Consultancy (11.5 months): Individual Giving Fundraising Systems Product Manager, Individual Giving Team, Division of Private Fundraising and Partnerships (PFP)

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

The Individual Giving (IG) team in the Division of Private Fundraising and Partnerships (PFP), based in Geneva provides global support to over 50 fundraising National Committees (Natcoms) and Country Offices (COs). A key part of any fundraising operation is to be able to provide cutting edge systems that allow UNICEF to serve, manage and understand its supporters. Key technologies are donor management systems (CRM based) and payment providers in order to maximize and optimize fundraising performance to allow UNICEF to help the world’s most in-need children.

As UNICEF embarks on an intense period of IG product development, alignment and co-ordination with markets / internal stakeholders is essential to ensure that platforms and products are fit for purpose, optimized for fundraising and compliant to data security policies and procedures.

How can you make a difference?

The Individual Giving (IG) fundraising systems product manager will lead the development of IG fundraising systems from the global UNICEF business perspective. IG fundraising systems include the following:

1. Individual giving fundraising CRM systems.
2. Global payment solutions
3. Channel based fundraising technology solutions (such as Face to Face platforms, mobile solutions including app development and Telephony systems)  

The consultant will be responsible for defining and articulating features and functionality required to improve IG fundraising performance to relevant technical resources, and supporting the design, development and implementation of new technology through their various life stages.

MAIN TASKS:

The Individual Giving (IG) fundraising systems product manager will deliver the following tasks:

• Act as an individual giving fundraising systems product manager for a global CRM solution, ensuring market requirements for features / functionality are prioritized and implemented to schedule.
• Gathers requirements for IG fundraising systems (including CRM, digital donation and global payment platforms) through detailed consultation with fundraising markets by organizing and facilitating workshops to understand market needs.
• Gathers / categorizes requirements that apply globally (core products) and those that are market specific (localizations) ensuring that core and local solutions are compatible.
• Works internally with Information and Communication Technology Division (ICTD) plus other stakeholders and externally with market suppliers, recommending the strategic direction for IG based products with the goal of increasing IG fundraising performance.
• Manages the articulation of user stories in an agile development methodology and contributes to the technical design of workable solutions.
• Support the individual giving digital delivery team in providing a global payments solution for markets.
• Input into the continued development and global rollout of the global giving online donation platform.
• Manages the user acceptance testing (UAT) process and documents bugs, issues, change requests into iterative development cycles.
• Supports markets during and after implementation of new systems.
• Escalates influential / impactful decisions to Digital Delivery Manager, Chief of Individual Giving where appropriate.
• Ensures that developed systems comply with data privacy and security policies (such as GDPR, PCI-DSS etc.)
• Monitor and evaluate new technological opportunities for potential tests and adoption by UNICEF.

DELIVERABLES:

• Effective development and management of IG System products.
• Adoption of new IG systems for at least 5 markets in 2021, including CRM, digital donation and payments systems, leading to improved IG fundraising performance.
• The creation, and adoption of an IG systems community among global fundraising CRM staff.
• Application of strategic influence to fundraising CRM and related technology choices made within UNICEF
• Application of a ‘digital first’ culture in IG fundraising processes.

ESTIMATED DURATION OF THE CONTRACT AND PROPOSAL

11.5 months, tentatively starting on 14 December 2020.

REPORTING TO 

Individual Giving Fundraising Manager (Digital Delivery), PFP

WORKPLACE

Home based (preferably in Europe) with occasional travel when situation allows.

To qualify as an advocate for every child you will have…

Education:

A first level university degree in information technology, database management, systems development or similar field is strongly preferred

Experience:

• Minimum of 5 years of professional work experience in CRM system implementations and operational management, especially in the context of individual giving fundraising is required.
• Experience in Salesforce and / or Donor Perfect is highly desirable.
• Experience in Fundraising, especially individual giving, along with transaction / income processing strongly preferred.
• Knowledge of common fundraising data analysis, reporting techniques and metrics is desirable.
• Good knowledge of payment/ banking systems, cultures and processes is highly desirable.
• Excellent project management experience Applicants must demonstrate prior experience of managing similar large scale projects.
• Strong analytical skills and ability to problem-solve is required.
• Experience of general data management processes (migration / integrations etc)
• Strong communications skills and ability to form good working relationships with stakeholders.

Language:

Fluency in English is required. Proficiency in other UN languages will be considered as an advantage.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

View our competency framework at

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

Remarks: Please indicate your ability, availability and gross daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable).  Applications submitted without a daily/monthly rate will not be considered. Also, please mention the earliest date you can start.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.