Consultancy (11.5 months, remotely): Instructional Design and e-Learning, PRIME, Division of Private Fundraising and Partnerships (PFP)

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

UNICEF’s Division of Private Fundraising and Partnerships (PFP) works with the private sector through UNICEF National Committees, country offices and HQ divisions to expand strategic engagement with the private sector and advocate for child rights. As UNICEF shifts into a more agile organization able to deliver on ambitious targets outlined in its Impact Plan, there is a strong need to invest in building the capacity of staff (global, regional, country office and National Committees).

To help address this need, PFP holds a number of thematic, regional and global knowledge sharing events. Content from these events are repackaged into different knowledge products as part of PFP’s end-to-end knowledge management framework. One form of repackaging is the conversion of content into e-learning courses which allow colleagues to upskill themselves in a self-paced manner. To date, PFP, under the leadership of the PRIME Section, has launched more than a dozen e-courses housed in a dedicated channel on ‘Private Sector Fundraising and Partnerships’ housed in its Learning Management System called Agora.

This year, as PFP enters the last year of its Impact Plan implementation, and as it prepares for the new 4-year UNICEF Strategic Plan, there is a need for enhanced capacity building initiatives on PFP’s strategic priorities repackaged into e-learning and other interactive formats. There is also a need to update existing courses and improve the e-learning channel to ensure better user experience.

How can you make a difference?

This consultant will support the PRIME team in capturing key knowledge sharing sessions including the Virtual Skill Share 2021, as well as key content from strategic initiatives, and converting these into interactive knowledge products such as e-learning modules/packages and interactive videos. The consultant will also lead the management of the PFP e-learning channel on ‘Private Sector Fundraising and Partnerships’.

MAIN TASKS

The consultant will report to the PFP Knowledge Management Manager and will work closely with technical specialists who will act as subject matter experts providing guidance on key content to be repackaged. Specifically, he/she will have the following responsibilities:

1.   Develop and launch e-learning courses as agreed with the Knowledge Management Manager. This includes:

1.1  Helping formulate course overviews and learning objectives of e-courses together with the technical specialists.

1.2  Gathering all existing content types, analyse how these can form an e-learning module, identify gaps, and address these through discussions with the technical specialists.

1.3  Proposing the e-learning course structure and have these validated and approved by the technical specialists.

1.4  Performing the necessary storyboarding, indicating interactive elements where needed and appropriate, gathering feedback from session leads/subject matter experts and revising storyboards based on feedback.

1.5  Converting the storyboards into e-learning format primarily using the RISE authoring tool that will be provided by UNICEF. 

1.6  Validating the e-learning package with the technical specialists, gather feedback and perform revisions as needed.

1.7  Coordinating the beta-testing of the course.

1.8  Deploying the course in the Agora channel on ‘Private Sector Fundraising and Partnerships’.

2.   Update existing courses when new content becomes available

2.1  Coordinate with course owners if there are updates to their courses and implement such updates

2.2  Coordinate and deploy new language versions of existing courses upon the request of course owners

2.3  Improve interactivity of existing courses when better interactive features become available.

3.   Manage the Moodle-based e-learning channel on ‘Private Sector Fundraising and Partnerships’

3.1  Improve the layout and user interface of the channel, including deploying new Agora features such as the Learning Journey pathways.

3.2  Monitor channel and course analytics and identify ways to improve access and completion.

3.3  Identify ways to promote the channel among private sector colleagues.

4.   Develop other interactive knowledge products on a per need basis

4.1  Coordinate with technical specialists on the production of videos to demonstrate or promote different areas of PFP work.

4.2  Perform edits to raw video capturing cases in coordination with case owners.

4.3  Develop interactive videos based on webinar recordings and other existing videos for one-time use or for inclusion in other formats including e-learning modules.

DELIVERABLES

1. At least 6 new strategic e-learning courses developed and deployed in Agora
2. At least 6 videos and interactive formats delivered
3. Existing courses updated upon the request of course owners
4. Improved Agora channel with new features such as the Learning Journey
5. Statistics on channel and course performance extracted every quarter

ESTIMATED DURATION OF THE CONTRACT AND PROPOSAL

11.5 months, full-time, tentatively starting on 1 May 2021

REPORTING TO 

The consultant will report of PFP’s Knowledge Management Manager who is overseeing knowledge management initiatives at the Division level.

WORKPLACE

The consultant will primarily work remotely, with travel to Geneva, Switzerland on a per need basis and at the expense of the consultant.

To qualify as an advocate for every child you will have…

• Minimum five years of progressively responsible professional work experience in online instructional designing, e-learning, or training, some of which at the international level is required;
• Master’s degree in instructional designing, e-learning, adult education or a related field is required. A first level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree;
• Adept in the use of e-learning authoring tools such as RISE, Articulate Storyline or Elucidat or H5P;
• Adept in administering the Moodle or other Learning Management Systems;
• Good appreciation of learner needs and how this can influence e-learning course designs;
• Strong analytical and conceptual thinking with the ability to process information and feedback and translate these into storyboards;
• Creative, resourceful and self-motivated with strong drive for results;
• Familiarity with SharePoint 2013 online; and
• Ability to work independently and to meet tight deadlines.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

Remarks: Please indicate your ability, availability and gross daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable).  Applications submitted without a daily/monthly rate will not be considered. Also, please mention the earliest date you can start.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein. Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.