Accountability & Feedback Mechanism Assistant

Accountability & Feedback Mechanism Assistant/12139

Ensure that the accountability processes designed by the MEAL department are implemented smoothly.

Objective 1: (Lead the feedback and response mechanism)

• Receive feedback and complaints from participants through all communication channels
• Provide an answer to participants and coordinate the response with other departments
• Follow up proactively on the implementation of the communication channels in the intervention areas.
• Analyze the trends of the FCR mechanism and create regular reports

Objective 2: (Lead the implementation of PDM`s)

• Remind the program teams on the bases about the times when the PDM has to be collected and ensure the data collection and data quality
• Create consolidated reports on PDM information
• Ensure proper follow up of the PDM cycle

Objective 3: (Lead the implementation of the PM-KOI indicator)

• Remind the program teams on the bases about the times when the PM-KOI has to be collected and ensure the data collection and data quality
• Create consolidated reports on PM-KOI information
• Ensure proper follow up of the PM-KOI cycle

Objective 4: (Lead the implementation of the Satisfaction measure at mission level)

• Remind the program teams on the bases about the times when the Satisfaction surveys has to be collected and ensure the data collection and data quality
• Create consolidated reports on Satisfaction information
• Ensure proper follow up of the Satisfaction cycle

Objective 5: (Field support and training)

• Ensure that the MEAL team on the field understand and applies the FCR, Satisfaction, PM-KOI and PDM tools correctly
• Support the field teams when needed in the implementation of FCR, Satisfaction, PM-KOI and PDM tools

• Bachelor’s degree in (social sciences, statistics, or development) or any other relevant field.
• Previous field experience in assessment, data gathering, quantitative and qualitative data analysis, interviews, and report writing.
• Strong written and verbal communication skills with emphasis on communication with beneficiaries and community consultation / participation.
• Excellent Microsoft Office (Excel, Word, PPT, Power BI).
• Excellent command of both Arabic and English languages.

• Contract period: 5 months renewable depending on fund & perfoprmance.
• Salary/benefits: According to Action Against Hunger’s salary scale and terms and conditions.
• Duty station: Damascus.

-Applications will be assessed and vacancy might be closed before the end of the announcement as per qualifications availability.
– The organization is committed to the principles of non-discrimination and diversity and is particularly interested in receiving applications from a broad spectrum of qualified people.

In the process of recruitment, selection and appointment Action Against Hunger implement a range of procedures and actions including Criminal Background Checks/ International vetting/Certificate of good conduct to ensure children and vulnerable adults are safeguarded and abuse is prevented.