Consultancy in Knowledge Management Strategy and Plan, LAC Regional Office

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Job no: 539295
Contract type: Consultancy
Level: Consultancy
Location: Panama
Categories: Child Protection, Knowledge Management, Consultancy

The UNICEF Latin America and Caribbean Regional Office (LACRO) is based in in Panama, operating in 36 territories, including 24 country offices.

UNICEF works to put the rights and well-being of children, especially those in disadvantaged conditions, at the heart of the social, political, and economic agenda, in line with our equity focus, working across our organization and with our partners in government, civil society and the private sector to support shifts in public policy, fuel social engagement, and increase investment for children.

The LACRO Child Protection Section supports the UNICEF country offices to protect all children from violence, abuse and exploitation in all contexts and including those who are on the move, in alternative care and in contact with the law. The Child Protection Section co-leads the flagship result for all countries in the region to eradicate violence against children, and a priority result to respond to children on the move.

UNICEF has a vision to be an organization that puts knowledge to work to achieve results for children and fulfil their rights (UNICEF KM Strategy 2021-2022) and knowledge management (KM) is an enabler to achieve this vision (UNICEF KM Strategy 2021-2022). KM is defined as “The deliberate and systematic coordination of an organization’s people, technology, processes and organizational structure to add value through reuse and innovation. This is achieved through the promotion of creating, sharing and applying knowledge as well as through the feeding of valuable lessons learned and best practices into corporate memory to foster continued organizational learning.” (Dalkir, 2011, p. 469). KM requires the combination of knowledge generation/capture, knowledge dissemination and knowledge use.

The UNICEF LACRO Child Protection section aims to develop a knowledge management strategy and plan to ensure that UNICEF staff (and partners) have access to the latest information in a timely manner to better inform their programmes. To date the focus has been on knowledge dissemination; distributing knowledge generated by LACRO, UNICEF offices or by others through a monthly Child Protection bulletin sent to all Child Protection staff in the region, an internal web based communication page, which also includes a document library, and an external website in planning stage. There are also occasional webinars.

There is a requirement to better understand the demands for knowledge management by the child protection staff in the country offices, and the modalities for the same.

For every child, protection

Under the overall guidance of the Child Protection Regional Adviser, the consultant will develop a cost efficient (human and financial) KM Strategy and plan for Child Protection in LACRO.

This strategy will reflect on the demands of the country offices, also considering the time they have to contribute to any knowledge capture and use. It will be a ‘light’ strategy considering the RO capacities, and will have a focus on knowledge dissemination. The strategy is for child protection and will pay particular attention on the knowledge management requirements for the Violence against Children (VaC) flagship result and migration priority area which engage parts of the organization beyond child protection.

How can you make a difference?

Development of a methodology for the Strategy development. This includes review of current UNICEF LACRO KM products and tools both in child protection and in other sections, consultations with KM target audience, current tools available, platforms the KM target audience access within and outside of UNICEF for different information, and platforms UNICEF has available.
Produce a draft strategy for KM for the section for the next 4 years. This strategy, based on the KM assessment, should consider:
- Requirements of the user/target audience
- The time and resources available dedicate to KM
- The actual use of each of the products in the Child Protection area
- Alignment with the HQ KM framework and the KM work happening in other LACRO programme sections
- Proposed implementation plan and roll out approach
Final strategy which considers the feedback of the reference group.
Based on the final report, a webinar and PowerPoint presentation to share the findings.

Deliverables

Methodology for the strategy development
Findings of the KM assessment and draft KM Strategy
Final Strategy, ppt and webinar

To qualify as an advocate for every child you will have…

Master or advanced university degree in Knowledge/Information Management, or Child Protection related disciplines with an information management background, or other related fields.
Five years of progressively responsible relevant work experience at the national and international level in knowledge management or information management. Similar assignment in the LAC Region and/or other parts of the world; experience working in the UN and other international development organizations an advantage; work experience in the Child Protection sector an advantage; strong written and spoken communication skills; proven capacity to work in an international environment.
Fluency in English and Spanish is required. Knowledge of French and/or Portuguese will be considered an asset.
Technical knowledge: Professional technical knowledge and expertise in Microsoft, web-based platforms and other products, tools and databases that can be used for knowledge management an advantage.

Supervision: This assignment will be supervised by the LAC Regional Child Protection Adviser, in collaboration with the Programme Officer.

Workplace: The consultant will work remotely, home-based. The consultant will use his/her own equipment and resources [laptop, software, etc.]. The consultant must have internet and the tools to communicate [via Skype, Zoom, Teams, telephone, etc.]. No travel is expected within the context of this assignment.

Duration: This consultancy is expected to last approximately 35 working days, within 4 months. The estimated start date is 3 May 2021.

How to apply: Application should be submitted online and should include: Resume, Cover Letter and Financial proposal. Qualified candidates are requested to submit daily and monthly fees in their financial proposal.

For every Child, you demonstrate…

Core values of care, respect, integrity, trust, and accountability. UNICEF competencies: building and maintains partnerships, demonstrates self-awareness and ethical awareness, drive to achieve results for impact, innovates and embraces change, manages ambiguity and complexity, thinks and acts strategically, works collaboratively with others and nurtures, and, leads and manages people.

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

Advertised: 31 Mar 2021 Eastern Daylight Time
Deadline: 15 Apr 2021 Eastern Daylight Time

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Consultancy in Knowledge Management Strategy and Plan, LAC Regional Office

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