Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Information Technology Services
Main purpose of job:
The Deputy Information Technologies Security Officer (DITSO) is a key position providing a wide range of IT and telecommunication related first-level, high quality technical support and customer service within the Embassy to both British national and local staff. Jobholder will be in charge of the Indonesia Network’s IT systems, telephone, and other communications systems. The successful candidate will have an important role helping design and implement IT policies, ensuring compliance by users with relevant rules and best practice, ensuring business resilience and continuity, regular maintenance and repairs and developing IT skills of staff and how they can best use the technology to improve business outcomes.
The British Embassy also provides a shared services platform for a number of different government departments and is governed by a Memorandum of Understanding (MOU). The successful candidate will need to oversee the delivery of the MOU, in the IT systems, telephone and communication systems across different government department.
The successful candidate will need to have good analytical, interpersonal skills, customer services orientation and be open to helping and supporting colleagues. Salary cited is indicative, depending on candidate’s qualification and experience.
Roles and responsibilities / what will the jobholder be expected to achieve?:
The DITSO will cover all IT network operations at the Post (Official and Standalone network) and will be responsible of:
– Problem solving for Official network issues under security regulations.
– Management of the standalone network at the Embassy and official Residence (Wi-Fi and LAN). This includes setting up users and monitoring the usage.
– Administration of the Embassy telephone system. This includes setting up new staff, problem solving and reporting faults.
– Crisis response role.
– Training and mentoring staff on how to best utilise computer, telephony and VTC systems.
– Maintaining inventories and ensuring Security Operating Procedures are understood and enacted.
– Assisting the ITSO with monitoring and managing the annual budgets for IT.
– Requisitions and purchase orders for IT and telecommunication properties following the guidance.
– Monitoring and providing first reports on telephone costs and managing the inventories of equipment.
- Strong IT skills (MS Teams Application, networking, hardware and services) and experience in IT support, with particular emphasis on computers but telephony and VTC technology.
- Related working experience for a min of 3 years.
- Ability to work with minimum supervision.
- English fluency (speaking and writing). The job holder will support British national staff and all written communication is done in English.
- Must be able to travel for short period to different locations when required. Travels are currently reduced adjusting to the pandemic.
- Excellent problem solving and customer service skills.
- Flexibility, personal resilience and capable of solving problems.
- Strong skill on MS Teams administrator
- Strong communication and interpersonal skills.
Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
1 April 2021
A2 (L)
Fixed Term, Full-time
39.5
12 months
Asia Pacific
Indonesia
Jakarta
British Embassy
1
8,421,732
16 May 2021
The British Embassy/Consulate offers a competitive remuneration package including:
- Annual leave entitlement of 25 days per year
- Medical benefit (medical insurance)
- Access to extensive learning and development opportunities
No accommodation or relocation expenses are payable in connection with this position.
Employment offers are subject to successful clearance of pre-employment checks. In relation to this, the successful candidate will need to arrange for his/her own Police Certificate.
The Embassy has an active L&D Committee which works hard to provide a comprehensive L&D offer. There are a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities. The job-holder will be required to take some specific training courses related to their role. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
To help us with our recruitment effort, please indicate on the application form /in your cover letter where (ngotenders.net) you saw this job posting.