View Vacancy – Accommodation Support Team Manager – Washington DC
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Other British Government Departments (Partners across Government, including UK Visas)
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MOD (Ministry of Defence)
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Main purpose of the job:
The British Defence Staff (United States), based within the British Embassy in Washington DC, leads defence and security engagement with the United States Government and Department of Defense. Our mission is to protect and advance UK interests by strengthening the transatlantic defence and security relationship.
We are seeking an experienced and motivated team manager to join the United States Support Group, which delivers critical support services to British Defence Staff personnel across the US. These services include human resources administration, welfare, medical, education and accommodation support.
The successful candidate will lead the Accommodation Support Team, based primarily in Washington DC with a small team located in Norfolk, Virginia. The team is responsible for supporting personnel and their families with permanent and temporary accommodation, furniture provision, removals, logistics and wider accommodation-related services across the United States.
This role offers a unique opportunity to make a tangible difference to the lived experience of more than 900 personnel and their families across 30 states. You will lead a high-performing team, drive continuous improvement and deliver innovative solutions that enhance customer service, improve efficiency and provide greater value for Defence.
We are looking for a proactive and customer-focused leader with a passion for service delivery and people management. You will be comfortable operating in a fast-paced environment, able to communicate effectively with a wide range of stakeholders, and capable of identifying opportunities to improve processes and outcomes. While experience in the housing or accommodation sector would be advantageous, it is not essential.
Applications are welcomed from candidates with strong leadership and people management experience from any sector. Above all, we are seeking someone with a positive attitude, sound judgement and a strong commitment to delivering excellent service.
Roles and responsibilities:
- Lead the delivery of all British Defence Staff (BDS) accommodation support services across the US.
- Management and development of the United States Support Group Accommodation Support Team of 6 housing operations staff, ensuring the delivery of timely, appropriate, and good value accommodation needs.
- Responsible for the delivery of all accommodation support services for the 2400+ personnel and families assigned to the United States, including search advice, approval of leases, setting price limits, furniture provision and issue resolution.
- Authorisation of up to $32M expenditure for rent, furniture, maintenance and logistics within limits defined by policy.
- Delivery of staff training and monitoring of team performance including the introduction of delivery and customer service targets.
- Maintenance and improvement of BDS accommodation policies, instructions and guidance, including appropriate communication and use of information channels to reach customer base.
- Management of key contracts for furniture supply, monitoring performance and value for money.
Resources managed:
- Nine staff (split in two sites).
- Oversight of $32M expenditure, direct management of $10M within tasked authorisation limits.
Language requirements: English (Fluent both spoken and written)
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Essential on arrival:
- At least 5 years’ experience working in a fast-paced, customer-focused environment.
- Proven experience leading and managing teams, coordinating stakeholder engagement, and delivering effective people management.
- Strong financial management skills, including experience leading and implementing change initiatives.
- Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.
- Demonstrable resilience, adaptability and sound judgement, with the ability to remain calm under pressure and maintain a positive, solutions-focused attitude.
- Excellent communication and interpersonal skills, with the ability to build effective relationships with a wide range of stakeholders.
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Desirable:
- Knowledge of managing housing leases and or rental agreements.
- Knowledge/ experience of working with the military.
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Communicating and Influencing, Delivering at Pace, Developing Self and Others, Leadership, Making Effective Decisions, Seeing the Big Picture, Working Together
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24 August 2026
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Full-time, Permanent
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40
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Americas, Caribbean & Overseas Territories
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United States
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Washington
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British Embassy
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1
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USD
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$87,920
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yearly
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5 October 2026
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All selected candidates are subject to background checks and will require a security clearance prior to starting work.
Eligibility
You must have the right to live and work in the US in order to take up this role, whether in your own right or as a dependant, and be able to demonstrate that when required. If you are not a US citizen, dual US citizen or US Permanent Resident, it is your responsibility check your eligibility to work for a foreign government in the United States, and specifically to work in this role at this location, and provide proof of your eligibility via an Employment Authorisation Document or other relevant document when required. The UK Government does not routinely sponsor work visas; the job advertisement will state clearly whether sponsorship is available.
You may refer to our website for additional information: https://www.gov.uk/guidance/living-in-the-usa.
Core Hours/Hybrid Working
While many jobs in the US Network are able to offer flexibility in terms of working hours, core business hours are 09:30 to 15:00 (in the local time zone) Monday through Friday.
Employees will be expected to work from office full-time during the first 90 days of employment. After this time employees may work from home no more than 40% of the working week, subject to operational needs.
All working hours and hybrid working are position specific and subject to change at any time, without notice. If you have any questions, please address them with the hiring manager.
Learning and Development
The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).
he UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.
Unique Tax Rules
Please note that the tax arrangements imposed by the US on staff working for foreign governments, as well as those imposed by the UK Treasury on British and dual nationals working for the UK Government overseas, are atypical. The UK Government cannot withhold taxes (including FICA) on behalf of a US taxpayer. Instead, a US taxpayer is required to file taxes as if they are self-employed, and a FICA allowance is granted for those required to pay the employer contribution. Certain categories of staff (for example dual UK-US nationals and some visa holders) who work at Consulates General are not subject to US taxes. For those not subject to US taxes the UK Government reduces gross pay to a level broadly equivalent to taxed net pay. There are also social security implications for dual UK-US nationals. Please keep all this in mind when looking at the salary and the benefits package. If you are offered a job with the UK’s US Network you will be given further tax and social security information relevant to your personal circumstances and place of work; you are advised to consider this information and its impact on your circumstances carefully – potentially with the advice of a tax professional – before accepting a job.
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Closing date of receiving applications is before 23:55 (Local Time) on 24 August 2026.
All applicants must fully complete the online application form, including the sections for employment and educational details, experience, and behaviour-based questions. Only those applications that contain all required information will be considered. To ensure the sift process remains anonymous, please do not include any personally identifiable information in your application form.
Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
Internal candidates must inform their supervisor before they apply to a different position.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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