Consular Officer

4373

Consular Officer

563,262 ETB per year

Term/Indeterminate

This position is an LES (Locally Engaged Staff) position, subject to the Terms and Conditions of Employment for LES in Ethiopia.

Officer

LE-07

Addis Ababa, Ethiopia

01-03-2021 at 23:59 UTC/GMT

The Embassy of Canada in Addis Ababa, Ethiopia is soliciting applications for the Consular Officer position. Under the supervision of the Deputy Management Consular Officer (DMCO), the Consular Officer manages a program of consular client service, implements preparatory and preventative measures in support of the Canadian community, and provides administrative support to the program. The Consular Officer is responsible for; managing the delivery of passport and citizenship services to Canadians within the Mission’s area of accreditation (Ethiopia and Djibouti); overseeing delivery of routine and general assistance and information to the Canadian community; developing and maintaining awareness of the local environment and building a network of relationships to facilitate the delivery of consular services; implementing and delivering management services and support to the Consular program, supervising a Consular Assistant; providing administrative support to the Consular program, and performing other related duties, including but not limited to supporting consular related visits by Canadian government officials as well as assisting the Mission in its operations and activities as directed.

Applicants must clearly and explicitly demonstrate in both their application letter and résumé that they meet the essential qualifications on the education, language and experience criteria listed in order to be screened into this competition. Only candidates that meet the language, experience and education qualifications will be invited for further assessment.

Education:
• University degree from a recognized university in a related field; for example, public administration, psychology, communications, social sciences, business administration, international relations or law.

Languages:
• Fluency in English (oral and written)
• Intermediate proficiency in French (oral and reading)
• Fluency in Amharic (oral and written)

Experience:
• Minimum of two years’ work experience in an office environment in an Embassy, NGO or international organization
• Minimum of two years’ experience in responding to public/client inquiries or in a customer service role, in responding to inquiries from the public, providing advice and services to clients
• Minimum of two years’ experience in an administrative role establishing and maintaining filing systems and maintaining accurate records

Rated Requirements
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:
• Knowledge of the Vienna Convention on Diplomatic/Consular Relations
• Knowledge of responsibilities of a Consular team in an Embassy
• Knowledge of local administrative and governmental procedures as they relate to Canadians and expatriate residents (institutions and civil documentation, identity, education, employment, etc.)

Abilities
• Ability to organize work, manage multiple demands to meet deadlines and priorities in a high-paced work environment.
• Ability to analyze, evaluate and present information to facilitate decision making.

Competencies
• Effective interactive communication – Oral and Written
• Professional integrity and sound judgement
• Excellent and proven attention to detail
• Client Focus

Personal Suitability
• Initiative
• Empathy

Preference may be given to candidates who have the following asset qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.

Experience/Knowledge
• Previous consular experience /experience providing notarial or legal services.
• Knowledge in using an information management system or database of qualitative and quantitative information, in particular COSMOS applications

The Canadian Government is an equal opportunities employer; it wishes to establish and maintain a representative workforce and encourages applications from women and persons with disabilities. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other factor.

• Required to work directly with the public including with Canadians in distress.
• Required to routinely work overtime, sometimes on short notice and on an “on call” basis 24/7.
• Some travel is required domestically or internationally.
• Hours of Work: 37.5 hours per week, 5 days a week

• Must be currently living in and legally entitled to work in Ethiopia.
• Able to obtain and maintain a Government of Canada Reliability Status Clearance.
• Successful completion of Passport training within the first three months of employment (training will be provided).

This competition is open ONLY to locally engaged staff, indeterminate and term, at the Embassy of Canada to Ethiopia who meet all of the essential qualifications and employment conditions and whose applications are received before the closing date. Please note that the Embassy of Canada to Ethiopia does not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

How to apply:
• Candidates are required to upload a cover letter and CV in English or French. Applications which do not include the requested documents or information in the CV or cover letter will be rejected. Any additional information must be included as part of these two attachments.
• Candidates who are unable to submit their application due to technical difficulties must report these to: [email protected] prior to the closing date. Failure to so will result in the application being rejected.

Important Notes:
• Please do not use a tablet or cell phone to submit your application, as mobile browsers are not supported by our on-line portal. Candidates should only apply using a laptop or desktop computer.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this vacancy should include an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• The Embassy of Canada in Ethiopia does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Candidates requiring any special assistance in attending exams or interviews are requested to inform us.
• The results of this recruitment process may also be used to establish an eligibility list of qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada in Ethiopia which might arise in the 12 months following the completion of this recruitment process.