Global Implementation Analyst I

About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works tosave, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary
CRS has implemented a new global ERP (Oracle) in the US and across nearly 70 global locations as well as the Headquartered US. Enterprise resource planning (ERP) is the integrated business management software of main business processes which is mediated by software and technology that impact most Human Resources functional disciplines, Suppl y Chain, Finance and Payroll. At the direction of the Global HCM Leader, and in collaboration with the Information Technology Project Management Office of CRS’ Oracle ERP, the new HCM Implementation Analyst is responsible for direct support of HCM Modules including configuration, testing of the assigned HR-related modules of CRS’ ERP, Oracle Cloud Fusion HCM as well the ongoing quarterly upgrades enhancements and/or changes.

Roles and Key Responsibilities
Production Support and Future Release Roll Out
Serve as HCM Implementation Analyst for Oracle Cloud HCM, including:
Assist and support the Business Process Owner and other key stakeholders related to both production environment and the overall Project for the designated functional HR business with ongoing enhancements to the base implementation of Oracle HCM and the delivery of functional sp ecifications and business processes

• Collaborate and assist the BPO in gathering requirements that meet key customer objectives and success measurements, while taking into consideration the overall operating model
• Assisting and making recommendations in identifying testing plans related to the roll-out of the new enhancement of HR functionality that is already in place including test scripts and test plans to ensure configuration and data flow are in line with functional specifications
• Working with CRS’ external implementation partners to perform specific configuration- and testing-related tasks within the project plan, and to ensure quality, timely delivery against project plan milestones
• Tactically ensuring relevant configurations of Oracle “fast formulas” (which automate calculations of leave, benefits, overtime, etc. based on a fixed set of variables) system reports, and HR security permissions
• Assist and work alongside the BPO’s in developing and documenting appropriate work-arounds or non-system related functions not covered by the system through creative manual processes that may include building spreadsheet templates, etc.
• Preparing and collecting data conversion collection templates required for populating the assigned HR module(s) required for go-live
• Participating in testing cycles by performing configurations, executing conversions, conducting and leading testers through the testing plan and conducting break/fix
• Supporting and guiding users of the application and the testing of new functionality

Deployment
Ensure a successful “go-live” process, including:

• Troubleshooting and resolving systems and/or configuration issues
• Collaborating and assisting with configurations changes, data changes and ensuring support with the change management absorption by helping every employee with new processes and procedures
• Assist in documenting lessons learned

Post-Deployment and Production Environment

• Ensure successful operations and continual evolution of functionality, as needed, including:
  • Assisting with Fit/Gap analysis and identifying required RICEF (Reports, Interfaces, Conversions, Enhancements and Forms)
  • Writing functional specifications for technical documentation and build of RICEF objects
  • Providing timely and quality support to end users related to configuration
  • Managing and executing configuration and testing associated with new modules and functionality
  • Documenting a deep internal expertise in the software solution chosen by and configured for CRS
  • Performing other duties and special projects as assigned

Basic Qualifications

• Bachelor’s Degree and 2-3 years relevant work experience, experience with integrated database and/or some HRIS implementation such as Core HR, Recruiting, Time/Labor & Absence, Talent Management or a combination of some college and additional relevant work experience required.
• Skilled in implementation activities such as business requirements and analysis, mapping business processes, system configuration, gap fit analysis, application and report functional/technical specifications, unit, integration and regression testing, data migration and understanding integrations between various applications.
• Support the periodic release of Oracle Cloud HCM updates by Oracle by reviewing, testing and validating in advance of production release and mitigating any issues found to minimize impact on the business.
• Troubleshoot issues, analyze and take appropriate action to remediate issues.
• Should have exposure in HCM Implementation environments in a support role configuring program and plan specifications that impact the applicable human resources functional modules that may include HR core activities, Time & Labor, as well as future HR modules that may be implemented
• Should possess some level of knowledge with relational databases
• Should have exceptional experience with Microsoft excel performing advance functions which include pivot tables, building spreadsheets that will support linking data into Microsoft PowerPoint presentations.

Preferred Qualifications

• Experience in Oracle HCM
• Functional Experience in HR operations preferred
• Handling confidential and sensitive information
• Multi-tasking in a quick-paced environment
• A kind heart and a great sense of humor

Knowledge, Skills and Abilities

• Must be able to demonstrate keen active listening skills
• Exceptional Microsoft excel, Outlook
• Strong analytical, problem-solving and decision-making skills
• Intuitive and logic and theory based abilities
• Advanced critical thinking skills and knowledge
• Strong attention to detail, inquisitive, and willingness to stretch
• Strong verbal and written communication skills
• Highly organized with proven ability to prioritize
• Ability to assist the larger PMO teams by learning to think of the “big picture”

Agency-wide Competencies
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
EOE/M/F/D/V – CRS is an Equal Opportunity Employer.

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.