Coursera is a leading online learning platform for higher education, where 82 million learners from around the world come to learn skills of the future. More than 220 of the world’s top universities and industry educators partner with Coursera to offer courses, Specializations, certificates, and degree programs. Thousands of companies trust the company’s enterprise platform Coursera for Business to transform their talent. Coursera for Government equips government employees and citizens with in-demand skills to build a competitive workforce. Coursera for Campus empowers any university to offer high-quality, job-relevant online education to students, alumni, faculty, and staff. Coursera is backed by leading investors that include Kleiner Perkins, New Enterprise Associates, Learn Capital, and SEEK Group.
Coursera is looking for a Coursera for Campus Operations Specialist to join our Platform Services team. The Coursera for Campus Operations Specialist will empower universities to offer relevant online education to their students by developing and executing on cross-functional, technical workflows that enable smooth program operations and a strong learner experience.
Responsibilities:
- Work directly with university client administrators to provide Coursera platform education, understand their program goals, and find creative technical solutions. Interactions will be primarily by email, but the Operations Specialist should be comfortable with phone/video conference, too.
- Develop and execute on technical workflows that enable smooth program operations, using a suite of internal tools, platform expertise, and customer empathy.
- Find and report on patterns or trends within assigned accounts, using data to back up insights
- Build and maintain detailed, accurate documentation and resources for both internal and external reference
- Work with cross-functional partners to develop client creative technical solutions for university clients.
Basic Qualifications:
- 2+ years of technical support or software implementation experience
- 2+ years of experience in customer success or account management
Preferred Qualifications:
- 2+ years of experience working with education technology or with an educational institution
- Experience analyzing data, trends, and customer information
- Passion for customer service and understanding customer or client needs
- History of using communication skills (verbal, written, and presentation) with customers and cross-functional partners
- Experience with Zendesk, Salesforce, and JIRA are preferred
If this opportunity interests you, you might like these courses on Coursera:
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected].
Please review our CCPA Applicant Notice here.
India /
Services – Product Services /
Full-time Exempt
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