Flying IT – Installation Technicien

This position is based in the field, traveling from mission to mission.

4 Open Vacancies

Context & Mission

The FiWi project will take place in all MSF Operational Center Geneva missions around the world, including Africa, the Middle East, Asia and Central America. This role will consist of consecutive field missions between field sites.

The FIWI project has two main objectives:

• Migrate and modernize the IT infrastructure of MSF sites by installing a new specially designed kit (mini DataCenter).
• Migrate and modernize workstations from Windows 7 to Windows 10 by integrating new security elements

The mission of the Field IT Installation Technician in the FiWi project consists of:

• Deploy the kits in the locations chosen by the project.
• Migrate all attached workstations to Windows 10.
• Training the local team to ensure their autonomy in dealing with first level issues.

Responsibilities

Preparation, coordination

• Analyze the existing system and identify all the needs of the mission
• Prepare the order for equipment and ensure its is in the mission before starting the mission.
• Coordinate with the in-country coordination all internal movements, logistics and availability on site.
• Prepare travel (ToR, Visa, transport)

Deployment, Monitoring, Reporting

• With the local IS officer, migrate the existing infrastructure of targeted missions to the new FIWI infrastructure,
• With the local IS officer, migrate mission workstations to Windows 10.
• Migrate applications from laptops to the FiWi infrastructure.
• Write a visit report to specify the actions carried out and suggestions for improvement.

Support

• Provide second and third level support to IS Officers on missions deployed for a period between 3 and 6 months.
• Ensure that Field Reference Documents are distributed and applied.
• Report anomalies to the project for correction and suggestions for improvement

Infrastructure and equipment

• Monitor the proper functioning of systems and networks infrastructures and the management of the computer equipment park (servers, active network equipment, client workstations and peripherals).
• Prepare user workstations for the MSF-OCG (hardware & software) standard, including Windows images, application packaging, functional and security update packages.

Policy, Procedures, Standards

• Ensure the dissemination and application of policies and procedures to those concerned

Training, Recruitment, Briefings

• Organize and provide training for actors on missions, in particular the IS officer, coordinator and logistics manager.
• Train newcomers in a similar position

Education

• University level, engineering or computer science degree, or equivalent.

Experience

• Field installation and IT support.
• Windows workstation management.
• Windows system administration.
• NGO field activities

Competencies

• Windows Server and virtual machines administration, knowledge of SCCM is a plus.
• Network management. knowledge of Fortinet is an advantage.
• Windows workstation management. experience with the migration from Windows 7 to 10 is an advantage.

Languages

• French or English.
• Spanish and Arabic would be an advantage

Interpersonal skills

• Works well under pressure and in harsh and sometimes dangerous environments with a humanitarian motivation,
• Customer focus, Methodical, analytical mind,
• A team player and a mentor,
• Keen to travel,
• Adaptation and respect for cultural differences.

Terms of Employment

• Field-based position (various missions) with visits to HQ in Geneva.
• Practical working conditions while in the field are as per the MSF OCG volunteer handbook.
• Fixed-term and full-time contract (18 months, 100%).
• Starting date: 1^st March, 2021
• Gross monthly salary: CHF 5’500.- (based on a 100% position)
• Social Benefits: Health insurance and living costs in the countries of intervention and at HQ, paid according to internal regulations