Consular Assistant at the Embassy of Canada in Ethiopia.

4441

Consular Assistant

454,936 ETB per year

Indeterminate

This position is an LES (Locally Engaged Staff) position, subject to the Terms and Conditions of Employment for LES in Ethiopia.

Assistant

LE-A3/LE-06

Addis Ababa, Ethiopia

23-04-2021 at 23:59 UTC+1 / GMT+1

Under the general supervision of a Deputy Management Consular Officer (DMCO) and/or Management Consular Officer (MCO), the Consular Assistant provides consular support services to Canadians; responds to emergency situations involving Canadians in distress; processes passport applications and citizenship applications for Canadians abroad; supports the development of contingency planning and outreach programs; provides administrative and financial services in support of consular, passport and citizenship services at the mission; and undertakes other duties as required.

Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

Education:
• A University degree from a recognized university in a related field; for example, public administration, psychology, communications, social sciences, business administration, international relations or law, OR three years of experience as a Consular Assistant in an embassy.

Language:
• Fluency in English (oral and written)
• Fluency in French (oral and written)
• Fluency in Amharic (oral and written)

Experience:
• Minimum 1 year of recent* experience working within an office environment in an administrative support or program assistant capacity for a corporate organization, foreign mission, government office or international organization.
• Minimum 1 year of recent* experience providing effective client service and dealing with the public (in person, by telephone, and electronic messaging).
• Minimum 1 year of recent* experience in an administrative role establishing and maintaining filing systems and maintaining accurate records.

*Recent experience is defined as within the last 5 years.

Rated Requirements
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:
• Knowledge of the Vienna Convention on Diplomatic/Consular Relations
• Advanced knowledge of MS Office (MS Word, MS Excel, MS Outlook);
• Basic knowledge of Canadian cultural, legal and political landscape.

Abilities/Competencies:
• Effective interactive communication (oral and written);
• Client focus;
• Ability to prioritize workload and multi-task effectively in a high-paced work environment;
• Ability to research, analyze and evaluate information effectively;
• Attention to detail/accuracy;
• Strong interpersonal skills with the ability to interact effectively with people from diverse cultures;
• Professional integrity.

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.
• Fluency in Oromifa (oral and written) and/or;
• Fluency in Tigrigna (oral and written) and/or;
• Fluency in Somali (oral and written);
• Experience working in a diplomatic mission;
• Experience working in a similar role (providing passport and consular services) at a diplomatic mission;
• Knowledge of local administrative and governmental procedures as they relate to Canadians and expatriate residents (institutions and civil documentation, identity, education, employment, etc.).

• Required to work directly with the public including with Canadians in distress.
• Required to routinely work overtime, sometimes on short notice and on an “on call” basis 24/7.
• Some travel is required domestically or internationally.
• Hours of Work: 37.5 hours per week, 5 days a week

• Must be currently living in and legally entitled to work in Ethiopia.
• Able to obtain and maintain a Government of Canada Reliability Status Clearance.
• Successful completion of Passport training within the first three months of employment (training will be provided).

Open to internal and external applicants who are legal residents or citizens of Ethiopia, who meet all of the essential requirements stated in this job poster, and whose applications are received by the closing date. Please note that the Embassy of Canada in Addis Ababa, Ethiopia do not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

How to apply
• Candidates are required to upload a cover letter and CV in English or French. Applications which do not include the requested documents or information in the CV or cover letter will be rejected. Any additional information must be included as part of these two attachments.
• Please do NOT include personal data in these documents (cover letter and CV) such as; age, date of birth, gender, marital status, family status, religion, a picture. Please only include information relevant to the vacancy as requested in the job poster.
• Candidates who are unable to submit their application due to technical difficulties must report these to: [email protected] prior to the closing date. Failure to so will result in the application being rejected.

Important Notes
• Please do not use a tablet or cell phone to submit your application, as mobile browsers are not supported by our on-line portal. Candidates should only apply using a laptop or desktop computer.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French). Candidates are entitled to participate in the recruitment process in the official language of their choice and to indicate their preferred official language in their application.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this vacancy should include an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• The Embassy of Canada in Ethiopia does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Candidates requiring any special assistance in attending exams or interviews are requested to inform us.
• The results of this recruitment process may also be used to establish an eligibility list of qualified candidates for similar openings at the Embassy of Canada in Ethiopia which might arise in the 12 months following the completion of this recruitment process.