Area Director – Austin Service Center

General Management

• Conduct all activities with a commitment to the RST mission and strategic plan; focus efforts to inspire a client-centered approach to quality service delivery and operational excellence; uphold all RST policies and procedures.
• Coordinate and manage the daily operations of the office to ensure compliance with all contracts and agreements associated with their specific office, including the monitoring of case files; be ultimately responsible for program execution and service delivery.
• Supervise the activities of all programs to guarantee the completion of service delivery and achieving programmatic outcomes across all grants.
• Create a positive, safe, and productive work environment for all staff; ensure staff time is managed in-line with job description and duties; coordinate PTO requests, day-to-day activity scheduling, and ensure staff are working within budgetary limitations (ensure part-time staff work specified hours and non-exempt staff do not incur overtime).

Financial Management

• Oversee the expenditure of interpretation, contractor, client services, and other budgets or line items.
• Safeguard RST finances through implementation of RST internal controls and policies; ensure check or funding requests meet accounting and program standards and are submitted in a timely basis.
• Carefully manage cash and cash equivalent accounts (petty cash, bus passes, gift cards) in accordance with accounting policies and controls; ensure that cash accounts are reconciled on a monthly basis.
• Prioritize the collection of required matching contributions to applicable program budgets; ensure matching contribution goals are achieved; supervise the fulfillment of other targets such as slot allocation for the Matching Grant program.

Program Management and Compliance

• Responsible for the local execution and adherence to program requirements for a very large grant/program portfolio.
• Track and monitor grant performance measures, outputs, and expected outcomes; ensure all program goals are met.
• Review and audit case files for compliance on a monthly basis; prevent compliance issues through consistent monitoring, follow-up training, and staff performance reviews and coaching.
• Oversee production of grant reporting for each program; make certain reporting and other requests for information are submitted on time, complete, and of high quality.

External relations

• Serve as the face of RST in central Texas, maintaining a positive public perception of the agency.
• Provide knowledgeable, confident messaging at area meetings and through public speaking opportunities
• Coordinate media requests and other public relations activities with the Admin office; will serve as local spokesperson for approved media events.
• Maintain a good working relationship with other service providers and community partners in the area; create new and grow existing partnerships for the benefit of RST clients and services and lead community consultation efforts.
• Ensure that external communications including RST marketing materials, messages, correspondence, and other materials are consistent and follow branding guidelines.
• Collaborate with the Development Director and development team to create fundraising strategy for local office; participate in and assist in the coordination of fundraising activities; assist in creating, engaging, and managing local donor base.
• Serve as an advocate for RST to educate businesses, faith-based communities and government entities regarding agency and client needs.

Human Resources

• Recruit and train staff; ensure that all staff are properly onboarded, welcomed, and supported to include comprehensive training and orientation for position; oversee hiring process per agency HR policies.
• Monitor expense reports and timesheets for staff and other contractors, ensuring they are received in the Finance Department on a timely basis.
• Ensure completion of HR reporting, performance reviews, and other paperwork.
• Maintain open and direct communications with all staff; ensure staff issues and concerns are properly and promptly resolved. Cultivate staff for professional development, retention, and personal growth, ensuring ongoing support in their respective positions.

• Administer Paycom HR portal for staff and supervisors; maintain up-to-date records in Paycom including PTO approvals and time cards

• QUALIFICATIONS:

• Bachelor’s degree required, Master’s degree in nonprofit management, business administration, Social Work, or related field desired; preference will be given to candidates with related experience in nonprofit management or business administration.

• A minimum of 5 years management experience.

• Experience with management and reporting of federal grants preferred.

• Must have excellent communication skills both verbal and written; high English language proficiency required.

• Experience working with diverse, vulnerable populations and refugee service or victim service provider programs desired.
• Must be flexible, capable of working independently under pressure with deadlines and managing multiple priorities.
• Computer proficient including an intermediate/advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Must have reliable transportation and maintain valid driver’s license and insurance coverage for vehicle.
• Ability to travel occasionally for statewide RST meetings and gatherings