Foreign, Commonwealth and Development Office (Residence and Support Staff)
Community Liaison
Due to COVID-19, you may experience some delay in the progress of this recruitment campaign. We are working hard to minimise any disruption. You may find more information in the Additional Information section below.
The British Embassy in Bishkek is part of a worldwide network representing British political, economic and consular interests overseas and is now looking to recruit a Community Liaison Officer (CLO) to work closely with Post Management, UKB staff and dependants for the well-being of all staff at Post, with primary function as advocate for and provision of support to UK-based staff and families (FCDO and PAGs) on family and community issues, principally in the areas of information gathering, welfare and communication.
Main Duties and Responsibilities:
- Information gathering for UK-Based officers and their spouses/partners and families, and Local Staff on flexible deployment (including for those not yet at Post). To include (where applicable) information primarily on spouse/partner employment at Post; children’s education (through completion of separate HR School and Nursery Information Sheets of authorised schools at Post); a comprehensive information pack on childcare at post, feedback on adult education; career and training opportunities; single officer and foreign born spouse/partner issues; recreational facilities; social matters; and completion of DSFA Spouse and Partner Annual Employment Report;
- Welfare at Post: welcoming all staff on posting/temporary duty/flexible deployment and accompanying families to ensure as smooth an integration as possible into the life of the Post community; following up to check that the settling in process is working; being a source of referral and support where questions, problems and difficulties arise; providing short Post community induction. CLOs are not expected to be medically trained and have no medical responsibility.
- Advocate for UK-based staff and families in addressing issues of importance with Post Management, including as their representative on Post Joint Management Boards, evacuation/contingency planning and housing committees, and as the chief link between Post and DSFA in London;
- Communicating effectively on community and social matters across Post to all staff and receive notification of staff arrivals/departures. The CLO should participate in the Joint Management Board (JMB) and Evacuation and Contingency Planning. The CLO should advertise details of DSFA career support services and courses to eligible UK-Based spouses/partners at Post. CLO is expected to establish some form of communication for staff and spouses/partners across Post, such as a WhatsApp group, in accordance with the FCDO social media policy;
- Information management of Post Welcome Pack, CLO homepage on Post’s Intranet/SharePoint site, input to update and review of Post Report and Fact Sheet; management of domestic equipment float. CLOs should be accessible and able to provide information in areas including pre-Posting information, spouse/partner employment at Post; child and adult education, childcare, recreation facilities and training opportunities;
- Emergency Planning: the CLO must be aware of and involved in any Post contingency and evacuation plans. All CLOs should complete the Crisis Preparedness Management eLearning on GLO;
- Language Officer: the CLO will support UKB staff and families to access their language learning entitlement. They will liaise with local language schools to set up classes, manage payments and check that schools are meeting required standards.
All the above tasks require the CLO to have strong links with senior management, relevant FCO departments and the DSFA’s London office and work closely with the Embassy Corporate Services Team.
There may be some need for occasional out of hours work (this would largely be support to UKB families in case of emergency).
- Fluent written and spoken English (minimum level required C1 under the CEFR or equivalent*);
- Well-developed customer service orientation, with a commitment to continuous service improvement and leading by example;
- Experience of working in an international environment, with people from different cultures;
- Discretion, empathy and good communication skills;
- Skills in newsletter writing;
- Ability to multi-task and work under pressure.
- Good knowledge of Microsoft office.
- Fluent written and spoken Russian and/or Kyrgyz is desirable, not mandatory;
- Knowledge of child protection and domestic violence issues;
- Solid understanding of local healthcare and school education provision.
Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
30 May 2021
A2 (L)
Part-Time, Permanent
18
Europe, Eastern Europe & Central Asia
Kyrgyzstan
Bishkek
British Embassy
1
723 (gross)
1 July 2021
This is a part-time, permanent position of 18 hours per week.
The gross salary per month is USD 723. Please note 13th monthly salary is paid pro rata in November.
The expected start date is 01 July 2021, however, the successful candidate should be available to start as soon as possible.
The successful candidate will be subject to a professional background check and security clearance.
All applicants should have a pre-existing legal status to live and work in Kyrgyzstan. The British Embassy does not facilitate/sponsor visa applications and work permits. Staff recruited locally by the British Embassy in Kyrgyzstan are subject to terms and conditions service according to Kyrgyz employment.
Please note, Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C1 as Mastery or proficiency Level which comprehends that a person can understand with ease virtually everything heard or read; can summarize information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation; can express themselves spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.
Information due to COVID-19:
- You may experience some delay in the progress of this recruitment campaign and we are working hard to minimise any disruption;
- Interviews will be done remotely if the existing situation determines this to be the right course of action;
- Starting date may be delayed depending on circumstances at the time and it will be agreed with the selected candidate.
To help us track our recruitment effort, please indicate on the application form /in your cover letter where (ngotenders.net) you saw this job posting.