Business Process Manager (OCC Domestic)

Job Description

Get Involved!

Overview

Are you an IT project manager that has a passion for ministry and desires to see the Gospel proclaimed to the nations? Operation Christmas Child (OCC), a ministry of Samaritan’s Purse, is searching for a Business Process Manager to serve at International HQ in Boone, NC. Come join an amazing team and help be a part of advancing God’s Kingdom to the nations!

A day in the life of a Business Process Manager:

At Samaritan’s Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe. 

In the role of Business Process Manager, you will have the opportunity to:

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him
• Supports the Assistant Director to identify, implement and manage new strategic short and long-term IT initiatives and opportunities for the ministry
• Maintains system and user documentation for OCC Domestic IT Programs; develops and conducts program training
• Be Lead Project Manager for OCC Domestic IT Programs
• Serve as a liaison between OCC and Information Technology departments
• Manage user stories and testing of yearly IT initiatives and maintenance of established systems; build database of user stories for yearly testing and coordinate user acceptance testing of technology-related projects within OCC.
• Oversees the strategy for all geographic information systems (GIS) data for use by all of OCC (International and Domestic) and associated support areas of the ministry
• Oversees the strategy of server maintenance for GIS through the IT department across SP
• Supports the 8 OCC Processing Centers during fourth quarter including finding/responding to technical and software issues that come from PC apps or hardware needs. On-site training and support may be required
• Oversees testing and maintenance of Processing Center hardware
• All other duties as assigned

Check out why people love serving with Samaritan’s Purse: https://bit.ly/2F8Nom5

Qualifications & Experience:

• Strong understanding of relational databases (MS SQL Server experience, MySQL preferred experience, PosgreSQL preferred experience)
• High level ability to scope a project, identify risks, and manage stakeholder’s expectations
• Understands User Acceptance Testing (UAT)  and able to effectively translate user stories
• IT Project Management experience strongly preferred
• Able to efficiently work within a fast paced environment and communicate effectively across departments

Education

Bachelor’s degree (BS/BA); and five to seven years’ related experience in IT Project Management and/or training; or equivalent combination of education and experience. Twelve credit hours of college-level Biblical studies strongly preferred. 

Job Location: Boone, NC (no remote option)

Type:  Full-time

Language Requirement: Fluency in English (required)

Travel Expectations: Less than 10%

Benefits:

• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Term Life Insurance
• 401 (k) retirement savings plan
• 10 paid holidays
• 12 vacation days
• 10 sick/personal days