• Experience in a similar role within an Embassy, NGO, or international organisation would be advantageous
• Previous experience in a customer-facing or customer service role
• Experience of living in, or a good understanding of, the UK or another English-speaking country

This role is advertised as a 12-month fixed term contract with possibility of renewal.

The British Embassy Jakarta offers a competitive remuneration package including:

• Annual leave entitlement of 25 days per year
• Medical benefit (medical insurance)
• Access to extensive learning and development opportunities

Working Patterns: 

Normal working hours are 39.5 (gross) per week: 07:30hrs to 16:00hrs from Monday to Thursday and 07:30hrs to 13:00hrs. At present, all staff working in the FCDO, Jakarta and Bali are expected to attend the office for three days and two days work from home each week, subject to change. 

The working hours are generally fixed, although some flexibility may be required. Occasional weekend and after-hours work are expected to provide VIP airport assistance.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in Indonesia with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant. 

Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Jakarta is subject to Terms and Conditions of Service according to local employment law. In relation to this, the successful candidate will need to arrange for his/her own Police Certificate. Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Hiring managers should be available to discuss proposed working patterns with potential candidates, and respond positively where possible, in line with the flexible working policy.

The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.

Learning and Development Opportunities:

The Embassy has an active L&D Committee which works hard to provide a comprehensive offer. There are a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning and are encouraged to innovate and upskill with MS CoPilot and FCDO-approved AI tools to improve quality of work. Staff are strongly encouraged to take advantage of all the available opportunities. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management. 

Flexible learning and development depending on appetite and interest, particularly in the areas of nature and sustainable environment management; and management of aid-funded programmes. Learning and development can be both “on the job” – being able to work with and experience an aid-funded climate and environment portfolio, and climate and environment diplomacy – as well as formal training. 

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
 
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides detailed guidance on how the behaviours are defined.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality. 

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.