Matron – Safe Shelters

Organizational Context:

Jesuit Refugee Service is an international Catholic organization, with a mission to accompany, serve and defend the rights of refugees and forcibly displaced people. JRS has a priority to work wherever the needs of displaced people are urgent and unattended by others, and offers a human service to refugees and the communities through a wide range of rehabilitation and relief activities, many of which center around formal and informal education needs.

Job Purpose

This is a position based in Kakuma Refugee Camp. The holder will be under the direct supervision of the JRS Safe Shelters Coordinator and takes responsibility for managing the operation of the JRS safe shelters. She will be actively involved in planning, monitoring, implementation and evaluation of the Safe shelter activities and takes responsibility and attention to individual beneficiaries’ concerns.

Key Duties and Responsibilities:

• Work closely with the JRS Safe Shelter Coordinator and the Supervisor on managing the daily operation of the Safe Haven and ensure that clients’ needs are met
• Ensure safety of clients and to immediately report safety violations to security forces and Safe Shelter Coordinator
• Offer caring presence to the women and children who reside in Safe shelters
• Attend to individual needs of each client and organize group activities
• Ensure proper supervision and monitoring of the Safe shelter during night hours and day hours depending on duty
• keep records and ensure confidentiality of all work carried out in the program including ensuring that admission and discharge forms are collected and filed before a client is admitted or released by referring agencies, maintaining client files and writing daily handover reports
• Liaise with referring agencies, following up of the client’s cases, recording and reporting visits of referring agencies to beneficiaries and attend SGBV and other inter-agency meetings as required
• Attend weekly Supervisors’ meetings for reporting and communication when requested
• Assist in preparing and submitting weekly, monthly, mid-year and annual reports and other reports related to Safe Haven as required
• Ensuring cleanliness of the residence and allocating duties to the beneficiaries with specific emphasis on hygiene among the safe haven resident.
• Keep clients records and ensure confidentiality of all work carried out including writing regular case updates for each client and recording daily handover reports
• Assess the medical needs of clients, ensure timely medical attention in cases of medical emergencies and to inform other Safe Shelter Matron and the Supervisor about any medical issues that should be followed up and facilitate access to medical care for Safe Shelter clients in the company of security officers.
• Provide individual and group psychosocial support to the residents and recommend counselling cases to the Safe Haven counsellor.
• Conduct conflict management and resolution among clients as needed and report when cases are unresolved and need attention of Safe Shelters Manager
• To carry out other duties that may be assigned by the Safe Shelters Manager

Skills and Qualifications:

• Diploma/certificate qualification in a related field e.g. nursing, aid, teaching,social work, art/play therapy community development, child protection or related field and at least two years practical working experience preferably in a hospital, safe houses, or school
• Experience as a nurse-aid will be an added advantage
• Proven experience in managing people/teams.
• Experience in working in the field of SGBV, women empowerment and child protection
• Demonstrated experience and commitment to working with marginalized and vulnerable communities and ability to work in an environment of relief emergency operation
• Strong and practical skills in peace building and conflict resolution
• Good knowledge of MS word/Office.
• Excellent oral and written Kiswahili and English. Knowledge of another language in the camp such as French will be an added advantage
• Ability to build effective partnership and collaborate with other team members.
• Ability to work sensitively with vulnerable and refugee population of different ethnic background

Personal Qualities:

• Patience, perseverance and ability to work in stressful environment
• Proactive and self-motivated
• Ability to mentor young people
• Be able to endure basic living and working conditions for a duration of time
• Be able to take initiatives and work without supervision
• Be open minded, have self-respect, respect the beneficiaries and the community with whom JRS works
• Adhere to the internal rules especially time for work, JRS Staff Code of Conduct and security rules.
• Keep clients records and ensure confidentiality of all work carried out including writing regular case updates for each client and recording daily handover reports.
• Assess the medical needs of clients, ensure timely medical attention in cases of medical emergencies and to inform other Safe Haven Matron and the Supervisor about any medical issues that should be followed up and facilitate access to medical care for Safe Haven clients in the company of security officers.
• Provide individual and group psychosocial support to the residents and recommend counselling cases to the Safe Haven counselor.
• Conduct conflict management and resolution among clients as needed and report when cases are unresolved and need attention of Safe haven coordinator.
• Carry out other duties that may be assigned by the Safe Haven Coordinator.

Skills and Qualifications:

• Diploma/certificate qualification in a related field e.g. nursing, aid, social work, art/play therapy community development, child protection or related field and at least two years practical working experience preferably in a hospital, safe houses, or school
• Experience as a nurse-aid will be an added advantage
• Proven experience in managing people/teams
• Experience in working in the field of SGBV, women empowerment and child protection
• Demonstrated experience and commitment to working with marginalized and vulnerable communities and ability to work in an environment of relief emergency operation
• Strong and practical skills in peace building and conflict resolution
• Good knowledge of MS word/Office
• Excellent oral and written Kiswahili and English. Knowledge of another language in the camp such as French will be an added advantage
• Ability to build effective partnership and collaborate with other team members
• Ability to work sensitively with vulnerable and refugee population of different ethnic background

Personal Qualities:

• Patience, perseverance and ability to work in stressful environment
• Proactive and self-motivated
• Ability to mentor young people
• Be able to endure basic living and working conditions for a duration of time
• Be able to take initiatives and work without supervision
• Be open minded, have self-respect , respect the beneficiaries and the community with whom JRS works
• Adhere to the internal rules especially time for work, JRS Staff Code of Conduct and security rules