Chief, Human Resources (HR) Operations and Administrative Services

Position Title : Chief, Human Resources (HR) Operations and Administrative

Services

Duty Station : Manila, Philippines

Classification : Professional Staff, Grade P5

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 10 November 2020

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates

2. External female candidates:

3. Candidate from the following non-represented member states:

Antigua and Barbuda; Botswana; Cabo Verde; Comoros; Cook Islands; Cuba; Fiji; Gabon; Grenada; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Luxembourg; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.

Context:

The Manila (Global) Administrative Centre (MAC) is IOM’s global administrative hub based in the Philippines which provides a range of administrative services mainly covering human resources, finance, procurement, online communication and IT.

The Manila Human Resources Operations (MHRO) is responsible for the management and implementation of Global HR Operations and serves as a Global Center of Excellence for the corporate HR solutions and applications, and knowledge management.

Under the overall supervision of the Director, Human Resources Management Division and direct supervision of the Chief, Human Resources Business Partner, the administrative supervision of the Director, MAC, and in coordination with relevant organizational counterparts, the successful candidate will be responsible and accountable for the Global Centralized HR Operations functions of IOM. He/she plays a critical role in the successful implementation of the IOM HR Strategy.

He/she will be responsible and accountable for the management and direct supervision of the following units:

• Human Resources Administration Unit (Contract issuance and maintenance, and administration of entitlements and conditions of service for all international professional staff worldwide and all Headquarters based personnel);

• Payroll Administration including Pension enrolment and management; and,

• Operations Support Services (HR solutions and automation, business processes, change management, knowledge management, quality control and quality assurance, organizational and performance management, reporting and communications).

He/she will be responsible for the administrative supervision of the following organizational units:

• Health Claims Processing;

• Health Insurance and Medical Unit;

• Staff Development and Learning; and,

• Recruitment Unit.

Core Functions / Responsibilities:

1. Plan, organize, manage and supervise the work of the MHRO Units in the scope of responsibility.

2. Establish clear objectives and deliverables for the various teams and report on achievements and performance.

3. Establish and maintain a good working relationship with all stakeholders and HR managers in Headquarters.

4. Ensure information sharing and escalation of complex and sensitive cases.

5. Analyze all complex cases and present Senior HR managers with options and solutions to enable informed decisions.

6. Develop and implement new strategies, instructions, practices and procedures to meet the evolving needs of IOM Global HR Operations.

7. Develop and implement HR best practice and knowledge management strategies.

8. Develop and implement innovative solutions, tools and change management programs in human resources operations.

9. Assume a lead Role in the Business Transformation projects and initiatives involving HR Operations.

10. Lead the development and the implementation of ERP strategies for Global HR Operations.

11. Monitor and ensure the implementation of human resources policies, programmes and procedures.

12. Advise senior management on all aspects of global human resources operations, practices, procedures and substance and provide proactive and innovative approaches to delivery of human resources services as well as to strategic and policy issues.

13. Conceptualise and implement a solid reporting system to provide the Organization with timely and accurate HR data.

14. Actively participate in the revision, development and implementation of the IOM overall HR strategy, risk management strategies, policies and practices to achieve the IOM objectives in the area of human resources management.

15. Develop and implement control mechanisms for the various streams to minimize risks and safeguard the Organization’s financial asset.

16. Develop and implement a Business Continuity Plan (BCP) for the Global HR Operations.

17. Represent the Organization at internal and external forums on human resources matters as required.

18. Exercise delegated authority for HR Operations as assigned by the DOA tool and the authority assigned by the Director, MAC.

19. Participate in the MAC Senior Management Team, Crisis Management Team and other related activities.

20. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Human Resources, Public Administration, Business Administration or a related field from an accredited academic institution with ten years of relevant professional experience; or,

• University degree in the above fields with twelve years of relevant professional experience.

Experience

• A minimum of five years of experience in a managerial role, with demonstrated interest and experience in human resources functions.

• Experience in implementing new HR policies and initiatives.

• Experience in field operations and / or emergency settings is an asset.

Skills

• Knowledge of Human Resources management and principles;

• Knowledge of HR management Policies and Rules within the UN is an asset.

Languages

IOM’s official languages are English, French, and Spanish.

For this position, Fluency in English is required (oral and written). Working knowledge of a second IOM language is required. Working knowledge of any other UN language and/or Portuguese is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process,

which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database

(https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 3

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations.

Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.