure adherence with GOAL’s code of conducts and other internal policies i.e. on confidentiality, safeguarding, equality, diversity, and inclusion including the GOAL’s commitments to the protection from sexual exploitation and abuse (PSEA).
• Work with supervisors and peers in harmony to ensure all activity data are recorded, cleaned, analysed and ready to report.
• Participate in one to one performance development reviews/appraisals and contribute to the identification of own development needs.
• Ensure full compliance with the GOAL’s health and safety policy and all locally agreed safe methods of work.
• Contribute to the development/revising of SOPs and guidelines for Turkey Programme MIS system.

Key Responsibilities and Duties

Working under direct supervision of MEAL Manager:

• Contribute to the development of the MIS system for the country program.
• Contribute to the deployment of new data collection tools as required (surveys, questionnaires, pre-posts, PDMs, KAPs, satisfaction surveys. etc…) which are needed to assess program progress and measuring achievements of indicators.
• Contribute to build the capacity of the MEAL department particularly in the MIS related subjects.
• Provide technical MIS support/inductions to GOAL Program and implementing partners when relevant.
• Travel to all areas of work when needed to ensure program team are recording the relevant information in the MIS system.
• Contribute to capturing and reflection of lessons learned on GOAL Turkey database.
• Work with the MEAL Manager to ensure MEAL Management Information Systems (CommCare + Power BI) are used for all MEAL and Program activities.
• Contribute towards all MEAL reports (internal and external reporting) including needs assessments, quarterly, monthly, Bi-weekly, weekly reports, etc.
• Ensure compliance for all participants and beneficiaries of the Turkey Program in terms of data privacy, informed and signed consent and data protection.
• Ensure all relevant information collected according to specified mean of verifications in a timely manner.

Other Duties

The post holder may be requested to undertake other activities and duties as mutually agreed with the MEAL Manager. This Job Description is intended as a guide to the position and is subject to change at GOAL’s discretion.

Requirements (essential)

• A minimum of bachelor’s degree in a related field.
• A minimum of two years’ working experience with I/NGOs.
• Advanced experience in Microsoft Office.
• Excellent verbal and written communication skills (English and Arabic or Turkish).
• Good analytical skills, attention to details, and critical thinking ability.
• Commitment to humanitarian principles and values.
• Good communication, interpersonal and motivational skills.
• Experience in designing applications/forms with ODK-based digital data collection software especially CommCare (or other software e.g. SurveyCTO, Survey 123, ODK, iFormBuilder, Kobo, etc.)
• Experience in Business intelligence applications (example: PowerBi, Tableau… etc).
• Knowledge of Sphere and Core Humanitarian Standards.

Requirements (desired)

• Proficiency in Arabic and Turkish is an advantage.

• Demonstrated ability to anticipate delays and bottlenecks, analyse risk and pre-emptively manage it.

• Commitment to capacity building.

• Good team player, flexible and capable of working with a multinational country team, and capable of working under pressure.

• Confident and skilled in presentation and facilitation, proven record in provision of trainings a plus.

• Knowledge of statistical software packages, such as SPSS, Stata and/or R preferred.

GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organization without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.