View Vacancy – Pro-Consul – British Embassy Mexico City
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Foreign, Commonwealth and Development Office (Consular Roles)
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Consular
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Main purpose of job
The main purpose of the role is to ensure delivery of professional and high-quality front-line services in line with FCDO guidance.
The Pro-Consul, will act as the first point of contact for consular customers, often working independently, reporting to the Vice-Consul. They will also be required to work with Senior Management, Security, ETD Centre, and Press and Communications teams at post and in the region, particularly during the Vice-Consul’s absence.
The successful candidate will need to deliver professional and efficient consular services to British Nationals and other qualifying persons in Mexico.
Roles and responsibilities
Assistance work, including crisis
- Provide consular guidance and assistance to British Nationals and other qualifying persons, with a particular emphasis on those deemed vulnerable in Mexico.
- Perform required Notarial and Documentary Services according to guidance.
- Assist with high profile and/or complex consular cases, maintaining communication with stakeholders externally (local authorities, NGOs, Civil Society and other Embassies) and internally including senior management and London.
- Assist in meeting Consular Business Targets.
- Build and maintain a good base of consular contacts through outreach programmes to assist with Consular cases and Crisis planning.
- Participate in Crisis Exercises and prepare for possible deployment as deputy Consular Manager.
Outreach
- Help to establish and maintain a network of key contacts, such as government agencies, NGOs, other Embassies, etc.
Communication and administration
- Assist with Consular internal and external communications at post.
- In the Vice-Consul’s absence represent the Embassy at Consular meetings and external engagements.
- Work with the authorities on consular assistance matters.
- Undertake administrative and other self-management tasks.
- Contribute to the management of the Consular Budget for Post.
Regional responsibilities:
- Contribute to Consular Strategy and Policy input and respond to requests for information from Regional Management and London.
- Actively participate in regional conferences.
- Support other posts in the region by contributing to resilience, both remotely and deploying when required. Sometimes at short notice.
- Support prevention strategies, developing programmes with teams at as well as other diplomatic missions.
Resources managed (staff and expenditure)
- Managing budgets (consular imprest, benevolent fund, consular fees) during Vice-Consul’s absence.
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- Higher education in international relations, law, social sciences, psychology or other relevant field.
- Excellent organisation and prioritisation skills.
- Experience working in a public-facing role.
- Should be a proactive and creative self-starter with strong interpersonal skills who has the ability to learn quickly.
- Able to prioritise in a fast-paced work environment, working largely unsupervised, delivering to deadlines and agreed targets.
- Proven ability to handle sensitive personal information with discretion, confidentiality, empathy, and professionalism, while interacting with customers and colleagues in a respectful, non-judgmental manner.
- Sound judgement, strong problem-solving skills, and the ability to exercise initiative when managing complex or sensitive matters.
- Excellent communication and relationship-building skills, with the ability to engage effectively and professionally with a wide range of internal and external stakeholders, including colleagues across the British Embassy and senior stakeholders at all levels.
- Excellent interpersonal, written and oral communication skills in English and Spanish.
- Computer literate, working with Microsoft Windows and able to manage information effectively with available computer systems.
- Language: fluent in spoken and written English and Spanish.
- Availability to travel on short notice.
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- Customer/Casework experience, especially dealing with vulnerable people.
- Experience working in the government sector or other similar organisations.
- Good understanding of the Mexican government institutions and legal system.
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Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together
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10 August 2026
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Administrative Officer (AO)
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Full-time, Permanent
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38
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Latin America and Spanish speaking Caribbean
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Mexico
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Mexico City
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British Embassy
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1
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MXN
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MXN $23,001.00
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monthly
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21 September 2026
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Candidates must be able to live and work in Mexico in their own right at time of application.
Please ensure you answer all application questions in full as CVs will not be considered in the recruitment process until the interview stage.
The successful candidate will be subject to a security clearance and professional reference checks.
Employees who are not liable to pay local income tax on their Mission salary, e.g. some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
Learning and development opportunities
- Mandatory e-learning training courses such as management of information and inclusion and diversity.
- Mandatory Essential Assistance Work training.
- Numerous additional learning and development opportunities available to job holder, in and outside of Mexico.
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The deadline for applications is 23:55 (Mexico City time) on 10 August 2026.
All applicants must fully complete the online application form, including the sections for employment and educational details, experience, and behaviour-based questions. Only those applications that contain all required information will be considered. To ensure the sift process remains anonymous, please do not include any personally identifiable information in your application form.
All staff at the British Embassy and its Consulates in Mexico are expected to work towards the UK mission statement of Building a UK/Mexico partnership, which makes the world and us more prosperous and secure, and to embody the Embassy’s agreed values of Honesty, Respect, Inclusion and Professionalism.
The nature of the job may include tasks that some may find distressing, such as prison, hospital and morgue visits. The successful applicant will need to have a high level of resilience.
You will sometimes be expected to deal with people going through very difficult/stressful, even traumatic, experiences. We recognise this may affect our staff, and we provide wellbeing support to help manage their own experience of these challenging situations.
It is very important that the jobholder be able to work without supervision and feel empowered to ask questions if they need further information.
Benefits
Guaranteed Monetary Benefits
- 30 days Christmas Bonus per full year worked (pro rata on the first year).
- 50% Holiday Bonus based on your annual leave entitlement, additional to your paid annual leave.
*For benefits purposes our year runs from 01 January to 31 December.
Other Monetary Benefits
You will be eligible to an annual Performance Related Bonus. Performance Pay is granted to employees who receive a full year’s performance appraisal and meet or exceed their performance targets.
*Our assessment period for appraisals runs from 01 April to 31 March of the following year.
Other non-monetary benefits
- Social Security coverage under Mexican Law.
- Private Medical Scheme which covers our employees, their legal dependants under the age of 25, and spouses/partner provided they do not receive additional medical services from another employer.
- Entitlement of annual leave as follows:
From 0 to 1 year entitled to 16 days (Pro rata on the first year)
From 1 to 5 years of service increases to 25 days
From 5 years of service onwards increases to 30 days
14 Public Holidays including a combination of Mexican and British festivities.
Working Patterns
This role is full-time and in-person at 38 hours per week. Standard working hours are M-Th 08:00-16:30 and Friday from 08:00-14:00.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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