Join this team and you will have opportunity to interact with a fun, friendly, and knowledgeable group of individuals who value collaboration and results. It will also provide the opportunity to hone your negotiating skills.
What you’ll do:
Manage delinquency by working accounts in the assigned queue in LMS daily to reduce delinquency and apply funds to delinquent accounts; determine need for repossession and make appropriate recommendations to manager; utilize online collection systems and document all collection efforts and telephone calls; remove limits and/or place blocks on Visas and Lines of Credit; and update Visa default rates.
Analyze member account portfolios and prioritize delinquent accounts; recommend accounts to be referred to attorneys and monitor collection activity; monitor payroll allocations.
Communicate with members to notify them of past due loan payments in order to control delinquencies.
Negotiate and make recommendations regarding loan workouts, deferments, and payment reductions.
Provide courteous and professional service to UNFCU staff and members.
What we’re seeking:
Clear understanding of loss mitigation and delinquency management
Proficiency in Microsoft Office
Good negotiation skills and creativity in reducing losses
Ability to organize work and set priorities
Ability to manage relationships at all levels throughout the organization and with credit union membership
What makes you stand out:
Collections experience in a financial institution collecting on Auto, Visa, LOC, HELOC and Mortgages
Experience with FNMA and FreddieMac servicing requirements
Who we are:
UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.
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