Program Supervisor

It”s a great feeling to work for a company that does so much good for others around the world!

Education: Required – Bachelor’s degree in a Health and Human Services field or currently enrolled in an advanced degree program.

Experience: Required – 2 years” experience working with vulnerable populations and supervisory experience.

Supervises: Family Support Specialists and Intake Coordinator

Job Summary: The Program Supervisor is responsible for providing supervision and support to staff to ensure that quality services, best practice and professional judgment are provided to clients served in compliance with established state and federal standards. This position also provides direct services as needed.

Essential Functions:
1. Supervise a team of 5 or more daily, providing ongoing support, consultation, training and quality assurance.
2. Complete consultation as outlined in the quality assurance plan, provides written feedback to staff, and provides recommendations to the Program Director regarding job performance.
3. Implement developmental plans as needed for staff, and ensure the team has what they need to meet their job responsibilities.
4. Complete required contract reporting and tracking of information.

5. Maintain a caseload to assess client needs. Provides individual and family sessions using Motivational Interviewing (MI) and Strengthening Families Program (SFP).
6. Provide case management support through coordinating referrals, service planning and documentation of services for assigned caseload.
7. Provide crisis intervention during work hours and after hours as needed. Participates on-call to provide crisis intervention services responding promptly and professionally to all crisis calls using independent judgement and discretion.
8. Develop, monitor, and review action plans designed to increase strengths, address needs, and reduce conflict in the home.
9. Assist in emergency shelter placements and/or finding respite care when determined appropriate.
10. Mandated Reported – Report any suspected abuse or neglect to the program supervisor and all appropriate state and county enforcement agencies.
11. Coordinate staff meetings, in-service training and UCAP events.
12. Participate in weekly face to face or phone supervision with the supervisor.
13. Frequent travel is required for training, home visits and to provide quality assurance for the team.
14. Meet all deadlines required by program supervisor and state/federal partners.

Measurable Deliverables:
1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.
2. Maintain a caseload in accordance with agency policies and procedures and licensing and contract standards.
3. Provide services to youth ages 6-18 (or until youth graduates from high school) and their families.
4. Offer individual, family and group sessions to assigned families as appropriate.
5. Educate on skills necessary for conflict resolution, anger management, parenting, etc. as needed.
6. Complete quality assurance items including shadowing staff, reviewing case files and client satisfaction tools.
7. Conduct follow up calls and/or visits to youth/families in crises situations.
8. Compile, prepare, submit, and maintain accurate records, files, forms, and additional information in accordance with agency policies, licensing and/or contract requirements.
9. Work evenings, weekends and holidays as needed or requested by position supervisor.
10. Implement BCFS safety protocols including evacuating with children and other staff in case of an emergency.
11. Maintain confidentiality in all areas of the service population and program operations.
12. Maintain BCFS HHS professional and ethical standards of conduct outlined in the employee handbook including demonstrating respect for agency staff, the service times. 13. Demonstrate the ability to:
a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
b. Communicate effectively in writing and verbally in English.
c. Work in a fast-paced environment.
d. Maintain computer literacy required to meet the responsibilities of the position.
e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
f. Travel as needed.
14. Other job duties as assigned per grant requirements.

Requirements:
1. Maintain certificates required for the position including but not limited to First Aid and CPR.
2. Valid Texas Driver’s license with a clear driving record and reliable transportation.
3. Pass a pre-employment drug screen and random drug screens.
4. Provide proof or work eligibility status upon request.
5. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Other

#LI-Mid-Senior level

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