View Vacancy – Pro Consul, British Embassy in The Hague – Maternity Cover (NLD26.025)
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Foreign, Commonwealth and Development Office (Consular Roles)
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Consular
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Who We Are:
The British Embassy in The Hague is part of a world-wide network, representing British political, economic and consular interests overseas. It is also part of the UK’s Netherlands Network. The British Embassy in The Hague is currently looking for a dynamic and customer-oriented Pro Consul to join an experienced, busy consular team, providing consular assistance to British Nationals in The Netherlands.
Does making a meaningful impact by supporting British nationals while working in a dynamic, collaborative embassy team sound like the kind of role you would thrive in?
If so, we encourage you to apply to this fantastic opportunity!
Main purpose of job:
The main function of the role is to provide a high level of consular assistance and support to British Nationals in The Netherlands, with special attention on the most vulnerable. The role will also require delivering documentary and notarial services. The successful candidate will be expected to fulfil these aspects of the role whilst also contributing to the Wider Consular Network objectives and whilst actively seeking opportunities to work with wider teams in the British Embassy The Hague to support a positive work environment.
Candidates should note that the different functions of the role will require the candidate to adapt to shifting priorities and operational objectives, whilst maintaining a commitment to excellent customer service.
Roles and responsibilities:
Assistance
- Provide a high level of consular assistance and support to British Nationals, in a range of situations, with special attention to the most vulnerable, such as in cases of hospitalisations, deaths, arrests, rape and sexual assault, financial difficulties, missing persons, child welfare cases.
- Liaise with local contacts, such as police, funeral directors, health professionals, social workers, charities, organisations and town hall officials in order to support casework.
- Update information on case management systems relating to consular cases.
- Process appointments for consular services and manage the online appointment booking system.
- Handle consular correspondence, telephone enquiries and counter enquiries/services in a professional manner.
- Support the Emergency Travel Document Centre by printing Emergency Travel Documents for collection.
- Work alongside internal departments of Consular Directorate, such as Contact Centres, ETD Centres, Global Response Centre to deliver assistance to British Nationals.
Prevention
- Identify and escalate trends and issues to support prevention initiatives, collaborating closely with colleagues on projects.
- Identify services available from local organisations and professionals to make it easier for British nationals to obtain help and engage with services to solve issues and reduce negative impact.
- To assist in the organisation of outreach events/meetings with key external stakeholders
Crisis
- Assist with Post preparation in for Crisis and respond to large scale events, including participating in exercises.
- Maintain Crisis Management Plans at Post, ensure information is kept up to date.
- Assist with crises which require a consular response (i.e. deployment and support Vice Consul in a crisis).
Corporate:
- To actively participate in relevant corporate structures as part of a) corporate responsibilities b) personal development.
- To participate in delivering the Regional Consular Business Plan and to engage with the Embassy Business Plan.
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Our Ideal Candidate shows:
- Full professional proficiency in English at a minimum of C1 level according to CEFR*;
- Excellent communication, and customer service skills, including an ability to support customers in difficult and traumatic situations;
- Excellent interpersonal skills, ability to work collaboratively with colleagues and external contacts
- Self-motivated and able to work effectively and proactively without close supervision;
- Ability to display a high level of discretion and responsibility;
- Attention to detail, strong analytical perspective and problem solving skills;
- Flexibility, resilience, patience, and the ability to deal with difficult situations, including the ability to work unsocial hours in an emergency or crisis;
- Availability to occasionally travel (may be required as part of job duties);
- Proficiency in MS Office 365 Applications.
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Nice to have:
- Dutch language proficiency B1/B2 level would be an advantage;
- Experience of assisting British Nationals overseas;
- Minimum 3 years work experience in tourism, customer service or working with the public
- Knowledge of the UK and Dutch administrative, justice & legal systems and social services;
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Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together
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5 February 2026
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Administrative Officer (AO)
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Full-time, Temporary, Fixed Term
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36
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12 months
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Europe, Eastern Europe & Central Asia
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Netherlands
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The Hague
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British Embassy
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1
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EUR
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3852.65 (Gross)
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monthly
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2 March 2026
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Please be advised that Consular positions at the FCDO entail dealing with crisis and casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma.
The base salary for this position is €3852.65 gross per month, based on a working week of 36 hours. In addition, an 8% holiday allowance is payable each year. The successful candidate will initially be offered a 12 months employment contract to cover for a maternity leave at Administrative Officer (AO) grade.
We offer a benefits package including:
- Travel (commuter) allowance
- Defined contribution Pension Scheme
- Performance related bonus
- A minimum of 25 days annual leave per year (pro rata)
- UK and Dutch public holidays
- Access to the FCDO learning & development (L&D) platform
- Annual L&D leave entitlement (pro rata)
- The opportunity to work in an international environment
Job conditions: The job description is subject to changes and may evolve over time and in response to changing circumstances. The role exists as part of a team and all staff are expected to be flexible in supporting colleagues, particularly at busy times. The Embassy promotes and demonstrates the core values of Professionalism, Inclusivity, Honesty and Respect in all that we do. We are an equal opportunity employer, and all members of the team are expected to treat each other with respect. We value great teamwork, and we ask that everyone contributes to create a positive atmosphere at work.
Visa/work permit requirements: Candidates must currently hold the independent right to live and work in the Netherlands and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in the Netherlands. The successful candidate will be required to provide a BSN (citizen service number) on their start date and will need to arrange and pay for their own travel and accommodation, as well as any other living costs. The successful candidate will undergo a professional background check. Any job offer is also subject to a successful security clearance check.
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The successful candidate will be subject to professional background check, security clearance and 1 month probationary period.
Start date is an indicative target start date.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.
This role includes a reserve period of 12 months. If a similar role becomes available during this time, appointable candidates may be considered in merit order without the need to reapply.
*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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