Consultancy: Digital Learning and Capacity Building Specialist (6 months: mid-Nov. 2020 – end May 2021) – Digital Strategy Section, Division of Communication, NYHQ – Requisition# 535511

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

The Digital Strategy Section (DSS) within the Division of Communication comprises Web Editorial, Social Media News and Campaigns, Digital Governance and Platforms teams working together to create compelling public-facing content and to provide digital services within the organization.

Through multiple platforms and in multiple languages, DSS draws attention to the many facets of UNICEF’s work, encouraging public support, participation and action, as well as ensuring greater transparency and accountability. Web stories, blog posts, photo essays, Facebook posts, Twitter campaigns, and videos for distribution via UNICEF.org, UNICEF Connect, YouTube, news media and other outlets and platforms are all a part of our digital storytelling. DSS is also responsible for the build, management and maintenance of global website properties, as well as providing support to Country and Regional (field) Offices to maximize their use of global web platforms in their communications activities.

DSS is currently looking for a Digital Learning and Capacity Building Specialist to continue advancing organizational digital communication capacity building efforts and lead the planning, design, implementation and evaluation of learning initiatives and projects, to equip UNICEF offices and staff globally with the most cutting-edge and up-to-date digital knowledge and skills and support UNICEF’s communication and advocacy for children and young people.

How can you make a difference?

Under the supervision and guidance of the Digital Governance and Capacity Building Lead, the Digital Learning and Capacity Building Specialist will be working closely with various teams and subject-matter experts in the DSS and s/he will be responsible for the development and implementation of digital communication capacity building initiatives based on the learning assessment results; the management, maintenance and optimization of capacity building channels; the monitoring, evaluation and reporting of capacity building outcomes and impacts.

Description of the assignment

•  Conduct a global learning assessment for UNICEF’s  digital communication practitioners and identify capacity building needs and gaps.
• Based on the learning assessment results, develop and implement the section’s 2021 capacity building strategy and plan by proposing suitable and executable digital learning initiatives and activities as well as key performance indicators.
• Conduct an in-depth market research on effective digital learning methodologies, best practices and trends. Analyze capacity building and knowledge exchange modalities and develop a learning toolbox and service catalog.
• Lead and manage UNICEF’s community of practice for digital communications (Yammer) and develop a community engagement strategy. 
• Conceptualize, plan and launch a global learning event for digital communications, in collaborations with internal stakeholders and external partners.
• Develop a learning path and refine the onboarding deck for digital communication practitioners.
• Organize and facilitate capacity building sessions in collaborations with relevant teams and subject-matter experts. 
• Manage and maintain DSS’s capacity building channels, including knowledge portal, e-learning platform and community of practice, etc.
• Design and develop learning and communication materials for a variety of audiences in the digital communication discipline.
• Monitor and evaluate capacity building activities and develop performance reports on activity outcomes and impacts. 
• Provide support and expertise to other relevant work areas of the Digital Strategy Section as needed.

Duty Station

Remote based with New York hours (EST)

Timeframe

Duration of Contract: 6 months

Estimated Start date: mid-November 2020

 

Deliverables	Duration (Estimated # of Days)	Deadline
Digital Communication learning assessment and gap analysis (in report and presentation formats)	20 working days	31 December 2020
Report of market research on effective digital learning methodologies, best practices and trends	5 working days	30 January 2021
2020 Q4 and annual capacity building report	5 working days	30 January 2021
2021 capacity building strategy and plan	10 working days	30 January 2021
Concept note of the global learning event for digital communications	10 working days	30 January 2021
Capacity building and knowledge exchange toolbox and service catalog	10 working days	28 February 2021
Yammer Engagement Strategy	10 working days	28 February 2021
Planning, organization and launch of the global learning event	30 working days	March – April 2021
Global learning event evaluation report and lessons learned	5 working days	30 April 2021
2021 Q1 capacity building report	3 working days	30 April 2021
Learning path and onboarding deck for digital communication practitioners	10 working days	31 May 2021

 

To qualify as an advocate for every child you will have…

• Masters required in Communications, Digital Media, Digital Marketing, Psychology or other related discipline.
• A minimum of five years of progressively professional experience in digital communications, digital marketing, learning & development, capacity building, knowledge management, instructional design in an international organization and/or large corporation is required to be eligible for this role.
• An established track record of effectively conducting learning needs assessment and gap analysis as well as developing learning strategy and plans.
• Working knowledge of current developments in the digital communications, digital marketing and digital learning.
• Strong technical expertise and hands-on experience in designing and delivering digital learning and training activities.
• Familiarity with a variety of tools and techniques that can be applied in learning and capacity building activities.
• Proven experience in planning, organizing and evaluating global online events.
• Proven experience in managing online communities and developing engagement strategy.
• Self-motivated with the ability to take direction. Ability to work both collaboratively and independently. 
• Strong ability to write and edit communication and learning materials and ability to explain complex ideas and concepts clearly and concisely in both written and oral forms. 
• Strong teamwork and partnership building skills and ability to effectively nurture relationships in a multicultural and decentralized working environment. 
• Ability to identify and analyze systemic issues, formulate opinions and make conclusions and recommendations to resolve those issues.
• Strong organizational skills and attention to detail. 
• Ability to handle multiple assignments with competing deadlines, Able to work under pressure and to tight deadlines.
• Proven analytical and research skills, and ability to conduct and report on high quality quantitative and qualitative data analytics analysis and conduct in-depth market research.  
• Proven ability to conceptualize, plan and execute ideas and implement innovative approaches, as well as transfer knowledge and skills. 
• Fluency in English is required. Knowledge of another official UN language or a local language is an asset.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

View our competency framework at

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

 

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above. Applications submitted without a daily/monthly rate will not be considered.

With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4. At the time the contract is awarded, the selected candidate must have in place current health insurance coverage

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.