Development Officer, Donor Engagement

Background:
Catholic Relief Services is dedicated to providing the highest level of service to our donors, as we believe good experience drives deeper commitment to the organization. Commitment encourages retention. And by retaining more donors, CRS is able to secure a more consistent and reliable source of private funding to support its mission. The Donor Engagement Team is responsible for this key function.
Job Summary:
As part of the Donor Engagement Team, the Development Officer is responsible for creating an optimal experience for each and every CRS donor. The DO engages with donors directly in an effort to deepen their commitment to the organization. The DO offers both problem resolution (to prevent donor attrition) and relevant, personalized outreach (to grow and strengthen relationships).
Job Responsibilities:

• Engages donors directly by phone, email and/or mail in an effort to deepen their commitment to CRS and solidify their ongoing support of the organization.

• Reviews and responds to donor feedback. Identifies trends in donor responses. Looks for opportunities to strengthen relationships and solutions to ongoing challenges.

• Researches and resolves donor issues. Coordinates efforts closely with staff internally to ensure quick and consistent problem resolution.

• Explores cross-sell and cross-promotional opportunities for donors within the organization, providing the most personal and relevant information possible.

• Fulfills cultivation and stewardship efforts like thank you calls and/or personal notes to select donor audiences.

• Maintains accurate records of donor outreach in database to ensure a complete and comprehensive view of donor experience.

• program, recommending changes to enhance program processes, design and impact.

• Plays an important role in reviewing and creating donor communication tools for both feedback and thank you outreach with an emphasis on feedback templates.

Key Working Relationships:
Internal: All Charitable Giving Units with a focus on Annual Giving and Donor Services as well as Mission and Mobilization
External: Donors
Work schedule:
This position may be located remotely, with hours agreed upon with the supervisor, based on a 35-hour work week.
Personal Skills:

• This position requires an individual who understands the importance of connecting with donors, and making them feel appreciated and essential to the mission of CRS.

• The incumbent should be comfortable in a “forward facing” role with heavy personal interaction both inside CRS and with the general public.

• The incumbent will:

• Stay abreast of professional trends and issues affecting this set of responsibilities, demonstrating continuous learning in the field.

• Have a substantive understanding and appreciation for the structures and culture of the U.S. Catholic Church

• Have a willingness to learn the depth and breadth of CRS’ programs

• Write and present information clearly

• Be a conceptual thinker with an ability to work under deadline pressure.
• Enjoy doing multiple tasks.
• Be self-motivated and directed, require minimal supervision
• Be able to deal with complaints politely and effectively
• Have outstanding collaborative skills and effective team player in complex environments. Collaborate within Charitable Giving (Analytics, Editorial, Donor Services) and Mission and Mobilization

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent

What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
**Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.*
**Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. **EOE/M/F/D/V -** CRS is an Equal Opportunity Employer. (For all US and International positions)

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.