View Vacancy – Consular Officer – Heraklion (GRC26.020)
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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Consular
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Who are we?
The British Embassy in Athens is part of a world-wide network, representing a wide range of British interests overseas from political, through Economic, consular and Law Enforcement. The Embassy is now looking for a Consular Officer, to work within the Consular Team at the British Vice Consulate in Heraklion.
The main purpose of the job is to help provide support to vulnerable British nationals in Greece. We need dynamic, well-organised people with a passion for customer service to offer clear guidance and assistance to UK nationals.
The role will involve in person and remote support, liaising and building relationships with the Hellenic police, social services and other Greek authorities – drawing from expertise in our UK team and across the Embassy to deliver.
Candidates will need to adapt to shifting priorities and operational objectives to best serve those UK Nationals most in need, including out of office hours, and the job will entail some travel on Crete and on occasion to other locations in Greece.
The responsibilities that this role will cover will include:
- Providing consular support (including occasionally out of hours) to vulnerable UK Nationals (70%) – including: vulnerable elderly, those with mental health issues, victims of crime, including rape and sexual assault victim, those arrested or detained, those in hospital.
- Providing notarial services for UK Nationals (5%)
- Providing Emergency Travel Documents (5%)
- Travel within Greece to offer face to face support to British nationals and to provide resilience to other consular teams (5%)
- Readiness to react in a crisis situation to support UK nationals (5%)
- Taking part in proactive projects to prevent or mitigate situations in which UK Nationals become vulnerable (5%)
- Building and maintain a good working network of operational stakeholders (5%).
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Our ideal candidate shows:
- Full professional proficiency in English and Greek at a minimum of C1 level according to CEFR*;
- Proven customer service experience of at least three years and a strong sense of customer service delivery, including an ability to support customers in difficult or traumatic situations.
- Excellent communication and customer service skills.
- Excellent interpersonal skills, ability to work collaboratively with colleagues both in the Embassy and Consular teams in Greece and in the UK.
- Attention to detail, strong analytical perspective and problem-solving skills.
- Ability to work at pace and prioritise, managing an often heavy & intense workload.
- IT skills (Outlook, PowerPoint, Word, MS Teams)
- Valid passport and permission to live and work in the EU.
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Nice to have:
- Experience of assisting British nationals overseas.
- Experience of influencing and engaging key stakeholders and local authorities.
- An understanding of the issues that British nationals (tourists and residents) may face.
- Valid and clean driving licence.
- Available to work out of hours and to travel abroad when required.
- Knowledge of the various local administrative systems.
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Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together
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11 February 2026
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Administrative Officer (AO)
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Full-time, Fixed Term, Fixed term, with possibility of renewal
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37.5
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9 months
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Europe, Eastern Europe & Central Asia
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Greece
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Heraklion, Crete
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British Embassy
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1
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EUR
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2,160.59 (gross)
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monthly
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1 April 2026
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Please be advised that Consular positions at the FCDO entail dealing with crisis and casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma.
This is a full-time, fixed-term contract for 9 months with the possibility of renewal, 5 working days, 37.5 hours per week, with a 2-month probation period. The working pattern provides some flexibility as per flexible working policy of Mission.
The British Embassy offers a competitive remuneration package, 24 days annual leave entitlement (given pro-rata to staff on fixed-term contracts and/or staff working part-time), a training package and flexible working opportunities. Monthly salary for this position is EUR € 2,160.59 gross. An individual personal development plan will be agreed with the successful candidate.
The successful candidate will be subject to confirmation of a background and security clearance. Anyone with right of residence and employment in Greece may apply, including all EU / EEA citizens and the family members of EU / EEA nationals exercising a treaty right in Greece.
Staff recruited locally by the British Embassy is subject to terms and conditions service according to Greek employment law. The British Embassy does not sponsor work permits.
Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Greece and be prepared to ensure that right remains throughout the scope of the contract.
Learning and development opportunities: The candidate will have to complete the mandatory FCDO onboarding training and also specific training related to Consular.
- You will receive training in how the UK carries out its Consular work, and in how to provide support to vulnerable people, including victims of rape and sexual assault
- You will be given necessary training in all of the IT systems we use and have ongoing access to a broad package of FCDO training.
- You will have regular access to wellbeing and counselling sessions to support you in your work.
*Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.
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Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
FCDO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.
*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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