Consular Coordinator at the High Commission of Canada in Singapore.

4270

Consular Coordinator

SGD 45,846 per annum with benefit package (please see Other Information)

Indeterminate

This position is a LES (Locally Engaged Staff) Anticipatory-staffing, subject to the Terms and Conditions of Employment for LES in the High Commission of Canada in Singapore

Assistant

LE06

High Commission of Canada in Singapore

14-12-2020 at 23:59 UTC/GMT

Under the general supervision of the Program Manager and Consular Officer, the Consular Coordinator provides diverse, challenging and policy-driven front line services to Canadians, which requires analyzing information, reviewing documentations and conducting data entry.

The work is subject to unpredictable developments and fluctuating priorities grounded on the following responsibilities: delivering consular, passport, citizenship and notarial support services; processing passport and citizenship applications; providing information and advice related to consular, passport, citizenship and notarial services; responding to emergency situations involving distressed Canadians and/or disturbing situations; researching, collecting and/or verifying information on a range of files and cases related to the consular program; as well as working with various (local and/or Canadian) authorities in support of clients.

Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

Education:
• A degree from an accredited university or college; or an acceptable combination of relevant experience (of at least three years), education and training related to the rated requirements of the position.

Language:
• Professional Proficiency in English (both oral and writing)
• Professional proficiency in French (both oral and writing)

Experience:
• Recent experience (minimum of 3 years in past 5 years) in providing administrative and support services in a private or public sector organization;
• Recent experiences in drafting reports and/or briefing notes;
• Experiences (minimum of 3 years) in liaising and working with clients, partners or stakeholders; and,
• Experience in handling sensitive and/or confidential information.

Rated Requirements:
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:

• Knowledge of Global Affairs Canada’s consular mandate and objectives; and,
• Knowledge and proficiency in computer systems in a network environment, including but not limited to MS Office suite (Excel, Word, Outlook, power point), as well as data entry.

Abilities / Competencies:

• Effective interactive communication (both verbally and in writing) in English and in French;
• Ability to provide advice to clients and maintain a high level of customer service;
• Ability to manage difficult / upset clients effectively;
• Ability to work independently as well as in a team;
• Ability to accurately research, analyze and articulate administrative policies;
• Ability to prioritize workload and multi-task effectively in a high paced work environment;
• Personal integrity, discretion and sound judgment;
• Adaptability and flexibility;
• Collaborative working style; and,
• Attention to detail/accuracy.

Preference may be given to candidates who have the following asset qualifications:
• Knowledge of both Singaporean and Canadian government organizations and policies that may assist Canadian citizens with routine matters, in times of distress, or during a crisis / emergency situation; and,
• Experience working in a similar role (providing passport and consular services) at a Canadian diplomatic mission or another international organization.

n/a

Operational Requirements (full time, 37.5 hrs / week)
• Hours of work: Mondays-Thursday: 08:00 to 16:30;
• Fridays: 08:00 to 13:30;
• Must be able to work overtime, as operationally required;
• Please note the High Commission operates a schedule of public holidays according to a combination of Singaporean and Canadian dates, which means you will be required to work on certain Singaporean holidays.

The successful candidate must:
• Be able to work legally in Singapore at the time of application. Please note that the High Commission of Canada in Singapore does not sponsor any Employment Pass applications to the Ministry of Manpower.
• Must successfully pass the Passport Canada training course, which allows for the delivery of the Passport Program within the probationary time (training will be provided);
• Have a valid “Reliability Status”. A security check is required prior to appointment as well as a medical examination. The required level of security clearance must be maintained throughout the employment period; and,
• Be able and committed to work additional hours as required, and on short notice, which may include evenings and weekends.

This position is open to individuals who are eligible to work without restrictions in Singapore, who meet all the essential requirements below, and whose applications are received before the closing date. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

How to Apply:
• Applications must be submitted through this website by 14 December 2020, 23:59 Singapore time.

• Only applications received before the closing date will be accepted.

• Applicants must send a résumé and cover letter in English or French which addresses each of the essential qualifications and any assets qualifications with specific and comprehensive information supporting each item.

• Candidates must provide their valid NRIC/FIN number with their application.

• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.

• We thank all applicants for their interest, but we will only contact those who pass the initial screening.

Other Information:
• Please note that the Canadian Government does not reimburse any travel costs to and from interview nor does it reimburse any relocation costs.

• Benefit package includes:
a. Paid overtime;
b. Eighteen (18) days of paid vacation leave per year for fewer than 10 years of service and Twenty-Two (22) days of paid vacation leave per year for 10 or more years of service;
c. Bonus is one and a half month of base salary (prorated) payable in December;
d. Contributions to Central Provident Fund Board; and,
e. Insurance coverage for clinical, specialist, hospitalisation, dental and term life.

• Applicants who fail to confirm their attendance at our written exam and/or interview will be considered withdrawn from the process.

• If candidates need any special assistance in terms of attending exams or interviews, then please let us know at [email protected] during the application process.

• This competitive staffing process may be used to create an eligibility list of qualified candidates for this position and/or similar positions with various tenures, including indeterminate and term at the High Commission of Canada in Singapore which may arise in the 12 months following the completion of this recruitment process. If the selected candidate is already an active Locally-Engaged Staff (LES) employee, the eligibility list may also be used for assignments or acting appointments.

• To apply please follow this link https://ngotenders.net/jobs
• To help us track our recruitment effort, please indicate in your cover letter where (ngotenders.net) you saw this job posting.