IT Technician: Digital Infrastructure Support (part-time)

The Heinrich-Böll-Stiftung European Union Office in Brussels is welcoming applications for the open position “IT Technician: Digital Infrastructure Support” to start working as of 1 July 2021.

The Heinrich-Böll-Stiftung is a German political foundation affiliated with the German Green Party (Alliance 90/The Greens). Its primary task is political education and advocacy in Germany and abroad. Our main tenets are ecology and sustainability, democracy and human rights, non-violence and justice. In our work, we place particular emphasis on gender democracy, equal rights for minorities and the political and social participation of migrants.

Our namesake, the writer and Nobel Prize laureate Heinrich Böll, personifies the fundamental principles we stand for: defence of freedom and human dignity, civic courage, open debate and the acknowledgement of art and culture as independent spheres of thought and action. As a think tank for green visions and ideas, we are part of an international network with 33 offices worldwide and with partner projects in more than 60 countries.

The IT Technician will be responsible to provide a stable and secure digital infrastructure and support the team of the Heinrich-Böll-Stiftung European Union in implementing digital activities. Specifically, he/she/they will:

• Maintain and develop a secure digital infrastructure in consultation with the Office Director, the Head of Unit “Global Support for Democracy” and the IT division of the International Department at the Heinrich-Böll-Stiftung headquarters in Berlin,
• Assist all staff members with the digital implementation of their tasks and projects,
• Conceptualise, implement and monitor a website/digital platform for Heinrich-Böll-Stiftung alumni in consultation with the Head of Unit “Global Support for Democracy” and the respective Head of Programme,
• Provide IT-security trainings and advice for human rights defenders and activists under threat,
• Provide day to day support and maintenance of the Heinrich-Böll-Stiftung network, computer equipment, licences and servers for the whole Heinrich-Böll-Stiftung Brussels office,
• Diagnose and resolve basic network, software and hardware faults and perform basic maintenance repairs and upgrades,
• Install, configure, and support networked PCs, laptops and peripheral devices including printers when necessary,
• Establish and maintain liaisons with the IT division of the International Department at the Heinrich-Böll-Stiftung headquarters in Berlin,
• Ensure compliance with the requirements of IT related policies (e.g. EU General Data Protection Regulation, Heinrich-Böll-Stiftung IT security standards).

Requirements:

• Education in computer science, informatics or comparable
• Experience in network management and strong knowledge of IT systems and applications
• Understanding of computer components and skills necessary to repair or replace them as needed
• Genuine interest in human rights and the support of human rights defenders
• Strong analysis, troubleshooting and problem-solving skills
• Good understanding of the IT security needs of human rights defenders
• Strong knowledge of IT security and data protection standards (e.g. EU General Data Protection Regulation)
• Previous experience in the IT Service Desk field is an advantage
• Oral and written fluency in English (French and/or German language skills are an advantage)
• International work experience/work experience in the non-profit sector is preferred
• Strong interpersonal and communication skills working with technical and non-technical personnel at various levels in the organisation
• Ability to organise work assignments, set priorities and meet deadlines
• Gender awareness
• Genuine interest in the values and mission of the Heinrich-Böll-Stiftung

The job location is Brussels. The position is part-time (20 hours/week, employment contract).

As of 1 January 2022, there is the prospect of this positon to be full-time (37 hours/week, employment contract).

Application: Please send your CV and motivation letter by e-mail to [email protected]

The deadline for applications is Wednesday 5 May 2021, 23:59 CEST.

Only shortlisted candidates will be contacted.