investigation officer-AZAZ-SYNAT

General Description of the Programme:

GOAL an International Humanitarian Organisation has had a presence in Turkey since 2013 and has been contributing to the migrant response since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.

GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.

GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.

GOAL has two projects (ECHO funded LINK and PRM funded GREEN) in Turkey, LINK program targets refugees from nomadic / semi-nomadic backgrounds and those engaged in seasonal agricultural labour. LINK has been designed to address and mitigate protection concerns of the vulnerable / marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities, and Individual Protection Assistance (IPA) services to enable highly vulnerable refugees to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. On the other hand, Green program aims to improve socioeconomic inclusion, resilience and self-sufficiency of highly vulnerable/excluded women and girls from host and refugee communities (Syrians as well as those living in program locations under the international protection regulation) including nomadic communities and seasonal agriculture workers from both communities through integrated and market driven livelihood opportunities and protection services, including language courses and vocational skills training on greenhouse production and agriculture; case management (CM)/coaching services, establishment of a women cooperative, protection outreach, information provision and awareness raising; and provision of special needs and individual protection assistance services.

Job purpose:

The Investigation Team forms a key part of GOAL’s fraud mitigation, safeguarding and accountability frameworks, it is established to increase GOAL’s capacity to proactively deter, detect and investigate fraud and wrongdoing GOAL’s as well to strengthen applying GOAL policies and adhere to donor regulations. Working closely with all Departments, the Investigation Team will carry out the tasks as outlined in the investigation plan; collect information and evidence, conduct interviews with parties concerned, and prepare a preliminary investigation report including results and recommendation aiming to guide management towards a decision in a timely manner.

Duties, objectives and competencies

• Work closely with Senior Investigation Officer (SIO) to develop and manage investigations processes, ensuring they are performed in a discreet and confidential manner and with the highest levels of efficiency and propriety through the use of investigating tools and methodologies including:

• Conducting field enquiries (such as site visits and surveillance).

• Contacting concerned parties to obtain records and gather information as required during the course of an investigation.

• Conducting interviews with concerned parties involved in each case (complainant, potential witnesses and the subjects of investigations) keeping all parties safe.

• Conducting research into the background of individuals or subject of allegation that are related to an investigation (where relevant).

• Conducting proactive topic-based research relating to the general background of an investigation (where relevant).

• Manage the security and storage of information, evidence and documents related to investigations.

• Assist the SIO with the preparation of the investigation plan as needed, in strict confidentiality and managing risks in a manner that protects concerned parties of an investigation.

• Liaise with internal and external parties including other local authorities and programme stakeholders, as necessary to ensure the effective, efficient and safe functioning of the investigation process.

• Submit comprehensive and timely investigation reports to SIO upon finalization of any investigation or enquiry, outlining results and recommendation based on the findings.

• Ensure recommendation are cross checked with updated standardized operation procedure, memorandum, contracts and any other relevant documents.

• To provide final feedback to complainants and other relevant parties, if required, on the resolution of issues, and the results of investigations.

• Undertake any other related duties as assigned from time to time by SIO.

Requirements (essential)

• University or institute degree level qualification in – Social, Humanities, Human Rights, business administration or other relevant fields.
• 3 years of experience in accountability or ME with NGOs / Humanitarian agencies.
• Demonstrated ability to engage in analytical and critical thinking to assess complaints
• Competent with MS Office package (computer skills).
• Very good interpersonal /relationship management skills.
• Good writing, reporting and communication skills
• Experience using data collection tools (Kobo, Commcare)
• Fluency in Arabic and good English language skills (spoken and written)
• Patient, able to work under high pressure.
• Willingness to live and work in northern Syria.
• Ability to pay attention to details and to ensure accuracy and competence of all investigative assignments
• Knowledge and understanding of Core Humanitarian Standards (CHS).
• Knowledge of GOAL programmes.

Requirements (desired)

• Knowledge of acceptable investigative practices.
• Cultural adaptability and willingness to travel
• Kurdish and/or Turkish language skills is a plus.

General terms and conditions

Safeguarding

Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

• Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
• Report any concerns about inappropriate behaviour of a GOAL staff or partner.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

lease note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment requested from you at the application or any stage of the recruitment process, please inform [email protected] with the details immediately.

“يرجى ملاحظة أن منظمة جول GOAL لا تفرض أي رسوم من أي نوع أو أي التزام مالي آخر في أي مرحلة من مراحل عملية التوظيف (الطلب ، المقابلة ، المعالجة ، التدريب ، التعريف) أو رسوم أخرى ، و لا تطالب بأي معلومات عن الحسابات المصرفية البنكيه للمتقدمين على الشواغر. لا تعمل جول GOAL مع المؤسسات الوسيطة والأفراد أو وكالات التوظيف أثناء عملية التوظيف. في حالة طلب أي رسوم أو مستحقات منك خلال عملة التقديم على الوظائف الشاغره أو في أي مرحلة من مراحل عملية التوظيف ، يرجى إلابلاغ عن طريق ارسال رساله الكترونيه الى [email protected] و الافصاح عن جميع بالتفاصيل على الفور.

Thank you.