Product Manager (SCRUM Master)

About Vera

Vera Solutions is a social enterprise and certified B Corporation building cloud and mobile applications for social impact organizations worldwide. Our clients — more than 300 organizations in over 70 countries — include major iNGOs and grant-making organizations, social enterprises, and community-based organizations.

Position Overview

As the SCRUM Master, you’ll be part of the Product team, working closely with internal stakeholders to plan and manage product releases in a timely manner. You may be required to participate in product backlog creation.

Primary Responsibilities

• Lead the scrum team in using Agile methodology and scrum practices
• Helping the product owner and development team to achieve product releases in a timely manner
• Work with product owners to handle backlogs and new requests
• Lead the scrum and development team in planning and facilitating sprint development
• Identify and remove impediments and coach the scrum team on removing impediments
• Resolve conflicts and remove obstacles that occur
• Help the scrum team achieve higher levels of scrum maturity
• Support the product owner and provide education where needed
• Manage each project’s scope and timeline
• Coordinate backlog development, grooming, sprint reviews, retrospective meetings, daily stand-ups and other sprint ceremonies
• Coach team members in Agile frameworks
• Facilitate internal communication and effective collaboration
• Ensure deliverables are up to quality standards at the end of each sprint
• Help build a productive environment where team members ‘own’ the product and enjoy working on it

Qualifications and Experience

Essential

• 2-4 years of prior experience in a on a scrum team, particularly in implementing cloud and/or mobile solutions
• Ability to analyze and think quickly and to resolve conflict
• Knowledgeable in techniques to fill in gaps in the scrum
• Ability to determine what is scrum and what is not
• Experience with successful Agile techniques
• Ability to work with and lead a team
• Strong communication, interpersonal and mentoring skills
• Ability to adapt to a changing environment
• Self-motivation and ability to stay focused in the middle of distraction
• Advanced degree with preference to the technical courses in relevant fields
• Demonstrated problem-solving skills and ability to troubleshoot in a structured way
• Exceptional written & verbal communication skills used to draft technical documentation, translate challenging concepts into simple, yet accurate terms, and collaborate effectively and professionally with internal and external stakeholders
• Enthusiasm for working in a small, dynamic, international environment, often collaborating with colleagues cross-team and cross-hub
• Ability to carry tasks forward independently or collaboratively with the reporting team.
• Meticulousness, punctuality, and outstanding attention to detail

Preferred

• Significant experience working with CRM and other data management tools/platforms, particularly Salesforce
• 2+ years of working in technology industry
• 2+ years working on the Salesforce Lightning Platform
• Proficient in the use of G-Suite applications or other common cloud-based software (i.e. Dropbox, Box, etc.)
• Awareness of core social sector concepts such as Grant Management, Impact Measurement, Fundraising etc.
• Demonstrated interest in working with social sector clients or experience in a social sector organisation