IT Service Officer – IT systems

MAKE A DIFFERENCE

– JOIN THE EUROPEAN COMMISSION

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promote a fairer society, or support businesses and innovation across the EU? Then come and
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WE OFFER GREAT JOBS AND GREAT WORKING CONDITIONS:

•

Interesting and challenging jobs with plenty of opportunities for training and acquiring
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welcome applications from all qualified candidates. We actively seek to create a workplace where
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To promote diversity and establish a geographically balanced pool of candidates, we strongly
encourage applicants from Member States which are currently underrepresented in the European
Commission workforce to apply. These Member States are currently Austria, Cyprus, the Czech
Republic, Denmark, the Netherlands, Estonia, Finland, Germany, Ireland, Luxembourg, Malta,
Poland, Portugal, Slovakia and Sweden1. Recruitment will however remain strictly based on the
merits of all applicants and no positions will be reserved for nationals of any specific Member
State.

For more information ec.europa.eu/work-with-us

STAFF RECRUITED ON CONTRACTS

In addition to permanent officials, the European Commission offers non-permanent positions.
There are two categories of non-permanent staff:

•

temporary agents are recruited to fill vacant positions for a set amount of time or
to perform highly specialised tasks.

• contract agents may provide additional capacity in specialised fields where an
insufficient number of officials is available or carry out a number of administrative or
manual tasks. They are generally recruited for fixed-term contracts (maximum 6 years in
any EU Institution), but in some cases they can be offered contracts for an indefinite
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For more information on different staff categories

1 Please note that the list of underrepresented Member States may be subject to future amendment based on potential
data changes over time.

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IT Service Officer

– IT Systems

Directorate – General Digital Services

(DG DIGIT ) of the

European Commission

Selection reference: DIGIT /COM/202 6/404
Domain : Information Technology
Where : Unit DIGIT.C.3 – „Data Centres and Private Cloud “, Luxembourg
Staff category and Function Group
Grade range: AD5-7
Publication deadline : 31 .08.2026 – 12.00 (Brussels time)

: Temporary agent 2b

WE ARE

The Directorate-General for Digital Services (DIGIT) is responsible for providing digital services
that support the Commission directorates and EU institutions in their daily work and that help
public administrations in EU member countries.

Within the directorate “Digital Workplace & Infrastructure” the unit DIGIT.C.3 “Data Centres
Private Cloud”, located in Luxembourg provides services around compute, memory and storage
for IT professionals. These services are critical piece for supporting information systems of the
EC in a 24by7 setup.

&

The mission of the unit is to engineer, operate and continually improve a reliable, cyber -resilient
and cost -effective Private Cloud for the European Commission. It is based on a modern data
center infrastructure that has been consolidated into Tier IV certified facilities and is web -scale
ready, flexible, agile, and secure. It is built on carefully selected, tightly managed, and cost
–
effective products and technologies that are wisely operated through a mature service
outsourcing framework.

The mission of DIGIT.C.3 “Data Centres & Private Cloud” fits within DIGIT’s objective to provide,
both on premise and in the cloud, resilient IT infrastructure services that underpin the
information systems and digital workplace of the European Commission.

These services are provided in a cost
-effective way, through Service Level Agreements that
reflect the needs of the Commission, harnessing the appropriate products and solutions from
the market, through a careful selection and according to public procurement procedures,
anticipating as far as possible the future needs.

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WE PROPOSE

We offer a position of Service Delivery Manager within our Unit and more specifically in the
sector responsible for Operating systems support dealing with AI optimised Kubernetes
platform. The position liaise with advanced teams handling Cloud Native and AI workloads and
require a deep technical knowledge of AI Infrastructures.

The Service Delivery Manager is in charge of day to day life of a set technical services.
Translating customer requirements into fit -for-purpose service offering based on the corporate
service offering.

The job includes the following responsibilities:

• Maintain and evolve corporate service offerings within the scope of DIGIT.C3 services and
focus on the Digital Workplace support and Information Systems hosting services.
• Propose service roadmaps that drive the continuous improvement in terms of agility, reliability
and cost efficiency.
• Participate to – and/or lead stakeholder meetings, including meetings with DGs to gather
business requirements.
• Coordination and supervision of projects and programs, based on delivery through a managed
service provider.
• Supervise the operation of the managed service provider, through SLA & KPI’s for a portfolio
of services defined with your Head Of Sector.
• Act as a “pre-sales engineer” organizing consultancy.
• Supervise service communications to clients and act as escalation point for service delivery.
• Define and implement measures to oversee service quality, capacity and availability, including
adherent reporting

The job offers a large freedom for taking initiatives in a very captivating environment, good
team spirit, and a work setup permitting the opportunity to interact with IT services across the
Commission.

To exercise the role, the selected candidate will manage the interaction with a group of
technology experts working under a Managed Service contract, including architects, project
managers and operational teams.

The post is located in Luxembourg.

WE LOOK FOR

The successful candidate must be able to demonstrate that he/she:

– has a solid experience in computer service operations and in the setup of Data Centre
infrastructures;
– has a solid experience in cloud native and AI infrastructure workload
– has a solid experience in the management of service contracts and service outsourcing;
– has strong organizational and negotiation skills, together with excellent written and oral

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communication skills for conducting contractual activities in the context of Product
Management;
– has the ability to develop and implement a strategy and give clear directions in the areas
covered by the sector;
– is a motivated and energetic individual with a service
excellent interpersonal and people management skills.

-minded attitude accompanied by

A computer science background, preferably in IT Infrastructure as well as experience in
managing contracts is an asset. Prior experience in large scale windows server environments is
an advantage.
Certification in service management and project management would be an advantage.

HOW TO EXPRESS YOUR INTEREST?

You should send your documents in a single pdf in the following order:
1. your CV
Please send these documents by the publication deadline to
DIGIT-B4-C3-
[email protected] indicating the selection reference DIGIT/COM/202 6/404 in the subject.

2. completed application form.

No applications will be accepted after the publication deadline.

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1. Selection

➢ Am I eligible to apply?

ANNEX

You must meet the following eligibility criteria when you validate your application

:

Our rules provide that you can only be recruited as a temporary agent at the European Commission if you:

General criteria:

• Are a citizen of a Member State of the EU and enjoy full rights as a citizen
• Have fulfilled any obligations imposed by applicable laws concerning military service
• Are physically fit to perform the duties linked to the post
• Produce the appropriate character references as to suitability for the performance of the duties.

Qualifications:
In order to be recruited
corresponds to completed university studies of at least 3 years attested by a diploma.

for this position, you must have at least a level of education which

Only qualifications issued or recognised as equivalent by EU Member State authorities (e.g. by the
Ministry of Education) will be accepted. Furthermore, before recruitment, you will be required to
provide the documents that corroborate the eligibility criteria (diplomas, certificates and other
supporting documents).

Languages:
•

have a thorough knowledge (minimum level C1) of one of the 24 official languages of the
EU2

• AND a satisfactory knowledge (minimum level B2) of a second official language of the EU,

to the extent necessary for the performance of the duties.

➢ What about the selection steps?

The post was published internally within the Commission, inter -institutionally, and brought to the
attention of competition laureates.

In accordance with Article 29 of the Staff Regulations, applications from Commission officials,
officials from other Institutions , and laureates of competitions have priority 3. If these candidates do
not best fit the requirements for the position, the Commission can recruit a temporary agent.

2 The official languages of the European Union are: BG (Bulgarian), CS (Czech), DA (Danish), DE (German), EL
(Greek), EN (English), ES (Spanish), ET (Estonian), FI (Finnish), FR (French), GA (Irish), HR (Croatian), HU
(Hungarian), IT (Italian), LT (Lithuanian), LV (Latvian), MT (Maltese), NL (Dutch), PL (Polish), PT (Portuguese), RO
(Romanian), SK (Slovak), SL (Slovenian), SV (Swedish).

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A selection panel will choose a limited number of candidates for interview, based on the CV and
application form that they submitted. Due to the large volume of applications
only candidates selected for the next step of the selection phase will be notified.

, we may receive,

For operational reasons and in order to complete the selection procedure as quickly as possible in
the interest of the candidates and of the institution, the selection procedure will be carried out in
English and possibly in a nother language.

2. Recruitment

The candidate selected for recruitment will be requested to supply documentary evidence in
support of the statements made in their application.

The successful candidate will be required to undergo a mandatory pre -recruitment medical check-
up, carried out by the Commission.

➢ Type of contract and working conditions

The place of employment will be Luxembourg .

In case the successful candidate is not an official or a competition laureate , they will be recruited
2(b ) of the Conditions of Employment of Other Servants ,
as a temporary agent under Article
in function group s AD, AST or AST/SC .

➢ Grade

The recruitment grade, as well as the step in that grade, will be
Commission Decision C( 2025 )4716 on policies for the engagement and use of temporary agents
and with Commission Decision C(2013)8970 laying down the criteria applicable to classification in
step on engagement.

determined in accordance with

The recruitment grade will be calculated based on the qualifications and the number of years of
professional experience, according to Art. 13 of the Commission Decision C(2025)4716 . Higher grades
may be granted exceptionally.

The duration of the 1 st contract will be of 1 to
only once for a maximum of 2 years and in the interest of service
Decision C(20 25)4716 on policies for the engagement and use of temporary agents.

4 years. The contract might then be extended
, in accordance with Commission

3 Officials from the Commission or other Institutions are invited to use the standard channels (Sysper or inter-
institutional vacancy portal).

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All new staff have to successfully complete a 9 -month probationary period.

The pay of staff members consists of a basic salary supplemented with specific allowances,
including, where applicable, expatriation and family allowances. The provisions guiding the
calculation of these allowances can be consulted in the Conditions of Employment of Other
Servants. As a member of staff of the European institutions, your pay is subject to a tax raised by
those institutions.

The European Commission applies a policy of equal opportunities and non
accordance with Article 1d of the Staff Regulations.

-discrimination in

Should you need further information on working conditions, please refer to Working conditions and
benefits of EU Careers .

For information related to Data Protection, please see the
Information to data subjects on their rights”, to find your rights and how to exercise them in
addition to the privacy statement, which summarises the processing of your data.

Specific Privacy Statement under “7.

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