Business Analyst (Items and Suppliers), P3

Temporary Appointment
Business Analyst (Items and Suppliers), P3
The Cloud ERP Project, in the Business Transformation Programme

UNHCR, the UN Refugee Agency, is offering a Temporary full-time position within the Division of Emergency Security and Supply (DESS ), Supply Management Service (SMS) in Budapest, Hungary. The UN High Commissioner for Refugees (UNHCR) is a global United Nations organization which mandate is to protect and assist refugees and other persons of its concern world-wide and to seek durable solutions to their plight; UNHCR is present in 134 countries with offices in 546 locations.

• Title: Business Analyst (Items and Suppliers)
• Project: The Cloud ERP Project, in the Business Transformation Programme
• Duty Station: Budapest, Hungary
• Service/Division: Division of Emergency Security and Supply (DESS ) Supply Management Service (SMS)
• Contract Type: Temporary Appointment
• Contract Level: P3
• Duration: 1 year, extendable
• Supervisor: Process Lead, Procure to Pay
• Closing date: 11 May 2021
• Start date: ASAP

Organisational context
UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. UNHCR has initiated a Business Transformation Programme (BTP) to improve its business and results.

Within the context of the Business Transformation Programme (BTP), UNHCR’s strategy for Financial Management (FM), Contributions Management (CM) and Supply Chain Management (SCM) is to realize the vision of the functional divisions by implementing new and more agile ways of working, addressing key business challenges, and increasing capabilities.

This component of the Business Transformation Programme (BTP) is called the Cloud ERP Project; it is a key element of the transformation. The Project aims to provide UNHCR with new operational, planning and back-office systems using digital-era cloud technologies and modern Enterprise Resource Planning (ERP) solutions. The project will deploy the Oracle Cloud ERP SaaS offering, for the related functional process areas.

Supply Chain Management covers end-to-end processes of the Project in two workstreams: Procure to Pay (P2P) and Logistics and Inventory. Through the management of Items and Suppliers, and to ensure streamlined receipt and payment processes, the two workstreams connects the end-to-end supply activities; sourcing, contract management, ordering, demand and supply network planning, delivery management and customs clearance, inspection, warehouse management, and the release of inventory items for further distribution.

Additionally, the Supply Chain Management workstreams must consider integration with the other Cloud ERP Project workstreams: Budget-Finance to Report, and Grants and Projects, and other applications and solutions within the UNHCR Applications Landscape; for example, COMPASS and Salesforce. The workstreams are focused on the optimization of existing processes, design of new processes for the Organization and the smooth transition from the current state to the new and improved processes, systems, and skillsets covered by Supply Chain Management.

Duties and responsibilities
The Business Analyst is a leading professional who is expected to deliver new insight and lasting business value by leveraging the many systems, analytics and business opportunities offered by cutting edge technology. The incumbent contributes to end-to-end integration, and proactively manages updates from a business transformation leadership perspective.
In coordination with the Process Lead, Procure to Pay, the overall project Business Coordinator, Project Manager, the Divisional Business Coordinators, the Change Management Lead, the other project Process Leads, and other stakeholders in and outside the project structure, the incumbent will be accountable and responsible for the following.

Accountabilities

• Ensure business requirements are expressed, understood, and taken into consideration in the definition of future business processes. This includes standardization of business processes based on industry-leading practices.
• Ensure Project Outputs are delivered according to the appropriate quality, in a timescale and at a cost acceptable to the Project Steering Committee.
• Support a general mindset transformation in support of the realization of UNHCR’s vision of services provided by the enabling functions.

Responsibilities

• Undertakes all tasks allocated by the project management team, in accordance with the Project Plan and reports progress on allocated tasks.
• Leads client-facing design sessions and promote related change management actions to streamline the Item master and Supplier categorization.
• Advises the optimum category management approach considering UN standards and UNHCR’s particularities.
• Promotes the Key Players’ identification and sub-categorization in the UNHCR’s Global Supply Chain, including among other suppliers and manufacturers, ship to locations, freight forwarders, warehouses, logistics service providers, partners, and distribution centers.
• Based on confirmed business needs, undertakes analysis and documentation to support the design of the related master data business processes.
• Works closely with all the stakeholders, in headquarters, regions and countries, with proactive sharing of expertise to ensure the efficiency of processes that are decentralized in the field operations.
• Ensures decisions, and their required timeframe, are communicated and understood by process owners, and that related issues are addressed as required to meet project milestones, including the drafting of recommendations on decisions and paths of action.
• Addresses issues for the data objects under analysis and documents identified risks, including data preparation and escalating where necessary.
• Maintains all required documentation relating to the execution of allocated tasks and supports the Process Owners in the finalization of project documentation.
• Rapidly understands and learns the functionalities offered by the Oracle Cloud ERP solution in the area of responsibility. Communicates and transfers that knowledge to Process Owners and other team members.
• Supports the Process Lead, Procure to Pay, the overall project Business Coordinator, Change Management Team, and the Divisional Business Coordinators in the design and execution of the business adoption and communication strategies.
• Supports the Process Owners in advocating for the benefits of the Project and the solution to be deployed.
• Assist the Process Lead, Procure to Pay, overall project Business Coordinator and the Divisional Business Coordinators in providing advice and concrete suggestions to executive and strategic management, who are responsible for supporting the organizational change initiative.
• Perform other duties as required.

The Business Analyst, Items and Suppliers will not work in isolation, the incumbent will be part of a team led by the Divisional Business Coordinator and will work in close coordination and alignment with the overall project Business Coordinator, other Divisional Business Coordinators, Procure to Pay and Logistics and Inventory Process Leads, the Master Data Management team and the Process Owners of all functional areas. The Business Analyst, Items and Suppliers will be expected to build a close working relationship with other project team members and stakeholders, to ensure the success of the Project.

Essential minimum qualifications and professional experience required

• University degree in Logistics, Supply Chain Management, Engineering, International Commerce, Information Technology, Finance or Business Administration (or other relevant field or equivalent experience).
• Minimum 6 years of experience with undergraduate degree (or 5 years with graduate degree/4 years with PhD) at the professional level in progressively responsible functions in Supply Chain Management, in particular with business processes and data analysis with ERP Financial Management solutions such as Oracle, SAP or Workday.
• Solid understanding of the end-to-end processes in Supply Chain Management, the flow of Item and Supplier information and their impact between the different ERP processes.
• Experience in Big Data analysis, data gathering, cleansing, and transforming techniques.
• Excellent communication and relationship management skills with the ability to influence and get buy-in from people not under direct supervision.
• An outgoing personality and a team player with service-oriented attitudes.
• Proven ability to deal with multiple tasks in a courteous and service-oriented manner, in demanding working conditions that often have short deadlines.
• Strive to live up to high ethical and professional standards.
• Excellent knowledge of English (written, oral and comprehension).
• Proficient with Microsoft Office tools, databases and business analytics solutions
• Ability to travel upon short notice up to 25% of the time.

Desirable skills and professional experience

• Project Management Certification, PRINCE2 or similar
• Experience in projects which have implemented large-scale ERP Financial Management solutions such as Oracle, SAP or Workday.
• Exposure to change management, customer experience, quality assurance, and communications.
• Prior experience in humanitarian or development sector or working in developing and/or conflict-affected countries
• Financial management knowledge and understanding of UN and UNHCR financial rules, accounting principles, and budget management will be considered as a plus.
• Knowledge of UNHCR’s other working languages (French, Spanish).

Location
The successful candidate will be based in Budapest, Hungary.

Conditions
The Temporary Appointment is for one year and can be extended. It is a full-time role.